Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,561 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hearing aids upgraded after 3yr test, very happy with service and new hearing aids, I like the new colour, I have very short hair and nobody has yet mentions they can see them, I'm very happy... thank you”

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Posted 2 years ago

Hi Irene, thank you for your wonderful review!

Posted 2 years ago

“BEEN A CUSTOMER FOR OVER TWO YEARS PAID NEARLY £3000 FOR HEARING AIDS, CUSTOMER CARE HAS BEEN DIGRACEFULL OF LATE HAVE BEEN WAITING FOR 2 RECHARABLE BATTERIES FOR 7 WEEKS NOW HAVING PAID £60 FOR THEM.YOU RING AND HAVE TO LISTEN TO AWFULL MUSIC AND NO ONE ANSWERS SO GIVE UP.NEVER WILL GO BACK TO SCRIVENS”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Disgusting service waited over 4 months on a diabetic eye screen list called myself today to be told they stopped doing it in Sept, not a call nothing to let me know service poor”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“I knew my hearing was bad,but didn't realise how bad. Paulina gave a brilliant assessment, fitted hearing aids there and then,adjusted them to my needs. Explained all I needed to know. I can now hear brilliantly, even my cat meowing. I'm really happy. Thank you so much for making my life a lot better.”

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Posted 2 years ago

Hi Wendy, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Very happy with my hearing test with scrivens, service is very good”

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Posted 2 years ago

Hi Margaret, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Genuine question, what has happened in your Tewkesbury shop? The new staff appear disinterested unless you are spending £££££'s as my wife found out! I was ignored for over 5 minutes when I entered the shop, granted they were serving others, however no eye contact, no offer of a seat, not even a smile - it is just rude. Atmosphere didn't feel friendly or warm anymore. After 5 minutes I walked out. Not missing much as my wife had her eye's tested there recently and the new manager smelled like he'd smoked 100 fags before serving her and called her the wrong name twice. She was to polite to say anything whilst there. You need to sort it out, it is a small town and people talk.”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“First set of varifocal lenses. Very impressed with lens quality. Thank you Steve and team, so good to be able to see clearly again.”

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Posted 2 years ago

Hi Ian, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Avoid this place all together. All thought it was 7 months ago I had my new glasses from that place I went back as my lenses were not 100%. After a new check-up my lenses were slightly different. They offered to change the lenses if I paid again. You must be having a lough. That's some service for you. So, I wasted £400 on two pairs as I had a pair of sunglasses as well.”

Helpful Report

Posted 2 years ago

Hi Freddy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“After having hearing aids since the 1980,s and struggling to hear with them and that goes for a pair I bought myself. My wife and I were considering to go private at the recent appointment with Scrivens. The audiologist did the usual test then fitted the NHS danalogic aids, I couldn't believe that I could hear my own voice so clearly, also I can hear sounds that I have missed over at least 30 years, even the kitchen clock I can hear, and what is more the aids seem to make all the sounds more natural to me, I gave up listening to my hifi system years ago with all of my old hearing aids they were not very good to say the least, with the latest ones I can hear a lot of conversations without straining, they are the best aids I haver ever had. Some thought and excellent engineering has gone into these aids, and the attention at Scrivens was spot on. I know of several people who have given up on using their aids because they think they amplify too much noise, well the world is a noisy place and getting more so, however these aids make the sounds more natural to me, and you can always adjust them to situations you find yourself in, using the BeMore app.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very helpful. customer service at havant Portsmouth excellent”

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(Havant) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“The moment I walked through the door I was grated by both lovely members of staff, because I looked like a drowned rat soak through we were all in fits of laughter because it wasn't raining at the shops location but half mile down the road where I'd just come from was like a monsoon. Both ladies were so lovely and helpful and the optition herself was magnificent, after the eye test one of the ladies who looked after me help me choose a pair of frames one of many I put to one side and with the thumbs up from my wife too we all agreed on that pair. I'd like to thank all members of staff there for the magnificent service they provided. Thank you ladies.”

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Posted 2 years ago

Hi Paul, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Excellent Amy was fantastic ! Nothing was too much trouble Her advise was second to none. A big thank you Would highly recommend Scrivens at Penistone”

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(Penistone) - Posted 2 years ago

Hi Karen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“After spending many months and nearly £1400 on digital aids…I finally got the appointment to have them fitted! The audiologist (Clacton on Sea surgery) was extremely rude, I was met by him saying he had rang earlier to cancel as my aids were not there. After ringing the shop where he thought they were…not there…picked up by another branch assistant…rang her…she had gone on holiday after picking up the aids and not contactable! He then stated he ‘was pi**ed off! Tried for 9 times to get hold of head office/ customer services, waiting nearly 30 minutes in all to be told the customer service manager was not to be disturbed. So, terribly upset by rudeness, loss of money, no aids and no contact with Scrivens. If you are reading this please go elsewhere and save yourself such stress!”

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Posted 2 years ago

Hi Lynn, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Helpful and efficient service. Extremely quick on getting my new glasses to me.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Customer service excellent, friendly and knowledgeable staff.”

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Posted 2 years ago

Hi Dorothy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very professional service.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Refused to give me my pre booked eye test as i was still under 4 YEAR medical care....who were the ones who asked for the eye test in the first place.”

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Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Scrivens Opticians & Hearing Care are friendly and efficient. Nothing is too much trouble. My husband is severely disabled and they just calmly work with him and always discuss and include him in all his treatments. I highly recommend Scrivens.”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Perfect customer service . Such helpful staff . Personal aspects that are just so friendly &keeping it real. I would highly recommend this place if you want some special help. I am so pleased 😀 well done team .”

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Posted 2 years ago

Hi Emma, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I was looked after and every one was so friendly”

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Posted 2 years ago

Hi Len, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,561 reviews