Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comprehensive eye exam efficiently performed and a great selection of frames to choose from. Would defo recommend”

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Posted 1 year ago

Hi Tim, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The appointment took place on time. The Receptionist and the Optician were very pleasant and professional.”

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Posted 1 year ago

Hi Peta, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“The staff are very friendly, helpful and put me at ease. The optician explained everything and answered questions I had about the condition and health of my eyes. The staff were really helpful to me when I was selecting some new glasses. I was not pushed into paying for expensive glasses. I was pleasantly surprised that the glasses that looked the best on my face were at the cheaper end. I was reassured that although cheaper they were good quality and they had good reviews from customers. A great team at the Huddersfield optician.”

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(Huddersfield) - Posted 1 year ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Very friendly and warm team”

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Posted 1 year ago

Hi Margareta, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Was a bit disappointed that i wasn't made aware of any discount available or special offers. And i was not given an itemized bill, just told how much was due to be paid...”

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Posted 1 year ago

Hi Colin, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Excellent service from all staff. Friendly helpful and so kind.”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Good team work kept you informed through the procedure.”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Friendly helpful staff in a welcoming environment. Prices for frames clearly displayed and advice clearly given about lenses.”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I feel my hearing is not good at present -could I have a re-test?”

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Posted 1 year ago

Hi, thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this for you.

Posted 1 year ago

“I had excellent service from the ladies at the Ilkeston branch when I visited to choose my new glasses last week. They are both so friendly and cheerful, endlessly patient and very knowledgeable and efficient.”

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(Ilkeston) - Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Great people in the Tilehurst branch very professional a cad dear for pensioners who change lens often nothing discounted after ten years time to try secsavers !!!”

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Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Always a pleasure to come along to Scrivens. Staff so very polite and helpful. Thank you so much.”

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Posted 1 year ago

Hi Lesley, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Excellent service, our optician Aiden was so friendly and professional. Goes the extra mile to give you good service. All the staff are so helpful and knowledgable.”

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Posted 1 year ago

Hi Hannah, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“All the years I have been going to Scrivens everyone has done everything to help and make me feel welcome”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“The staff were lovely and very helpful. The whole process was a lot faster and easier than I expected.”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Fabulous service Very caring and helpful Fast refund ,no quibble Thanks”

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Posted 1 year ago

Hi Alison, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Brilliant service from very friendly staff. Looked after by Jemma in the Sutton in Ashfield branch. Would not go anywhere else for glasses.”

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(Sutton In Ashfield) - Posted 1 year ago

Hi Darren, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very helpful staff during selection process”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent service. Very kind, helpful and attentive staff.”

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Posted 1 year ago

Hi Asma, thank you for your wonderful review!

Posted 1 year ago

“Popped in to book an appointment for an eye test and was told there had been a cancellation would I like it there and then. So yes. I explained my specific requirememnts in my new glasses and all the options regarding those were explained to me. There were a good selection of frames to choose from and 1-1 assistance in doing so. I was told it could take up to 10 days and I would be sent a text to say they were ready. Which they were and on time. I popped right down and had the final fitting and a slight adjustment to the frames to get them level. All very pleasant and I would definitely recommend Scrivens to anyone. A personal service that was a step above what you get in the national chains. Thank you.”

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Posted 1 year ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews