Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at scrivens were very helpful and made you feel relaxed and that nothing was too much trouble.”

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Posted 4 weeks ago

Thank you for your wonderful review!

Posted 4 weeks ago

“Extremely nice staff - optician was very thorough and explained everything. Would recommend Scrivens!”

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Posted 4 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 weeks ago

“Service is okay”

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Posted 4 weeks ago

Thanks for sharing your feedback.

Posted 4 weeks ago

“Professional & obliging service from Ellie at the Alfreton branch.”

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(Alfreton) - Posted 4 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 4 weeks ago

“Excellent and helpful staff at the Newark branch as always. Professional and friendly.”

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(Newark) - Posted 4 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 4 weeks ago

“Excellent warm friendly staff”

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Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 weeks ago

“Very helpful and knowledgeable staff. I’ve also had hearing test, which was very informative. Very friendly.having recently moved to the area, I felt I’d known them for a long time. Now just waiting for my new glasses. I’m kept up to date through all processes. Would definitely recommend the Thirsk opticians”

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(Thirsk) - Posted 4 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 4 weeks ago

“Shrivens are very friendly and helpful. I bought my new glasses from them a week ago . And they are always happy to help me choose my new glasses”

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Posted 4 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 weeks ago

“""”

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Posted 4 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 weeks ago

“Absolutely fabulous service from start to finish. So thorough , friendly and professional.”

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Posted 4 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 weeks ago

“Booked an audiology test at my local surgury because I had a very bad experience 10 years since at another supplier. Chap was quite polite, told me I needed two hearing aids and they would be fitted in three weeks. Showed me the audio gram. NO OTHER INFORMATION SUPPLIED at this meeting. When I got home I called the main contact number and asked for a copy of the audio gram. It was emailed to my correct email address but the email introduction was to someone entirely different. Not impressed. Also the audio gram only has my name , with no other reference, no nhs number, no date of birth. When I presented this to my (then go) he was not impressed, nearly all nhs graphs scans etc etc carry name and dob as a minimum. I will go back for the fitting appt, but I am not happy as after talking to my go I understand that I can no longer be referred to audio services at a hospital the referral has to go to spec savers, and their personnel have lied to me previously about both optical and aural issues.. Not a happy customer, but going to have to give them another go. We shall see.”

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Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 weeks ago

“Jemma & Ellie at the Alfreton branch went above & beyond to sort out my glasses, great, friendly customer service. 100%satisfied.”

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(Alfreton) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 4 weeks ago

“Having recently moved to the area, broken my only pair of glasses and not yet transferred over to my new branch, I rushed into my new local branch in Stapleford, Nottingham and the 2 ladies in there could not have been more welcoming, friendly and helpful. Jean in particular went over above, immediately transferring my records over, helping me pick a lovely new pair glasses and sorting me out with contacts in the interim, all with a very quick turn around time! I cannot speak highly enough of the service I received here, very happy customer, thanks to such lovely and efficient staff! Thanks again!”

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(Stapleford) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 weeks ago

“I went to scriven yesterday and the lovely lady (Ellie) was amazing, so friendly and talked me through all the test and varifocal lenses and was not phased by we having to have my autistic daughter come in to choose my glasses. Really would recommend”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“The staff at Norwich branch excellent. I found your central telephone centre poor. I was asked all very intrusive questions which were absolutely not needed as I only wanted to know if I could go to branch with no appointment for new hearing aid tubes.”

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Posted 1 month ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 month ago

“Excellent service.”

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Posted 1 month ago

Thank you for the excellent review!

Posted 1 month ago

“Very friendly professional helpful”

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Posted 1 month ago

Thank you so much for your review!

Posted 1 month ago

“I recently visited Scrivens to collect a set of hearing aids and would really like not only to mention Megan, Richard and Vanessa for their excellent care and professional service but their patience and kindness shown not only to myself but other customers as well. I contacted the optical side of Scrivens just before Christmas as I had a stye and asked if Richard could spare me five minutes to check the problem. He was extremely busy that day, but he contacted me much later in the day to give me a suggestion on how to get rid of the stye. The service and dedication that all the staff give to their clients is truly amazing. If I could give my local branch 10/10 I would do.”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Fine took great care must have been hard graft with me Hope he’s around for my next visit”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Nothing is ever a problem with the excellent team in Bury St Edmunds. We have as a family gone to Scrivens for approximately 30 years and never had anything short of excellent service. I spent 15 years running a multiple retail business and know the importance of the staff at the coalface Scrivens have a top team.”

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(Bury St Edmunds) - Posted 1 month ago

Thank you for your wonderful review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews