Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,561 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upon arrival, I was welcomed with a smile. I didn’t have to wait - I was seen on time. I was delighted to be able to keep my current glasses frames - they were expensive (my choice, no pressure) and I love them. At no stage did I feel pressured into adding to my prescription, which is a real bonus to me. Various choices were explained to me fully. I never felt rushed. All the staff were friendly and helpful. This is how an optician’s should work. Excellent!”

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Posted 2 years ago

Hi Veronica, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I have made an appointment it was carried out successfully, I was very happy with service I received.Maureen Turner”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I kept getting letters asking me to make an appointment I have tried numerous times to phone (the so called easy way according to the letter) to say I no longer wish the service. Today managed to get through after 12 long minutes being told my call mattered. Obviously not enough to get enough staff to answer phones. It was not a matter of time of day as I have tried at different times of day. Why not provide an email?”

Helpful Report

Posted 2 years ago

Hi Sheila, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“So sorry I only use scrivens for glasses”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Amazing experience at Scrivens Ely, Great customer service overall, catia was absolutely brilliant in helping me choose my frame! Thank you very much, this girl made my day!”

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(Ely) - Posted 2 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“At my last eye test I kept complaining to the optician that the lenses she was using were not clean and smeared and also steaming up. She pressed on ahead irrespective as if I had said nothing. At the end she told me my sight had deteriorated by four stages and I had the early stage Cataracts asking if no one had told me prior (had diabetic screening at the same time)? I came away with a total lack of confidence in the tests and feeling shocker regarding the cataracts. My GP advised no reports of the tests have been sent to him for 2 years. This year I booked my eye screening through the hospital. Told them what Scrivens had said and they confirmed this was incorrect. Showed me the Scrivens image of last year which was really poor and offered this maybe why this was concluded? I’m looking for a new optician that doesn’t use floaters or locums with and experience practitioner in residence”

Helpful Report

Posted 2 years ago

Hi Roger, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“i use Scrivens for both Opticians and Hearing Care. i have recommended the Company to many people. i am completely satisfied with their services”

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Posted 2 years ago

Hi Christina, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Shocking customer service, 3 times have been told I don't need an appointment when I do finally get an appointment the audiologist was 30 minutes late, no apologies nothing,”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I was charged double than others as I was told by myGP that I had been charged too much when I called them they were not listening”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Most unhelpful about my father's eye care. He is 99 years old and wanted proof he was house bound after not leaving his flat for over 2 years.”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“no l am ok”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“After months and months of waiting for hearing aids wasn’t even told they were ready... my dad then picked them up and they weren’t even fitted right, had to wait again... then after that they fit my dad but settings not right far to loud and won’t turn down ... Dad went into scrivens and was told your not here for volume adjustment and then he was told “don’t care what you do with them”.... I am disgusted with how he has been treated the hearing aids are unwearable!!!!!! Poor customer service and will be going to head office”

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Posted 2 years ago

Hi David, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Excellent service.rogerRoger”

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Posted 2 years ago

Hi Roger, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Thank you Abdul Your service was excellent I am really pleased with my hearing aid & have already noticed a difference The best service I have received Highly recommend, 5*”

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Posted 2 years ago

Hi Fred, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Absolutely shocking customer service. I've moved house a few months ago. Phone 2 or 3 times a week. Emails sent, message left on the Facebook page. Nothing, no response at all. Everytime you call. I give up after 10 or 15 mins. Your call is important to us, or so the recorded message says. Oh, you have to laugh at the absurdity of that statement!”

Helpful Report

Posted 2 years ago

Hi Andrew, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“I was Keith waiting for 40 minutes over my time slot. I gave up and left after complaining to a manager.”

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Posted 2 years ago

Hi Steve, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Enfield beach vinay made me feel so comfy and safe for my first eye test at 25. Shannon was extremely patient and displayed excellent customer service skills if you go to the shop these are the people you should ask for xoxo”

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(Enfield) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Most unhappy with their services”

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Posted 2 years ago

“Very happy and pleasant staff , very helpful nothing is too much bother. Will go out of their way to make sure you're happy with your purchase and advise.”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Lovely staff however they seem to be unable to get my NHS hearing aids working properly they hiss all the time, when I turn them down to stop the hissing it's like wearing earplugs, and they irritate my ear canal too, I've given up wearing them, absolute rubbish”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,561 reviews