Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very helpful.”

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Posted 2 years ago

Hi Harvey, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Exceptional service with warmth and compassion at Scrivens in Wem. Highly recommended.”

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(Wem) - Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“My Husband and I visited the Wimborne Scrivens for the first time on the 1/3/2022. We found all the staff very professional making us feel valued as customers nothing was too much trouble making it a very pleasant experience. Will have no trouble in recommending them.”

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(Wimborne) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“All staff were friendly, helpful and professional. I felt valued and comfortable at all times.”

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Posted 2 years ago

Hi Frederick, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Friendly staff polite got seen really quickly only went for a hearing test and got my eyes done as the same time”

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Posted 2 years ago

Hi Charlene, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Had my eye test done to get my new prescription glasses. Asked the lady for help to choose two pairs of glasses and she chose 2 for 100 pounds each not even pointing out the price beforehand. Ended up with 2 pairs of glasses which I cannot use as they give me blurred vision even after I went back to have them re- checked. Before I used Spacesavers and they done my glasses without any problems.”

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Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I purchased two pairs of glasses some month ago I could not use them one a pair of reading glasses and a so-called special set. the fames are good, but I could not read from either pair, I had a proper eye test in you store ...! waste of time and a lot of money £566 for two pairs of glasses, so I had to go buy some locally. the others are still in their cases with their recite, they were meant for me to read small print as that's what i need to work, there useless , there are more than 40 people on my village fourum who agree.”

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Posted 3 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Used scriveners WGC for many years. They are always very helpful and friendly.”

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(Welwyn Garden City) - Posted 3 years ago

Hi Mark, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Welwyn Garden City.

Posted 3 years ago

“Monika, your representative in the Clifton Office, worked wonderfully on your behalf last Tuesday, keeping people happy and things under control when faced with some real problems. She was polite and calm throughout when there was no easy solution! The audiologist had been unavoidably delayed in Cardiff and customers were waiting to be seen with more to follow later. Monika gets top marks from me!”

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(Clifton) - Posted 3 years ago

Hi Julian, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“They were able to get my son in very quickly & staff are brilliant 🤩”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“One hearing aid failed . Phoned customer service with my problem and ten days or so Iater I received my repaired item. Completely satified.”

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Posted 3 years ago

Hi Kevin, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Visit to Stapleford, Notts. branch provided me with excellent customer service from all the team there. Glasses arrived at the date quoted during ordering and all fine to date. Many thanks.”

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Posted 3 years ago

Hi Raymond, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“The eye and hearing test was OK. When it came to choosing glasses, for a first timer I was not told that I could have taken my prescription else where and done a price comparison. I felt I was contained in the shop to buy their own products, which I feel was over priced !”

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Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Excellent service very helpful staff nothing was too much trouble when I was choosing glasses. Thank you Tracey.”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Excellent friendly and professional staff as always. Been using them 20 plus years and always very happy with the service.”

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Posted 3 years ago

Hi Ben, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Friendly and professional help from all members of the team. I felt very much valued and the only patient who mattered to them whilst I was being attended to. The new lenses are expensive, whilst being in reasonably priced frames, but I have nothing to compare them with. I was told that there would be a two week wait and I am still in that time frame. Previous experience tells me that they will be expertly made and to my total satisfaction.”

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Posted 3 years ago

Hi Pat, thank you for your wonderful review!

Posted 3 years ago

“Welcoming and helpful and excellent information and advice. Manager who helped was great and knowledgeable. Optician is great and very helpful and lots of knowledge Keep up the good work”

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Posted 3 years ago

Hi Vrajlal, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I could not have wished for, nor received better service and care on my recent visit for an eye test. From the start, I was treated professionally, in a friendly manner, and was looked after thoroughly throughout the procedure. The reason for the eye test was to comply with my new employer's requirements. I would have no hesitation in recommending this team of caring and dedicated people to anyone, irrespective of whether it is a small or big reason for the need to visit. Heartfelt thanks to all, especially Aidan, for doing such a great job.”

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Posted 3 years ago

Hi Andrew, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“The optician was very professional. She explained the procedure and answered my questions clearly.”

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Posted 3 years ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Considering I was stone deaf whilst having my eye test and frequently had to ask for staff to repeat themselves I found all concerned treated me with great patience and understanding. I think I shall be more than happy when. I get my new spectacles thank you.”

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Posted 3 years ago

Hi Ann, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews