Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can,t. Get an appointment in a reasonable time”

Helpful Report

Posted 11 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 11 months ago

“Brilliant staff, and exceptional service. It made a nice change to go somewhere and the primary focus be about service over revenue. I'll definitely come back.”

Helpful Report

Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 11 months ago

“What an amazing team,im registered deaf,i visited this store,a day ago,as i had broken my every day glasses,I was overwhelmed with the help from the staff,very curtious,extreamly helpfull,full of advise nothing was too much trouble,I am so happy with there service at this store,very delightful staff,very welcoming loads of experience,”

Helpful Report

Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“My Father who is aged 86 years old rang to make an appointment for himself and my Mother . He provided the requested details for himself and made an appointment but was unable to remember the name of the GP for my mother , he advised that they have the same GP and that he he had just provided the name for his details , he couldn’t recall my Mothers mobile number but said that he could provide the landline number , this was not acceptable and my Dad was unable to make the appointment. My Father was upset that he was unable to make the appointment and advised that they would call in person into the Surgery. I am unhappy that my Father was upset and that the call handler did not make reasonable decisions bearing in mind he was speaking with a hard of hearing elderly gentleman , perhaps extra training should be given to staff.”

Helpful Report

Posted 11 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 11 months ago

“I cannot speak highly enough of the service and attention of the staff at Sutton Coldfield branch afforded to me over the last few days. Today i met the audiologist, who expertly resolved my problem. I shall in future use this branch in future. When the time comes I will also use them for my optical needs. Thank you”

Helpful Report

(Sutton Coldfield) - Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield!

Posted 11 months ago

“£60 to have two ears cleaned. Or £60 to have one ear cleaned, and go to the hairdresser's to get your ear hair trimmed.”

Helpful Report

Posted 11 months ago

Thank you for letting us know about this. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“An excellent service Roland gosport”

Helpful Report

(Gosport) - Posted 11 months ago

Thank you for the kind words! We’re so happy your visit at Gosport went so smoothly!

Posted 11 months ago

“Fantastic service, I can highly recommend this company, I went to East Grinstead branch, they couldn’t have been more helpful, caring, friendly and explained everything in detail. I’m so pleased with my hearing aids it has changed my life. Thank Marion Heaton.”

Helpful Report

(East Grinstead) - Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in East Grinstead!

Posted 11 months ago

“Excellent and professional service everyone involved extremely helpful and friendly.”

Helpful Report

Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“It’s great but sadly it can’t connect to my I phone”

Helpful Report

Posted 1 year ago

Hi Mike, thanks for your rating. If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 11 months ago

“The girls in the Ilkeston store go above and beyond there care 100% very help and nothing is to much trouble Hank you”

Helpful Report

(Ilkeston) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ilkeston!

Posted 1 year ago

“Went for GP referred hearing test and was found to have moderate hearing loss. Upon being told the increased risk of dementia by audiologist, I told her I wanted to do some further research into this and that I would be back. I made a further appointment by going into the branch as nobody ever answers the phone there. I had NHS hearing aids fitted in the space of 10 minutes. She stuck them into my ear, did not demonstrate how to put them on/in or take them off, did not check I could manage this, did not explain anything nor checked loudness. She just referred me to the front desk in the shop (no privacy) where I was given a booklet and batteries. Needless to say, the hearing aids caused immediate problems such as a continuous buzzing sound and much louder hearing in one ear than the other. I contacted my GP and have now been referred to my local hospital's audiology department as I have no confidence in Scrivens! I then looked at my patient record and found a letter from Scrivens that was both inaccurate (she had not filled in any of the outcome of the test) and a lie (she stated I had decline hearing aids). Shocking!!”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“What a complete shambles of a company, arrive for a hearing test excessive noise from above, fan noise compounded with chatter of the business. Refuse to go here if the hospital refers you!”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Staff are very friendly and helpful”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly

Posted 1 year ago

“I dropped in today and got a free hearing test immediately, fantastic service by the whole team at Clifton. Thank you”

Helpful Report

(Clifton) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“hi we were on holiday in weston super mare mywife had PROBLEMS with her hearing aids the Mannager in shop 51 high street weston thanks CONNOR YOU WERE BRILLIANT Jackie & Barry”

Helpful Report

(Weston Super Mare) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Cannot get on with varifocal so I don't wear them. I wear my old glasses”

Helpful Report

Posted 1 year ago

“I would like to point out I HAVE NOT HAD A BAD EXPERIENCE when dealing with Scrivens Fishponds Road. Why that has been showing on my I Pad, I have no idea. It’s very much THE OPPOSITE OF SUCH. I have always received an excellent service at the Fishponds Bristol branch. The staff are totally committed to their work, all are knowledgeable, helpful and are a credit to Scrivens. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to clarify! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Visited today in Penkridge for hearing test. Brilliant service the lady was excellent fitted for hearing aids there and then”

Helpful Report

Posted 1 year ago

Thank you for the kind words! We’re so happy your visit went so smoothly!

Posted 1 year ago

“Best local friendly, but professional, staff who provide excellent value for money eye car and products.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews