Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Scrivens Branch is in Feltham, MIddx. The branch Manager is Dipesh. I have been a customer for some years now and my recent visit was, as always, superb. I deal with Dipesh who is incredibly helpful, kind, understanding and has a lovely warm, personable manner. He always goes out of his way to to sort out issue I have and I just wanted to let you know that he is a great Manager. He is a great asset to your company. Thank you for all your great service Dipesh. I look forward to seeing you again on my next visit.”

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(Feltham) - Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“Everyone was very polite and helpful”

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Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 weeks ago

“Really helpful and friendly staff.”

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Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“I receive excellent service from the manager, staff and optomotrist Stephanie Andrews at the Brandon branch.”

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(Brandon) - Posted 2 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 weeks ago

“Good service friendly staff”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“I had my appointment last Saturday in North Walsham this review is purely and simply for Guy the amazing Ophthalmologist. I have never experienced anyone so informative when I have had my eyes tested ever. He was very thorough in explaining what I needed to do to help my eyesight without being overbearing. If there were 5 star plus rating Guy is the man.”

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(North Walsham) - Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“I think some of the staff could be a little more welcoming. £300-&500 every two years is a lot of money to pensioners. How about reduced rates for seniors.”

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Posted 3 weeks ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 3 weeks ago

“Superb standard of service”

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Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 weeks ago

“I have used Scrivens Opticians for more than 25 years and I've always been very happy with the way all the staff have treated me I don't think that I'll ever change after all these years.”

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Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Excellent service , all staff were lovely , pleasant , helpful and knowledgeable. Only thing that stopped it being 5 stars is that I was contacted by phone saying they had a cancellation and asking me to come in earlier . I felt pressurised in to attending earlier than arranged even though it wasn’t convenient for me.”

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Posted 3 weeks ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 3 weeks ago

“All good thank you..”

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Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Very helpful polite and answered all my questions thank you”

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Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“Five stars are not enough! The team are brilliant at top level customer care. Always going above & beyond to achieve customer satisfaction, resolving any issues along the way. A delightful team of caring people. Cannot rate highly enough”

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Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 weeks ago

“A nice opticians, friendly nice staff. I will return”

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Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Very friendly and helpful..no drama just a very easy visit to the widnes shop.5*”

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(Widnes) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“I always receive excellent care at Scrivens, Newmarket. The optician is very thorough and I trust her completely. She will notice anything that needs further treatment or investigation. In regard to lenses, she makes helpful and appropriate suggestions and I never feel under pressure. The optical assistants are all excellent, too. They are very professional and courteous. They carry out some of the visual tests and are very helpful when it comes to choosing frames.”

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(Newmarket) - Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Excellent customer service, very friendly and very helpful! couldn’t have asked for a better experience, such a lovely bunch of ladies!”

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Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“My branch which i have been attending for many many years, the staff are very friendly and informative they go above and beyond. Caring and patience. I have no complaints about the staff at my branch. The only compaint I have being a pensioner I know I have a high prescription, but my lens prescription are to expensive as I have to pay for each lens. Other than that, I'm happy with the branch. Thank you Harrow Rd branch”

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(Paddington) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 weeks ago

“The staff at Deeping branch are always very pleasant and helpful both in branch and over the telephone. I can't fault them.”

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(Market Deeping) - Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“All staff are so helpful and friendly especially Sonia who goes above and beyond.”

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Posted 3 weeks ago

Thank you for your wonderful review!

Posted 3 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews