Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,518 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Good all round service”

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Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 months ago

“The customer service which I have received on more than one occasion at the Stapleford, Nottingham branch has always been superb. A great team of helpful people.”

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(Stapleford) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stapleford!

Posted 4 months ago

“Customer service is unparalleled. Staff members have excellent knowledge of products and can recommend things without using jargon.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Excellent service all round. I was welcomer into the branch by Kevin, had an informative chat with the optometrist, who explained everything fully during the test and booked a follow-up appointment to check an abnomily. Kevin then assisted with my choice of frames and lenses and I left the branch very satisfied.”

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Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“Excellent service and attention”

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Posted 4 months ago

Thank you for the kind words!

Posted 4 months ago

“Just had my eyes tested young gentleman was very thorough and pleasant who then passed me on to the receptionist who helped me choose a frame for my new glasses there were so many to choose from I was having trouble deciding I can only thank the young lady for her patience looking forward to my new glasses”

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Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“Very friendly, helpful staff & optician very thorough & informative.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Refundings”

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Posted 4 months ago

Thank you for taking the time to leave us a positive rating!

Posted 4 months ago

“Staff helpful and pleasant. Service and advice very good from all staff.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Fantastic service at the Didcot branch. My optician was so lovely and knowledgeable. She answered my questions and put me at ease. A really lovely lady. The gentlemen who fitted my glasses was also really nice and didn’t pressure me or rush me at all. I really nice experience all round.”

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(Didcot) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 4 months ago

“The staff are brilliant, mite not have every style of glasses in store but do have a good selection but the customer care is 1000% the best, i wouldn't go anywhere else very friendly very helpful and listen an pay attention to detail, you won’t be disappointed, the young ladies helped me change my glasses even advised to change them when next pair came had them on couple of hours an changing them was the best advice I’m so so happy with my new glasses 28 days thing that offered if you don’t like your glasses you can change them brilliant”

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Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“I have been a customer of Scruvens for a few years. I have bought both glasses and hearing aids. Today I ,for once caught the bus, to a 4pm appointment for the update of my Bernafon hearing aids. The bus was late, and obviously I arrived late, 12 minutes to be exact. I was the verbally thrown out as I through no fault of my own thrown out of the Havant branch. Not a soul was waiting, and no reason was acceptable. Disgusting.”

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Posted 4 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 months ago

“The service, professionalism, and commitment to individual customer satisfaction at your Bury St Edmunds branch are superb. They are an example not just to the Optician/Hearing industry but to any business that relies on reputation. I will never go anywhere else.”

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(Bury St Edmunds) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds!

Posted 4 months ago

“I walked up to the branch in Clifton (Bristol) this morning, having first checked the opening days & times, only to find it closed. I wanted to go there because I need help with my glasses and I’ve heard great things about the Clifton Scrivens team from a neighbour. It was disappointing to find a notice on the door saying it was closed. I hope it’s not due to sickness, it seems unlikely as I’ve noticed that there are usually several people working there. I guess I’ll have to try elsewhere, which is a shame. I hope your normal good service will be resumed soon. I’ve given 3 stars as I believe the service to normally be good and hopefully this is a rare exception.”

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Posted 5 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 months ago

“The optician and staff very professional. The quick response of finding my cataract and getting me surgery very impressive, absolutely first class service thankyou”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Everyone was kind and helpful thankyou”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Very good, the ladies know what they are doing, and it's nice to see a new member of staff.”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“My experience visiting Scrivens was excellent. The Optician was very thorough and answered all my questions so I understood the whole process easily. I have since received an appointment to have my pressure checked at the eye hospital in October which I think was overdue thank you .”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Excellent, efficient and professional service from the Team at the Cotteridge Branch Birmingham”

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(Cotteridge) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Cotteridge!

Posted 5 months ago

“Very caring and courteous staff, made me feel very welcome”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,518 reviews