Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had a vision check after cataract surgery and scrivens were excellent.The eye test was so professionally done with explanations along the way. I’m just waiting for my glasses to be ready. All of the staff there are great , very helpful and pleasant.”

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Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“I have been with scrivens for many years. I have always been Very Happy with the staff. They are slow But! Very thorough and so patient👍🏿😁 My only issue is being a pensioner. It's so unfair how expensive it is that i have to pay for my lens, as my eyes are so bad. I have to get the slim lens, which are very costly indeed for just 1 lens alone. But otherwise I am happy with the team.”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Every single time I come to Scrivens on Lea Bridge Road my appointment is late. Today I was seen 40 minutes after my appointment time and was not kept in the loop; instead I had to constantly ask “how long” and kept just being told “another 5 minutes”. Poor service as if I called up to say I was going to be 5 minutes late (as I have previously) they are quite rude and abrupt about their “timely manner””

Helpful Report

Posted 11 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 11 months ago

“A few years ago, Scrivens in Tewkesbury identified that I had an issue with eye pressures, and this lead to me seeing a specialist and getting a diagnosis of early-onset glaucoma, something that runs in the family. Because it was caught so early I merely have to have eye drops daily and my sight has remained normal ever since. I am very grateful that it was caught so quickly and I would not go anywhere else for Optician services. The staff in Tewkesbury are always friendly and very helpful.”

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(Tewkesbury) - Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tewkesbury!

Posted 11 months ago

“My husband and I were made very welcome again. Nothing was too much trouble. Always very patient and understanding.”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“After reading an article in the Guardian today linking hearing loss to dementia, I decided to have my first ever hearing test. Mary at the Harrow Road branch carried out the test and it was an excellent experience. I was a tad apprehensive but Mary was so kind, made me feel so comfortable, and explained everything very clearly. I didn't need a hearing aid yet, but I will definitely be going back to see Mary every year to be retested. Thank you!”

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(Paddington) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 11 months ago

“Excellent service lovely friendly staff very thorough eye test plenty of time to ask any questions nothing rushed would definitely recommend”

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Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“The service was great. Each staff member went out of there way to help and make me feel comfortable.”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“Excellent service. Friendly and trustworthy.”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Always an excellent service very friendly staff and good call reminders of appointments”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“Very pleased with the help and service you have given me in the short time I have been with you Thank you”

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Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“I have been coming to Scrivens Feltham for long time but I have realized that the service has improved a lot since i have been seeing Dipesh and his team. The thing that has improved the most is that the manager is very easy to approach. Thank you for all your help and being very caring.”

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(Feltham) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 11 months ago

“I had to go to the bilston shop on Monday and staff where very helpful to have the wax removed but they did not have to remove any I paid the 60pound upfront and received a check back today for the 60pound”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“Very welcoming and professional service. I think the price may have been a little more than I usually pay, but my choice to pay. Overall very pleased”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Everyone was very pleasant and helpful, nothing was to much trouble, no pressure when choosing my glasses,.”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“Excellent service and care provided”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

“Great experience from the staff at the Halesowen branch today friendly funny and knowledgeable especially young lady called Chloe would highly recommend store”

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Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Halesowen!

Posted 11 months ago

“Lovely local opticians with friendly staff.”

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Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“Went I for eye test went out of there way to resolve problem i had with left eye.”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“Excellent, friendly service. 5 stars.”

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Posted 11 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 11 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews