Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were courteous, friendly, professional and took time to fully understand what I required and how to achieve the best results for me.”

Helpful Report

Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“So helpful …… and a wide range of frames. They helped me choose the frames and explained all the options of lens. I would recommend them .”

Helpful Report

Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“It would be nice to see some one about my hearing Aid”

Helpful Report

Posted 2 years ago

Hi Colin, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Visited the Penistone branch for an eye check-up. Found the service to be excellent from the minute I walked in until the minute I left. Very personal, attentive with clear explanations along the way. A refreshing change from the ‘conveyor belt’ experience I’d previously experienced at a well-known high street low-cost provider.”

Helpful Report

(Penistone) - Posted 2 years ago

Hi Peter, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Visited the Oldbury branch of Scrivens and all I've got to say is what a lovely group of ladies they were. made me feel very welcome and kept it very professional at the same time. Would highly recommend the shop.”

Helpful Report

(Oldbury) - Posted 2 years ago

Hi Peter, thank you for the kind words! We’re so happy your visit at Oldbury went so smoothly.

Posted 2 years ago

“Excellent service, helpful staff & reasonable prices make for very good eyecare package with added benefit of a free hearing test. Thank you.”

Helpful Report

Posted 2 years ago

Hi Bob, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very welcoming local opticians. Comprehensive eye test”

Helpful Report

Posted 2 years ago

“As a first time customer I was pleasantly surprised. Good personal service from friendly down to earth staff. A very thorough eye exam where I felt listened to. A good choice of frames at a realistic price point.”

Helpful Report

Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Very welcoming local opticians. Comprehensive eye test”

Helpful Report

Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I went to scrivens in Whitchurch, Shropshire. The eye test and the person doing the test were both excellent, talking me through everything. I had never needed glasses before but now needed some for distance and some for reading. The ladies discussed with me my options and I opted for 2 pairs. As I had never worn glasses before their help at choosing glasses which suited me was excellent. I was given a date when my glasses would be delivered but was contacted earlier as they had arrived which was excellent. Glasses are excellent. I would definitely recommend Scrivens.”

Helpful Report

(Whitchurch) - Posted 2 years ago

Hi Sally, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I visited the Mildenhall branch and was greeted with a warm and friendly welcome by Michelle and Donna. I then had my eye test with Eleanor , who explained everything very clearly in an approachable , professional manner . I felt completely at ease and Eleanor recommended I had some occupational glasses as my work is largely on computer screens. I then chose my glasses from a very good selection, with the care and attention of Michelle advising me which glasses suited me best. The glasses were reasonably priced and it was very easy to find a pair I was happy with . I left the store feeling very satisfied after a very pleasant and informative test , and a very high level of customer care from start to finish . Thankyou so much .”

Helpful Report

(Mildenhall) - Posted 2 years ago

Hi Wendy, thank you for the kind words! We’re so happy your visit at Mildenhall branch went so smoothly.

Posted 2 years ago

“I would highly recommend Scrivens in Broadstone. I have never had such good service and such a thorough eye examination. The staff were brilliant. I will not be going anywhere else in the future.”

Helpful Report

(Broadstone) - Posted 2 years ago

Hi Steve, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“It was my first time at Scrivens and I was very impressed with the service. Friendly welcome, thorough eye test where I was made to feel comfortable. I would definitely recommend to others.”

Helpful Report

Posted 2 years ago

Hi Claire, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Very nice polite staff excellent service very informative helpful to me when choosing the right frames for my new glasses”

Helpful Report

Posted 2 years ago

Hi Kevin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I’ve been visiting the Tewkesbury branch for a few years and always return due to the personable and professional approach from staff. Staff are welcoming and approachable and nothing is ever too much of a problem. Kirsty always greets us with a welcoming smile on her face and makes me feel a bit more relaxed.”

Helpful Report

(Tewkesbury) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Good service on the day I had my eyes tested and was selecting new frames. However when I went back with a problem to resolve, not helpful at all, very unhelpful. I wanted sleeves on the arms of my frames, due to an allergic reaction. This is something previous opticians have always done for me in 35 years of spectacle wearing. The response this morning in your branch was to look on Amazon and do it myself! Not good service at all, won't be coming back and will advise friends not to.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“My sight test was very professionally done, and all staff were very friendly and helpful during frame selection. There was a huge choice of frames, many designer ranges as well as cheaper options. Measurements were carefully taken, and everything was explained all the way through. I love my new specs, vision is sharp and they fit perfectly. There was a real feeling of customer care at Hoddesdon, I felt welcome and valued. They are a great team, and a real asset to the company.”

Helpful Report

Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Couldn't wish for a better service. The staff go out of their way to help and the whole experience was made to make the client feel at ease. A huge thank you”

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very good professional service. Appointment time was on schedule and the staff where pleasant”

Helpful Report

Posted 2 years ago

Hi Andrew, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Staff very friendly and helpful 🙂”

Helpful Report

Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews