Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't of received better service , even my dog was welcomed and able to come with me why having my eye test to receive a treat for being a good boy , can recommend enough”

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Posted 1 year ago

Hi Dawn, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I have been going to the roman road Branch for years I am 56 and I’ve been going since I’ve moved to Roman Road at 12 years old and I’ve also been taking my son for over 25 years the staff there are amazing also helpful and take great care if you when you go, nothing is ever too much for them”

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(Bow) - Posted 1 year ago

Hi Donna, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Brilliant service”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“He was the best optician he was nice and the best and thx for everything for the glasses 🙏🏼😁💗”

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Posted 1 year ago

Hi Shamsa, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Great service . Very helpful and will definitely be going back in a year for next appointment.”

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Posted 1 year ago

Hi Lorraine, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“After my eye test £30 picked new frames £49 Then was told price was over £440 for my new glasses After 25min I returned to the Fleetwood shop to say sorry I just can't afford them To that they replied we can get price down to £240 And you want notice the difference I will not return to you again”

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Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“i find it impossible to get an answer on the phone it cannot be constantly busy i am supposed to get a review appointment but am exasperated as unable i am a 83 year old with no computer knowledge and find this very hard.have been trying to contact someone on the phone and local branch wont make appoinment for me please help”

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Posted 1 year ago

Hi Ronald, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Hi I am so happy for my first glass from scrivens opticians.thank you”

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Posted 1 year ago

Hi Desi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very friendly and a high level of care”

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Posted 1 year ago

Hi Jakob, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Hearing test is great. When I chose my glasses I made a mistake with the frames. When I went back to the Brandon opticians they immediately said I could change them for another pair. Great service, friendly staff who are more than willing to help.”

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(Brandon) - Posted 1 year ago

Hi Barbara, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I have been a Scrivens customer for several years. My Scrivens shop is in Tamworth Staffs and the staff are very friendly and the Audiologist was excellent. He loaded the hearing aid app and took the trouble to explain it to me. I was most impressed. Thank you.”

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(Tamworth) - Posted 1 year ago

Hi Ernest, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tamworth.

Posted 1 year ago

“Excellent service in Kentish Town. Highly recommended.”

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(Kentish Town) - Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Took my mum to have a hearing aid fitted at the Thornton Cleveleys branch - very helpful & patient staff, explained everything clearly. Would recommend!”

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(Thornton-Cleveleys) - Posted 1 year ago

Hi John, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Having been in front line food retail for over 30 years with Sainsbury's, Waitrose and M&S, I think I have the qualifications to say what an excellent customer focused team you have at your branch in Bitterne precinct, Southampton. I would like to mention Optometrist Jason Date-Chong who suggested going back to wearing vary focal's which I always wore in retail and has worked very well. Finally at my age, and also being in the care Southampton Eye Hospital, I get vey nervous about the condition of my eyes and Jason had an excellent 'Bedside manner'!!”

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(Southampton Bitterne) - Posted 1 year ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Shout out to the Feltham branch on behalf of my mum Pauline, one person in particular, Kevin her HAA, who has been absolutely fantastic with her over the past 16 months. I've reviewed previously and mentioned the difficulties with my mum's ears. On top of that and without giving too much detail here, last year was a very tough year for her health wise, Kevin has been so kind, caring and considerate towards her, it was lovely to witness. So often elderly people are not given a voice or valued and often made to feel a nuisance, Kevin made her feel she was the most important person in a 20 mile radius - she in turn highly values him. Solely based on Kevin's excellent knowledge and care a friend of mine has now booked in for an appointment on 6 October to have private hearing aids from Scrivens ...sadly for her, Kevin has just relocated, Feltham's loss is N.London's gain. If orders are commission based we as a family really hope Scrivens takes into account how this order come to be and acknowledge that without Kevin she would have probably ended up elsewhere. Even though he's no longer at the branch, I was able to tell my friend with confidence that I know she'll still be well taken care of. My last call out goes to the lovely young lady in front of house who noticed my mum entering the shop on our last visit and shot forwards to open both doors for her to make access easier, on the way out the branch manager, Dipesh did the same. It's random acts of kindness like that that make Scrivens stand out from the crowd and knocks their competitors out the park. Thank you Feltham.”

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(Feltham) - Posted 1 year ago

Hi Mandy, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I found the person that saw to me . Was not interested in what I had to ask talked to me as if I was an idiot in over a year l have been there only twice. Nothing wrong with aids . Thought there would be a follow up to check the hearing aid does not want to be turned up as people get older hearing loss is important to us.”

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Posted 1 year ago

Hi Rosemary, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I had been a long time customer of Specsavers, but since I had a issue with the I then came to Scrivens a completely different company. I have been attended to at all times.Brilliant staff,very caring, professional.”

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Posted 1 year ago

Hi Barry, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I would recommend Scrivens in Alsager. I found them both efficient and friendly.”

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(Alsager) - Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Hi, I'm 62 , male and have been a customer of Scrivens for all of my adult life for over 40 years. Before they were named Ronald Brown Opticians. Always excellent professional friendly family customer service. I have known the staff at my High Wycombe branch for 11 years now. Having purchased many pairs of spectacles from them, including prescription safety glasses (PPE) for work in construction at Heathrow airport. Every 2 years I undergo a very thorough eyesight examination to keep my eyes healthy and working at their utmost efficiency. I would recommend Scrivens to anyone who seeks to understand how their eyes work and hearing too. I've been tempted to switch to cheaper practices over the years,( Specsavers, Boots, etc.) But none of them come close to Scrivens attention to detail and overall customer support. Well done to you all who work on the front line serving the British public. I can't praise their efforts enough. Thanks, stay safe regards Martin Gildea.”

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(High Wycombe) - Posted 1 year ago

Hi Martin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The shop is never open and the time it’s taking to get my glasses I should have gone to specsavers as they are quicker and cheaper”

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Posted 1 year ago

Hi Paul, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews