Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,653 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to John and the team for your excellent customer service as always. Veronica the optician was very friendly and knowledgeable and explained everything perfectly. Always a great experience in the Radcliffe branch. I would highly recommend.”

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(Radcliffe) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Radcliffe!

Posted 4 months ago

“I was so pleased with the service I received at Scrivens. They were extremely helpful and kind and I came away feeling that they really understood my issue. Thank you.”

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Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“It was a pleasant experience”

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Posted 4 months ago

Thank you for taking the time to leave us a nice review!

Posted 4 months ago

“This company is a disgrace. Not dementia friendly. They have left my grandad with 0 hearing aids for over 3 weeks pending (despite reading other reviews where they replace hearing aids immediately… including spares) and refuse to discuss/ make appointments with family members… even though they have met my grandad so can clearly understand how hard it his for him to do these things himself. He cannot drive, he finds it hard to understand things… and He CANNOT HEAR. Their customer service team are rude. I would avoid if you are looking for somewhere that is capable of respect for the dementia community. On another note… my grandad is now ill and cannot understand/answer doctors questions because he cannot hear… luckily the drs don’t have a problem talking with a patients family.”

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Posted 4 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 months ago

“Nothing is too much trouble and would recommend to friends and family.”

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Posted 4 months ago

Thank you for the kind words!

Posted 4 months ago

“Hello people reading this review, if you need your eyes tested and live in Didcot or near you won't go wrong visiting Scrivens. It's a good clean shop and everyone there is very friendly and helpful. I rarely do reviews but 'seeing' as it was an enjoyable experience (funnily enough, having my eyes tested for the first time) they deserve a 5*”

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Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 4 months ago

“The help and service I get from my local Gosport branch is excellent, nothing is to much trouble for them. I am thrilled with my new glasses”

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(Gosport) - Posted 4 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 4 months ago

“I would really like to thank all the staff at scrivens for everything they have done for me .helping me to get new glasses and getting my hearing aids it's like a different world being able to see clearer and to hear people and things around me .I would recommend scriven to anyone .on my behalf and my partner James crosses behalf thank you all”

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Posted 4 months ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 4 months ago

“Excellent service in every respect.”

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Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 months ago

“Great service even though they were moving to new premises on the same day. Lisa had everything under control as usual. A great place for audio and visual needs.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Staff very friendly and helpful Explained everything about my present eye condition and precautions to protect my eyes against AMD Very pleased.”

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Posted 4 months ago

Thank you for the kind words!

Posted 4 months ago

“Friendly and helpful staff, comprehensive testing available, prices very reasonable. What's not to like”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Wonderful fist class service at Scrivens in Kentish Town.”

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(Kentish Town) - Posted 4 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 months ago

“I have been a Scrivens customer for many years now. I have always found them helpful and efficient. Recently I had a problem with my current pair of specs and I dropped into the Ripon branch where the problem was assessed and corrected there and then. I have always found the staff helpful and cheerful.”

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(Ripon) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripon!

Posted 4 months ago

“A friendly reception and good communication skills to obtain the best results to give good service all round. Highly recommended.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Janette Ryan and Parveen excellent customer service and good advisors when getting my glasses thank you x”

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Posted 4 months ago

Thank you for the kind words!

Posted 4 months ago

“The service I got from the branch in Weston-super-Mare was brilliant so helpful in there even before I was a customer had a problem with one of my hearing aids needed a new tube in one of them as had broken they put new tubes for free where spectators didn't want to know so I now use them for glasses as well as hearing aids you can't beat good customer services when you need it”

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(Weston Super Mare) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“Excellent customer service from Haley today. All options discussed and unbiased information given. Haley made me feel very comfortable, not pressured or rushed and all my questions answered leaving me very informed and able to make a choice to suit me.”

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Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“Scrivens hearing aid test is the best one i have ever had. It was not rushed and fully comprehensive. My hearing aids are the best ones i have ever had. The sound is perfect and they are very comfortable. I would defiantly recommend recommend Scrivens . Mr B.Davis.”

Helpful Report

Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“I had my eyes tested by your options also bought the glasses from you when they came I couldn’t see through them so they gave me a refund for the glasses fine ,so then I went to another options and had to pay £25 because I had already had my free test from you. The option I went to couldn’t understand why my prescription from Scrivens was so different from the prescription he did I told him that because of your mistake I was out of pocket for the sum of £25.00 so he told me that because the error was scrivens I was well with in my rights to be reimbursed, both prescriptions have been to you and when I phoned customer service Ales told me to get it off specsave who did the right prescription although it was your error. So you can understand that I find that scrivens isn’t taken responsibility for the error which was made by there opticians. I am a 68 year old lady who can’t afford to be out of pocket over a mistake that your optician made. I was been generous with the one star. No recommendation from me”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We have passed your comments on to the relevant department.

Posted 4 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,653 reviews