Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,518 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am now transferred to Liscard shopping centre fre foulkes”

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Posted 3 months ago

Thank you for taking the time to leave us a positive rating!

Posted 3 months ago

“I was fitted with NHS hearing aids at my Drs surgery at the beginning of August 2024. At the time, when the right ear was fitted I experienced the most excruciating pain. I was utterly shocked, and found the experience and lack of compassion appalling. I was sent away with my new hearing aids and a very sore inner ear. I proceeded to have my ears checked for any hardened wax or was it infection. Nothing was evident but was recommended to use an ear spray until it settled. I tried to insert the aid on my right hand side on another few occasions with the same result. I then called Scrivens helpline and explained my dilemma. The only local appointment I could be offered was the 1st November 2024. Due to disability issues, I needed local. So this is now making my scenario a three month experience and even then my wait could be exacerbated if they are unable to replace them at my appointment. I was told when I called that there were smaller or moulded hearing aids available. Nothing was referred to this effect when I had the painful experience at the time of fitting. My ears could well have been damaged by the force used to insert them. I was then sent a feedback questionnaire to complete and a reminder that it had not been completed. I've not been able to wear them to comment so not applicable applied throughout. I'm guessing I was not referred directly to the NHS Audiology Dept. to save time and money. You can decide for yourself!”

Helpful Report

Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 months ago

“Went in to the Newark branch today. All the staff are very friendly and helpful. Great service, thank you.”

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(Newark) - Posted 4 months ago

Thank you for the kind words! We’re so happy your visit at Newark went so smoothly!

Posted 3 months ago

“Excellent and speedy service from Bolton's Scriven branch. Immediate improvement in level of hearing. Easy to use.”

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(Bolton) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bolton!

Posted 3 months ago

“Very pleased hearing aids have made a big help to me in my everyday life”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 months ago

“I recently had my eyes and ears checked at Scrivens in Ely (Cambs) & went on to purchase hearing aids. The whole process was excellent, the customer service and attention to detail to answer all my questions made me feel at ease, (as it was my first time wearing hearing aids). I highly recommend the service provided by the Ely branch,”

Helpful Report

(Ely) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Very happy with the service with scrivens.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 months ago

“I had exemplary service at Havant Branch. Tom was most helpful. Many thanks indeed.”

Helpful Report

(Havant) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Havant!

Posted 4 months ago

“My mother purchased private hearing aids over 2 years ago, the service was amazing which makes it hard to give Scrivens any negative feedback. However, around July time, a few weeks before I paid for the Essential Care package I emailed requesting some more batteries and wax filters. All that was sent was 2 packs of filters. I assumed that because it was coming up to the 24 month mark you might have been waiting to see if we took out the care package before sending anymore. Once I had renewed and my mum had seen the HAA at our local branch I put in another request, nothing was sent. I purchased some batteries and filters myself as she was about to run out. I then emailed again a week ago asking for some to be sent, again we are still waiting, it looks like I will be having to purchase them myself again. Why do you state this comes under your Essential Care when your ignore customers requests for supplies? Edit - after sending another email yesterday, she has today received just 2x more white tips but still no batteries. Despite 3 requests, my mother has not received batteries now since March, not good enough.”

Helpful Report

Posted 4 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 months ago

“The staff were very helpful, kind and supportive both on the phone and in branch at Hunslet. Excellent service rate at 10/10”

Helpful Report

Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“Thank you for yourservice which was quick and efficient”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Your customer sevice levels at your Havant branch need reviewing. No one person seems to have been trained in customer relationships . Staff remain seated at their desk, do not greet or direct any potential new customers . The turn around time for ear moulds is excessive at 4 / 6 weeks and i am still only able to use one of my two hearing aids due to a poor fit to my ear . The other aid falls out during any strenuous exercise. I had 20 years of excellent sevice at a local NHS Hospital and your companies appointment is a backward step.”

Helpful Report

Posted 4 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 months ago

“The actual hearing test at Droitwich was very good but have had to wait 7 weeks for the hearing aid and also had to call you twice to chase up.”

Helpful Report

Posted 4 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 months ago

“Always great whenever I visit for my eye tests. Knowledgeable and helpful. I wouldn't visit any other optical stores apart from them.”

Helpful Report

Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“Had an eye test in August & needed new varifocal specs which took 12 calendar days to arrive. Couldn't read through them so they went back to be remade. Two weeks later still not heard anything. Paid £277 deposit 4 weeks ago & got nothing to show for it. Thinking of moving to vision express”

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Posted 4 months ago

“Hearing test 19.9.24 at Hedge End opticians Very helpful staff and extremely professional”

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Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 months ago

“Great service at Corporation St. The health test for my eyes is very important because there is Glaucoma in my family so having that sling with the eye test is very welcome. All the staff are lovely and very helpful.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“First class service, friendly, professional and thorough. I had an eye test at the Pocklington branch this morning and found the staff there a pleasure to deal with. I didn’t need new glasses and there was no hard sell to make me buy any.”

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(Pocklington) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington!

Posted 4 months ago

“The staff at the Kings Heath branch are very polite and helpful especially Emma, who went through all my opinions carefully and with the help of her colleagues helped me to pick the right frames to suit me I would highly recommend scrivens at Kings Heath.”

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(Kings Heath) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“Very helpful listens to you. Very patient”

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Posted 4 months ago

Thank you for the kind words!

Posted 4 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,518 reviews