Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Did the job”

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Posted 1 year ago

Hi Graham, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Eye test 20/6, first pair couldn't read , second pair scratched. Still waiting for these to be replaced. Not impressed or happy with service.”

Helpful Report

Posted 1 year ago

Hi Ann, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“had my ear wax removed it was very professionaly done, excellent.”

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Posted 1 year ago

Hi Christine, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Last Friday (14th July) I took my relative to an appointment we had made for an eye test at Scrivens Gosport, made in desperation as he had a painful and bloodshot eye and was not able to attain NHS help due to sadly overrun GP and Hospital facilities. In his eighties and almost completely deaf he received truly Royal treatment from all 4 4 of the staff and in particular the lady who carried out the test. I sat waiting for my friend and was able to overhear her gentle but elevated voice clearly through a closed door. Unusually, he seemed to hear every word and was thoroughly tested and examined. He left with what proved to be an accurate assessment of an ulcerated cornea, eye test results and her observations summary and a list of follow ups advice including to persevere for an appointment at Q.A. Eye Dept. He did. Armed with her findings and informed on his injury, he is being treated for his ulcerated cornea by Q.A.. The service, care and respect he was shown by Scrivens Gosport was outstanding. Be proud of yourselves.”

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(Gosport) - Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I depth examination, felt very at ease”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Scrivens at Horsforth is the best opticians I have been to, the staff are lovely and are so helpful and just make you feel at ease. Myself and my daughter wouldn't go anywhere else.”

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(Horsforth) - Posted 1 year ago

Hi Sam and Lola, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Horsforth.

Posted 1 year ago

“Broadstone Scrivens is amazing! They are so helpful, kind and professional that I can't recommend them enough! Really friendly and they definitely go the extra mile.”

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(Broadstone) - Posted 1 year ago

Hi Anne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“On visiting the bourne shop I was well looked after by Emma and found all of the staff very friendly. Would recommend anyone to use Scrivens.”

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(Bourne) - Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Best optician in Birmingham working at Corporation Street branch. He was kind and considerate. He explained everything in a clear and simple way. He was patient centrered and provided me with a better understanding of my vision.”

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(Corporation Street) - Posted 1 year ago

Hi Thomas, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service. Very pleased with everything”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“I have recently had a test at the Abingdon Branch and what a wonderful team of ladies! They were very helpful, patient and kind with helping me! For someone who suffers with anxiety daily, the ladies made me feel very welcome; looked after and listened too. I won’t be going anywhere else from now on!”

Helpful Report

(Abingdon) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Abingdon.

Posted 1 year ago

“Clifton, Bristol. I'm not fond of the term "Clifton Village", but Scrivens in Princess Victoria Street has the friendly atmosphere of a village shop. There is a constant stream of people enquiring about their hearing aids. Michael was a great help, setting up an app on my mobile so that I can adjust my hearing aids. I had heard of Scrivens through the Stroke Association, and the how customers praised the Scrivens staff for their kindness. I have to say that I agree.”

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(Clifton) - Posted 1 year ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“My mother, who is partially sighted, attended the Market Deeping branch yesterday for an eye test. We were very impressed with the care and attention the optician gave during the test, helping my mother to make decisions about what she needed. This is in stark contrast to a different company we went to last year. All staff at the branch were very pleasant, cheerful and helpful. Nothing was too much trouble. Highly recommend..”

Helpful Report

(Market Deeping) - Posted 1 year ago

Hi June, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very helpful and polite staff very good service”

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Posted 1 year ago

Hi Derek, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“very happy with scrivens Ripley Derbyshire branch . mum very elderly and had her eyes tested and new glasses, the staff were brilliant very patient as mum 86 years old. also she had her ears tested and hearing aids sorted out at the same branch . very good staff cannot thank them enough.”

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(Ripley) - Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“made appointment and when i got there they said one was not booked ,, had email and a text message to prove it , had a taxi there and wasted my cash to have to go again if they got this right next time we will soon find out”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Very polite and friendly. The service is 2nd to none. My audiologist was very patient and understanding, persevered with me until we attained the hearing I was happy with.”

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Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Michael, in Clifton Bristol, demonstrated a very high level of knowledge. The best I have seen in Scrivens. He explained things thoroughly and gave me a clear pathway to good hearing.”

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(Clifton) - Posted 1 year ago

Hi Brian, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Absolutely rubbish took ages for my glasses to come. Asked for a discount and new manager promised and did not deliver.”

Helpful Report

Posted 1 year ago

Hi Warren, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“The Manager of you store in Tonbridge, Kent needs training in customer services - I have just had the most awful telephone conversation with him which resulted in my being very angry. This man needs to remember who is paying his wages and that customers should be treated with respect, especially when his branch has made an error. I don't expect to be spoken over or made angry when I am not the person in the wrong. Very bad form Scrivens, this is not the way to reward customer loyalty.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews