Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second attempt to get a pair of glasses for my computer work. The first pair were useless as they did not focus properly. I strongly object to having to pay all over again. Further more it is extremely annoying to be charged extra for the lenses to be fitted into my own original frames from the first pair that were unusable. This is a total unnecessary overcharge. I am 100 dissatisfied.”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Excellent service all round, thank you everyone for a very pleasant experience.”

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Posted 3 years ago

Hi Denise, thank you for your wonderful review!

Posted 3 years ago

“The staff at the Shaw branch were so helpful and knowledgeable. Delighted with their service”

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(Shaw) - Posted 3 years ago

Hi Hilary, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Rita from Salford store was very helpful. She helped me choose a great pair of glasses and recommend bi-focals which suit me to the ground. I am very pleased with my new glasses.”

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(Salford) - Posted 3 years ago

Hi Devina, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Girl doing choosing frame great But when I went to collect and didn't like the frame by store manager told we do half price frames”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 3 years ago

“Friendly and helpful service. All the staff were extremely supportive 👌”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Had an eye test in the Broadstone, Dorset branch. Have been a customer here for 18 years, which speaks volumes. Staff are knowledgeable and friendly. Shelley the manager is particularly helpful explaining all the options available for lenses, frames and any offers available. Would highly recommend.”

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(Broadstone) - Posted 3 years ago

Hi Martin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Have had my hearing aides fitted in your Ashton in makerfield shop have been so pleased with the service from your lovely staff especially miss Lublin Kashmiri who was so professional but so very kind nothing was a trouble for her aso the young gentleman who I saw first from the Bolton shop who covered in Ashton would definitely recommend this business thanking you Mrs Barbara Spencer”

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(Ashton In Makerfield) - Posted 3 years ago

Hi Barbara, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Recently had my hearing aids and also my glasses and would like to say how very pleasant the experience was at Scrivens in Broadstone Dorset was , they were so kind and helpful, Rod. A”

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(Broadstone) - Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“My mum is 91 and lives in a care home, she recently told me she felt that she needed new glasses. She is frail and her mobility is not good so it was with some trepidation I booked her an appointment at your Bromyard branch, however they couldn’t not have been more helpful! From the moment we arrived nothing was too much trouble and Tas the optician was very kind and patient. Everyone helped her choose her frames and she has been delighted with her new look. Thank you to Hannah and her team”

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(Bromyard) - Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Hi,I am very happy n satisfied ,optician was great ,staff was very friendly n excellent service.”

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Posted 3 years ago

Hi Nita, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Hi Optician was great but after seeing on your website 3 days for glassaes then told after paying they eould be a week when i complained was told we will call the lab to put a rush on them and they would be ready today Feb 8 rang shop to be told they are still not ready what a joke really need my glasses for sork/driving etc will not recommend Scrivens to anyone”

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Posted 3 years ago

Hi Malcolm, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Very satisfied with the eye testing.Friendly helpful staff.Unfortunately the range of male glasses frames are small. Not as good a choice as the previous private optician who Scrivens bought out.”

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Posted 3 years ago

Hi, thank you for your review, your feedback helps us get better.

Posted 3 years ago

“Always a pleasure to visit Scrivens. There is a warm welcome from the staff and they couldn't be more helpful. Once again, thank you”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Decided to try Scrivens in Grantham as I was not happy with my last visit to the other one that I should've gone to (apparently). What a difference! I saw Raj, who introduced himself and throughout the appointment explained everything thoroughly- 2 specific questions I had asked the other organisation and was fobbed off were answered in great detail and made me understand so much better. Also what to do about them! Eye test was very thorough as well. I was there for about an hour and a half, then chose frames. I did ask for one of my frames to be used, which isn't an issue and found another frame for £29. They do have free frames, but they were really basic and I didn't like them. Considering there were only 2 members of staff in the shop when I visited, I would say they coped very well and the whole experience was so much better than the other organisation. Both extremely professional. I know where I will be going for my next eye test!”

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(Grantham) - Posted 3 years ago

Hi Sally, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Great and friendly service”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“The staff in the High Wycombe branch were super helpful and explained all the options available to me,.”

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(High Wycombe) - Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Friendly and efficient service , would highly recommend.”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Had stuff put in eyes waited 20mins until I could not see properly was then told internet was broken so sent home loss of days pay and for my daughter who had time off to take me as I couldn’t drive after! Will rebook and try again!”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Very friendly and helpful staff, very efficient eye test and ordering.”

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Posted 3 years ago

Hi Simon, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews