Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my eye test recently for new reading glasses i found all the staff helpful and professional the optician who carried out my eye examination was excellent and very informative I would recommend Scrivens Opticians to anyone needing an eye examination”

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Posted 3 years ago

Hi Wendy, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Excellent service. Very friendly staff. Thank you”

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Posted 3 years ago

Hi Karen, thank you for your wonderful review!

Posted 3 years ago

“went to the fleetwood branch but could not open the shop door. Thankfully your kind staff came to my aid. Please do something with the door Stuart”

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Posted 3 years ago

Hi Stuart, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“Customer care is excellent, Karl makes you feel so impressed with Scrivens, he is always happy and has a smile to welcome you. The 2 female staff were very pleasant and quick to book us in for our appointments. The optician was very friendly and explained all about the eye test. We always go to Scrivens, and the main reason is the staff, Karl in particular. Good choice of frames, great prices too. You will not be dissapointed with them.”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Good Morning I have just got off the phone with Lucy one of your advisors My 87 year old father has waited since November for a replacement hearing aid. My 85 year old Mother has tried and tried to get an answer on the telephone number when she eventually did get answer which has been twice the first one was no follow up and the second was the one which I took over in which Lucy just continually repeated herself when I asked to speak to her line manager I was refused every time even when I said to escalate the call . Lucy then went off to speak to her Manager and came back and said again no point in speaking to the Manager he will tell you the same thing as I am . Scrivens you take Government money paid in by us to provide a service previously provided by the NHS and you have failed badly shame on you. I am sure my Parents are not the only people who had this issue . Customer service clearly do not have enough staff to answer calls and do not have anything in place to follow up on complaints and queries . Maybe they just wait until the problem resolves itself ! Maybe you should realise the elderly people can’t sit on the telephone or hold a receiver for thirty Minutes plus while waiting for an answer. If I could I would give them no stars ! Shame on you !”

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Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“I visited the Didcot Branch yesterday. The staff are so friendly and make you feel very welcome. I didn’t feel rushed when choosing some new glasses. I used to use another well known opticians but not anymore. I will be sticking with Scrivens!! In the end I chose 2 pairs of designer glasses. Very nice if I say so myself!!”

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(Didcot) - Posted 3 years ago

Hi Michelle, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I highly recommend Scrivens of Weymouth, Dorset. Excellent service, a big thank you to the staff ie, Julie, Sonya, Georgina.”

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(Weymouth) - Posted 3 years ago

Hi Mark, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weymouth.

Posted 3 years ago

“I highly recommend Scrivens Beeston Nottingham. Shortly before Christmas I had an eye test and needed new glasses . Having a very small face can be a problem but the ladies there were so very patient, kind, understanding and knowledgeable. I love my new frames! Thank you for all your help.”

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(Notts Beeston) - Posted 3 years ago

Hi Lesley, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I can’t recommend Wolstanton, Newcastle Under Lyme store enough. There thoughtfulness and kindness was above an eye test. Thank you”

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(Wolstanton) - Posted 3 years ago

Hi Michelle, thank you for the kind words! We’re so happy your visit at Wolstanton went so smoothly.

Posted 3 years ago

“I can’t speak highly enough of my experiences of both Sevenoaks and Tonbridge branches of Scrivens. Matt arranged for me to see Hardip at Sevenoaks urgently and Gina has gone to great lengths with the paperwork for me to be seen as soon as possible at the community health department. She has been kind and sympathetic my need to be seen and Matt even took the trouble on New Years Eve afternoon to contact Sevenoaks to ask how I got on. I’m very grateful for the service I received.”

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Posted 3 years ago

Hi Elizabeth, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“I had my Eye Test at Scrivens milton keynes I have my glasses for a few months now but i am still very unhappy with them They re-made them with some adjustment but I STILL cannot uae them i dread my next appt with my consultant opthalmologist as i will noy be able to read a chart I cannot see in distance and i fear walking out doors wearing them I wish they had just copied my OLD Glasses which I am having to use for me it was a waste of money staff were very nice and caring M Beharry”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Great service, thank you.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I went for an appointment at the Sheldon branch in Birmingham yesterday and was seen by a fantastic optician Mr Pav Sahot, and was helped by Mobeen who is very professional in what she does, helping me choose new glasses etc. I would recommend that practice to everyone.”

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(Sheldon) - Posted 3 years ago

Hi Joy, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sheldon.

Posted 3 years ago

“Fantastic service at wimborne branch today.friendly and brilliant staff.”

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(Wimborne) - Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Grate service and excellent back updates”

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Posted 3 years ago

“Fantastic, caring team at Tewkesbury, always go out of their way to do their best for you. Ordered some spectacles and the frame didn't sit right. They were quick to sort out a new frame and alter the existing lens's. Within 10 days I had a brand new pair!!!! Great service .”

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(Tewkesbury) - Posted 3 years ago

Hi, thank you for the kind words! We’re so happy your visit at Tewkesbury went so smoothly.

Posted 3 years ago

“Great service and fast when I need to order spares and helpful happy staff”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“Excellent service from a pleasant happy team in Willenhall, please keep up the brilliant level of customer support”

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(Willenhall) - Posted 3 years ago

Hi Karen, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Could get no better treatment for my eyes or for customers service if I had gone private. many thanks”

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Posted 3 years ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Excellent care and attention from all members of staff. Very friendly and welcoming from the moment I walk in the door. From the hearing test to the cheery goodbyes, the service is exceptional. Thank you so much to the staff in Sutton in Ashfield, you're simply the best!!!”

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(Sutton In Ashfield) - Posted 3 years ago

Hi Jean, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews