Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Scrivens opticians in Hall Gate, Cottingham. Simply superb relaxed and professional service better than any other we have ever used. The staff and optimologists are just first class. Rachel and crew your just BRILLIANT. 6 STARS. John and Dianne.”

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(Cottingham) - Posted 1 year ago

Hi John & Dianne, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Great as always.”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Just picked up my glasses from Scrivens, in leominster, excellent service from eye test to pick up and fitting. Best glasses I ever had.”

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(Leominster) - Posted 1 year ago

Hi Jan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Leominster.

Posted 1 year ago

“Very good”

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Posted 1 year ago

Hi Paula, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“The staff are excellent!! So helpful and polite and full of information. I love going there not only to see the big selection of frames but also to see the ladies smile 😁. Keep it up 👍”

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Posted 1 year ago

Hi Larissa, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Absolutely lovely staff at Heanor. Nothing is too much trouble. Even when you loose your glasses 👓 no problem except being told to keep them on your eyes not your head lol 💯 % recommended 🙂”

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(Heanor) - Posted 1 year ago

Hi Heather, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“The staff are lovely and very helpful.I will be going back . Many thanks”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“The manageress at the opticians was really forthcoming. She had a nice present about her, which made it much easier for me to talk to her. so I am a very happy customer Sandra”

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Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Staff excellent really helpful and pleasant. Optometrist Mohammed Sarwar professional and thorough with examination also caring and gave advice”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“As soon as you walked through the door you were greeted with a smile and a welcome . Cydney and Zara were so friendly and made you feel at ease with help in choosing the right glasses .”

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Posted 1 year ago

Hi Deborah, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I have been a customer with Scrivens Stapleford for a few years now. The service is friendly and professional. I have actually made friends with the ladies there. My Dad is now in a Residential Home and needed new glasses so I took him to become a new customer where I go. The ladies made him feel relaxed, welcome, looked after and 'special' and we even had a giggle or two. I would recommend anyone to this branch without hesitation.”

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(Stapleford) - Posted 1 year ago

Hi Michelle, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Absolutely didn't realise that I got an added bonus of an earring test with my eye check-up. Whilst visiting the site,In Swadlincote , near Burton up on Trent staffs,I found that all the staff , including the option were more than helpful . 10/10 from myself I most certainly will be going again”

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(Swadlincote) - Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Hi I had an eye test which i needed a new pair of glasses.The staff were very friendly and new their job.The reason i gave 4 stars was the waiting time and the time the test took was 1 and a half hours.”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 1 year ago

“Great service.. friendly and professional..very good”

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Posted 1 year ago

Hi Dave, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Worst admin experience ever. My bill was so confusing with additional fees, then refunds, then no break down that I had to deal with HQ several times to correct it. I finally got my glasses a month ago but even today received an email saying “your glasses are going through our glazing lab” and will be ready soon. Nice people at the branch I went to but I’ll never use Scrivens again. Paid £178 yet the varifocal split on my lenses is so bad I can’t see anything up close.”

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Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Massive Thankyou to the Ringwood Team on Saturday, they saw to me with amazing manners really kind. I would recommend this team to anyone. Thankyou Ringwood”

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(Ringwood) - Posted 1 year ago

Hi Jane, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I was treated with lots of care . I would highly recommend these options”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Great service how it should be.”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Can’t Thank the Mildenhall Team enough for making me feel so at ease during my appointment. Like many, I personally dislike wearing my glasses. They all made me feel so confident with the new set & even helped me trial some contacts. I feel so lucky to have an opticians as good as this! Special Thankyou to Michelle for being so lovely but for also fitting me in around work! 😁”

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(Mildenhall) - Posted 1 year ago

Hi Lilli-Mae, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I had a problem with my hearing aids and had an appointment at Dovercourt branch. The lady audiologist was very knowledgeable and very helpful and they are now 100% better. Very happy with my appointment”

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(Harwich) - Posted 1 year ago

Hi Bryan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Harwich.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews