Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Saturday 26 August I went to my local opticians (not where I bought my glasses) and they wanted to charge me £15 to replace a screw in my glasses. I was on my way to Royston and staying locally so I went to Scrivens and asked about the screw, the young lady said yes we can do that. Did it straight away and no charge. I will put something in a local charity box. Thank you very much.”

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(Royston) - Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“As usual friendly and helpful. Always patient when decided which spectacular to choose. The optometrist was thorough and explained the procedure and the outcome.”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I have had the past 3 appointments cancelled for my children over the past 3weeks . Today I went in because one of my children had glasses to collect.i was told because the optometrist was off ill glasses could not be fitted.dispute being told on the phone it would be fine .So I have had a wasted journey.I expect better treatment then this . Awful service.I will never be returning to this opticians.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“great service both test very professional and buying new glasses guidance”

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Posted 1 year ago

Hi Thomas, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“A friendly and unhurried service. Extremely helpful staff members as well as the Optician.”

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Posted 1 year ago

Hi, yhank you for your wonderful review!

Posted 1 year ago

“Fist time at the age of 63 whent for eye so professional. Kind and considerate was a joy full esperance get my glasses in acouple of week's Thank you so much Andrew Paul”

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Posted 1 year ago

Hi Andrew, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Very professional staff . Everything went very smoothly Thank you everyone vann”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Excellent all round service.”

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Posted 1 year ago

Hi Colin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“kind and friendly knowledgeable staff, hearing aids work fine”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service 👏”

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Posted 1 year ago

Hi Urszula, thank you for your wonderful review!

Posted 1 year ago

“Very nice ladies and very helpfull”

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Posted 1 year ago

Hi Wendy and Stephen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Service was friendly and professional. Faye was very helpful. Ellie explained my problems and how she would try to fix them. I am happy to continue attending Scrivens in Ely.”

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(Ely) - Posted 1 year ago

Hi Phyllis, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“My problem was not with vision but most of the test was done for vision. When booked it was like 10pounds after consultation 30 pounds. Just paid for nothing.”

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Posted 1 year ago

Hi Anoop, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Absolutely professional and caring service..explained everything clearly..would highly recommend”

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Posted 1 year ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I have macular degeneration, and I am now at the stage where, with glasses, I can only read print larger than the size of a medium newspaper headline. Thanks to Scrivens – to its its Clifton, Bristol branch – there has been a transformative change. I now have a new prescription with yellow lenses, and I can read some type as small as 14-point. Apparently, what I have are colorimetry lenses (there are more than 100 different tints), which can help with a number of reading and ‘visual stress’ problems.”

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(Clifton) - Posted 1 year ago

Hi David, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I went to Scrivens in Mildenhall recently and received first class service! The team of ladies there were all friendly, helpful, efficient and provided an excellent service. I would thoroughly recommend them. I had never used Scrivens before, but I went there after a different opticians in the town were extremely unhelpful! I will only use Scrivens in the future! Thank you ladies for your all your help and for providing the best service. See you again in 12 months! Tina”

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(Mildenhall) - Posted 1 year ago

Hi Tina, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I have had NHS hearing aids since 2016. I have been pleased with the service I received from Scrivens but my estimation has increased greatly following the loss of one hearing aid. I phoned my branch Hedge End] ; they were very understanding and told me that it might take up to two weeks to receive a replacement programmed hearing aid. I received it today on Saturday of the same week. Very impressive customer service, thank you very much.”

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(Southampton Hedge End) - Posted 1 year ago

Hi Roger, thank you for your wonderful review!

Posted 1 year ago

“Poor service in terms of left feeling major concern with eye. Having had time digest information given at check, and a night of no sleep, I made urgent telephone call to the branch the next day and was advised optician was busy and no slots all day wouldn’t be able to call. Receptionist advised she would find information for me and call back next day. This did not happen in spite of knowing how concerned I was. Appalling customer service. Decided to go for second opinion at Vision Express and had amazing service and professionalism.”

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Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“The service I received was very good. Friendly and efficient. They made sure that the prescription was correct and made sure that the glasses fitted correctly. This was at the Rhyl store.”

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(Rhyl) - Posted 1 year ago

Hi Paul, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rhyl.

Posted 1 year ago

“I visited this opticians yesterday 23/8, to ask if they could fix my readers, not only did they manage to fix them, they did it for free, all this while I sat there with my staffies.”

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Posted 1 year ago

Hi Steve, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews