Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,521 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to complain is a. Nightmare !!!! My 82 mother has been charged £ 82 pounds for reading glasses that she could get for £ z5.00 from a supermarket”

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Posted 7 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 months ago

“Had an appointment today for an eye test at the Plumstead Rd Norwich branch. Customer service excellent especially as I had a problem with my eyes which was sorted on the day very swiftly and efficiently. Would especially like to mention the optometrist Tom who was very professional and knowledgeable. .”

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(Norwich Plumstead Road) - Posted 7 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 7 months ago

“Scrivens :- A first class service with the provision of a professional consultation conducted by a knowledgeable, experienced and very presentable representative. The new hearing aids are up a level from what I previously had, as explained to me when being examined. I am extremely pleased with the improvement and thankful for the service. I highly recommend Scrivens Hearing Care.”

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Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Very efficient, friendly and helpful”

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Posted 7 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 7 months ago

“Verry kind Doctor and verry profesional. Verry happy”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“I received an excellent service in the Altrincham branch. The staff was very friendly and professional. I received my glasses on time and they are great. Highly recommended.”

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Posted 7 months ago

Thank you for the kind words! We’re so happy your visit at Althrincham went so smoothly!

Posted 7 months ago

“My previous hearing aids were supplied and fitted by the NHS hospital. I expected these to be similar in performance, and asked in particular whether they would connect to my phone as I need this for work. I was told that I could connect them to my phone so thought fine. When I got home I found that I could adjust the aids by my phone, but couldn't listen to calls.This is essential for me yet it was only after phone calls and two repeat visits to Scrivens that I was told that this was not possible with these hearing aids. I tried desperately for help but none was forthcoming over the next two and a half months, making repeated phone calls, and being promised return calls which never happened. I think this is absolutely disgraceful service, the only answer for me is either to go private and buy hearing aids like I previously had, or buy a ' phone clip' which they say will allow me to hear phone calls. This is not cheap, and despite my request, no discount was offered.”

Helpful Report

Posted 7 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 7 months ago

“At a recent routine eye check up your Optometrist identified an abnormality beyond the ‘normal’ sight testing. He then undertook a series of extra tests and his diagnosis revealed a problem requiring more specialist equipment (an OTC scanner). As a result I was referred to my local hospital eye clinic as an urgent case. At all stages your Optometrist (Mohammed Suhayl) fully and clearly explained the implications of his findings which I found very reassuring. I was called for additional examinations by a NHS Eye Specialist within 4 days and ultimately given the all clear in respect of further treatment. The care, attention to detail and internal procedures by Scrivens in enabling such a prompt follow up was exemplary. The whole process demonstrates the need for regular eye tests and naturally I recommend Scrivens for the services they provide.”

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Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“In this age of dubious service and uncertain reliability of companies, I am delighted with the friendly and helpful service provided to me this afternoon by the manager; Connor Walker. Despite the fact that here was no profit or gain to the Scrivens branch - I was given free advice and reassurance that my difficulty with my old Hearing Aid would be dealt with. Young Connor deserves praise for the willing helpfulness. It is appreciated and gives me confidence. Pete McAleer”

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Posted 8 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 7 months ago

“I am delighted with the outstanding professionalism of Dipesh, Branch Manager at Feltham Scrivens,and all his team whose friendliness always makes the difference. I have been a client of Scrivens for many years, and I recommend their services to friends and colleagues, knowing that they will receive a great service. Thank you, Laura”

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Posted 8 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham!

Posted 8 months ago

“Service i received was excellent even set up the app for me and follow up has been great”

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Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“Always had a good service and been delt quickly and efficiently.”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“Excellent speedy service”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“Brilliant service, very friendly staff, and cheapest price by a mile using their special offer. No complaints. I’ll definitely be using Scrivens again.”

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Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“Popped in for a replacement screw in glasses, excellent polite staff even though I hadn’t had glasses from them, will be changing to scrivens I think, (Wolverhampton branch).”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“Very disappointed with the audiology service provided at your Heanor branch. You have failed to deliver your contracted NHS service. Terrible aftercare and a product that is not working but you will not address this. Staff shouting at an elderly customer in store is not acceptable. I’d suggest others find an alternative provider”

Helpful Report

Posted 8 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 8 months ago

“Amazing and unparalleled customer service both on phone and in person. Gracious employees and excellent optometrist!! I got 2 glasses and all in affordable cost.”

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Posted 8 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 8 months ago

“Thanks a million to Patrick for your help and kindness earlier today 🙏”

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Posted 8 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 8 months ago

“I foolishly gave them a second chance after they let me down on delivery of the glasses I needed before I went on my trip. I thought they would be extra careful to be on time and extra efficient this time. The staff are offering some pathetic and lazy excuses blaming the manufacturer, delivery service and their 10 working days maximum delivery policy. The 10 days were taken to the fullest and passed, and the staff giving lame excuses just have no idea what the customer service is about. I would have done my utmost to deliver after the first time bodged service, not sip my tea and keep my chair warm. How do they survive in this competitive world, I have no idea and I hope they will not. They don't deserve your custom, your time or your money. Go elsewhere.”

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Posted 8 months ago

“Excellent service and follow up with batteries and replacement tubes.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 8 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,521 reviews