Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,563 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service today from the Thornton (Lancashire) branch. I attended for my annual eye test and was very impressed with the optician (Umar Munshi) He was excellent. Extremely thorough and went the extra mile to explain things that had never been explained to me before. The customer service from the branch team was also excellent. Thank you for a very positive experience.”

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(Thornton-Cleveleys) - Posted 3 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Everything went well and the people were friendly too. I've been coming to Scrivens for quite long and haven't any faults with your service.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Very friendly and welcoming staff”

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Posted 3 years ago

“I think the glasses prices are too high .I would have liked to have able to order a pair the the prices are too high. Your competition has less prices on the glasses and lenses.”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 3 years ago

“Excellent service at the Diss branch. Polite and professional and very helpful. Good range of frames too. Thanks”

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(Diss) - Posted 3 years ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Market Deeping staff are wonderful.”

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(Market Deeping) - Posted 3 years ago

Hi Jane, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Wrong diagnosis and prescription. Glasses had to be remade and they thought they were doing me a favour by not charging me for a second eye test and then suggested I spend more money on a second pair of glasses”

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Posted 3 years ago

Hi Dawn, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Very friendly and professional service. The staff are a delight.”

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Posted 3 years ago

Hi Tim, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Bridport Scrivens provides a first class caring service at all times.”

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(Bridport) - Posted 3 years ago

Hi David, thank you for the kind words! We’re so happy your visit at Bridport went so smoothly.

Posted 3 years ago

“Very helpful efficient and friendly”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“Friendly opticians, great help with my eye test Thankyou”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“The staff were brilliant they gave solid advice . Helped pick correct style frames for both my Husband & myself. Explained all the options on glasses”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Excellent service and lovely staff”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I recommend to everyone. I am so happy with my new glasses. High quality, kind service, professional medical examination, precise, impeccable work. Thank you very much.”

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Posted 3 years ago

Hi Julianna, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“They dont tell you that you got to re-charge them every day. In fact after about eight hours of usage they run out of charge.”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 3 years ago

“Excellent service lovely staff husband and l are very pleased with our new glasses can’t recommend enough”

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Posted 3 years ago

Hi Clare and Dave, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 3 years ago

“Excellent service from Meire Cornwell at Harrow Road, London. Meire is professional and competent, and one of the warmest, friendliest and most helpful shop managers I have met.”

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(Paddington) - Posted 3 years ago

Hi Anna, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I had occasion to take my private hearing aid in to store as one had stopped working. It took a few weeks for same to be returned, after I had chased it myself. It seems the process could have been sorted out in store. Not happy.”

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Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“Excellent service & care at the Peterborough store especially Mrs Hammond”

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(Peterborough) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peterborough.

Posted 3 years ago

“I've just had the most amazing experience of Bradleys in Penzance. I had an eye emergency, they made urgent space for me - spent a long time with me and the whole team and of course optometrist Elizabeth Osborne were absolutely superb. And because I've just turned 60 they said there was no charge. I am overwhelmed”

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(Penzance) - Posted 3 years ago

Hi Ed, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,563 reviews