Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a lovely team! Friendly, welcoming, helpful, reassuring and patient. I wish they made the cost of a sight test more clear on their website as I couldn’t find it.”

Helpful Report

Posted 2 months ago

Thank you for the excellent review! We’ll pass your comments on to the appropriate department for you.

Posted 1 month ago

“The staff at your Bolton branch were very professional when I visited recently for a check up and replacement lenses 10 out of ten just waiting for the return of my glasses,thank you.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“My appointment was amazing the people were so helpful and yet very professional I would not go anywhere else”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“trying to get a hearing test at St. Marys centre, have booked online twice but never got the confirmation call back.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, it helps improve our services. We have passed this along to our Customer Care team and asked them to get in contact. If you have anymore questions please contact customercare@scrivens.com

Posted 2 months ago

“Thorough exam excellent service with appropriate advice”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“All the staff at Sutton-In-Ashfield are absolutely fantastic and even made time for my little daughter above and beyond”

Helpful Report

(Sutton In Ashfield) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton-in-Ashfield!

Posted 2 months ago

“Both the women in the opticians were so nice and can take a joke, so it was a good environment to have my first eye test in”

Helpful Report

Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“I had my first experience of Scrivens last week. I have to say that it was an eye opening experience. The optician was top notch and was able to give a detailed explantion of the causes of problems I have experienced in recent years. More importantly, he took the time to do this. I was impressed my the fact that they happily reglazed my second pair of much loved specs, and suggested a reactalight coating which would work in-car as well as outdoors. I haven't picked up my new specs as yet but you just know when everything is in place, for wearing the best fit, the most appropriate coating, and the lense type which suits my everyday needs. New experience, fabulous feeling about 'money well spent' as they have a good offer on second pair. I'd forgotten the benefits of using an independent optician. Very satisfied with my visit.”

Helpful Report

Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Absolutely first class care. The young lady made me feel comfortable while my ears were being tested. Many Thanks”

Helpful Report

Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Excellent Customer Service. Good communication, clear and professional advice from both the Optometrist and Shop Staff.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Had a routine appointment for hearing aid service, this includes checking the hearing aid appliance and changing the tubes, whilst I was waiting I had an eye screening this was very helpful, their was a new piece of equipment and they were very thorough throughout I then saw the optician who did all the required tests, this wasn’t rushed and they took it at a good pace, clear and concise explained procedure and what the outcome, I then was passed onto a me,ever of staff called a Mike, he helped me choose some spectacles from the range No pressure, but appreciated advice of styles whilst choosing, costs for frames had a good choice , depending on your budget. I needed distance and reading . Throughout I felt at ease and would recommend others to try Scrivens, ,”

Helpful Report

Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“The best optician around. Very thorough and the staff are helpful and polite. Mrs Caroline Pepper the optometrist is so kind, patient and thorough. I won’t go anywhere else.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“The service I received was out standing. And the staff were fantastic polite and Very helpful .”

Helpful Report

Posted 2 months ago

Thank you for the excellent review!

Posted 2 months ago

“Excellent service at your Horsham branch.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“Excellent service. Very detailed eye test with an experienced optician. How it should be done. Highly recommended.”

Helpful Report

Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“I was very pleased with how my appointment went thank you”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“I have received an outstanding personalised care when at Scrivens Opticians. They have such loving staff! And the level of attention they give you is unbelievable! Well done!”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Had a great experience all round from having my eyes tested and helping me choose frame for my new glasses .. and appointment for collecting all really helpful friendly staff and Great customer service from everyone at Norwich Plumstead Road store .. would highly recommend”

Helpful Report

(Norwich Plumstead Road) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Love my new glasses! Thank you to the Haywards Heath team, welcoming, friendly & knowledgeable. A great experience!”

Helpful Report

Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“My 97-year old mother has just been to Diss and was very pleased with the friendly and very efficient service she received. We will definitely recommend this branch to friends and family”

Helpful Report

(Diss) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews