Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,638 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was going to stop short of five stars as the visit had no difficulties to test the problem solving of the branch. Then thought, no problems? Surely they deserve 5 stars. So five stars it is! Didn’t catch the opticians name, but he related to me well, he was charming and engaging throughout. Shared a joke or two with me and I cannot fault his approach. The shop floor staff were funny and engaging too. Special mention to Emma for her manner, humour and her help. Didn’t try and over sell, listened to me, joked and made the whole experience warm and friendly. Full credit to her as she dealt with tormenting most perfectly.”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“Thank you. It is great to hear properly again, after the fuzzy sound and speech I had endured before.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“First class service , from initial phone call to eye test and consultation from all the staff at the Royton branch”

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(Royton) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Really happy with service received at the Bourne End branch. Friendly, cheerful staff and very thorough eye test. Relaxed atmosphere and no hard sell. Many thanks.”

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(Bourne End) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bourne End.

Posted 2 months ago

“The team in the Royton branch are outstanding. Best customer service by far. My family all genuinely love visiting the optician - especially if it means seeing Kevin! He’s excellent.”

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(Royton) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Excellent service”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“I am really pleased with the personalised service I always receive from all the staff at Scrivens. They always give me a great experience in having a really thorough test and help with purchasing my new specs.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Excellent, the optician was most helpful in explaining the procedure and the way cataracts form and are treated.”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I switched to Scrivens from another company and I am so glad I did. Whilst I wasn't unhappy with my previous opticians, I needed one more local. I popped in Scrivens to ask about eye tests for myself and my children, from that first conversation, we were really well looked after. The eye tests themselves were thorough and everything was explained clearly. 2 of us had to choose some glasses and again, we felt well looked after. I can't fault the staff at all, they were all very friendly and helpful. When we returned to collect our new specs, everything was sorted quickly and efficiently. We left feeling happy and confident after being told how much they suited us. Would 100% recommend Scrivens to anyone who needs eye sight or hearing tests (I also had a hearing test which I found to also be very thorough).”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“Very friendly staff. The Optician was the best I've ever dealt with. She was so friendly and explained everything.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“When I visited the centre on Saturday to choose new glasses, the staff were very courteous and helpful, making it a most pleasant experience - thank you.”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“Great helpful service thanku”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Customer care was very looking after people well”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Great customer service, the staff are extremely helpful - just a shame about the limited choice in frames”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“Alwayz used scrivenes opticians for all my family highly recommend them and the staff are fantastic and very nice people”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“I have visited Rotherham branch for a couple of years now. Having been with same opticians for over 25 years I was dubious that anyone else would get it right. These girls were excellent and Donna the optician was very thorough. Tracy and Louise helped me choose my glasses based on what was best for my prescription. I got them 2 weeks later and they are great. Fantastic ladies”

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(Rotherham) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Staff members are all very friendly and so helpful, carina helped find a frame that suited my face, I would highly recommend the Rotherham branch x”

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(Rotherham) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“All staff members are friendly and approachable the prices are reasonable if you have an issue the staff will try their very best to help you the delivery is quite quick I would highly recommend.”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“My visit to the Rotherham branch was a great experience I’ve warn glasses for many years and visited several opticians this visit was one of the best I’ve had very informative excellent eye test help with choosing my glasses all round fab experience would highly recommend Carina branch manager in particular was brilliant”

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(Rotherham) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Very good service from booking our appointment all the way to collecting mine and my daughters glasses. Optician was very patient with my children and even more reassuring when I was told the extent of my daughter’s prescription. Really good choice of glasses and wonderful staff to help find the right ones suited to your face shape etc. The branch manager was more than happy to let us visit a number of times to make sure my 3 year old got the perfect glasses for home and school.”

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Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,638 reviews