Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were very helpful and helpful”

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Posted 2 years ago

Hi Helen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Highly professional, relaxed and friendly optician. Ditto Reception. Will Happily recommend you.”

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Posted 2 years ago

Hi Nigel, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“The Sutton-in-Ashfield scrivens opticians. All the staff are brilliant. Especially. Emma, Joanne and jemma. They always listen to how I like my frames to fit. Nothing is to much trouble. They go above and beyond for me. I won't go anywhere else. Absolutely great customer service. And excellent cumincation. But I would just like to to ask. At the Sutton-in-Ashfield opticians. Please could you get more choice of frames in stock. As the plastic frames do not suit. Need more choice. Highly recommend this opticians in Sutton-in-Ashfield. Thank you ladies. 😁👍”

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(Sutton In Ashfield) - Posted 2 years ago

Hi Linda, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton-in-Ashfield.

Posted 2 years ago

“polite staff, very informative, educational, got hearing aids in the hour. very happy with the service, now looking for glasses from them”

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Posted 2 years ago

Hi Keith, thank you for your wonderful review!

Posted 2 years ago

“Excellent service,and thorough eye test. very friendly staffwho are always helpful if there is a problem.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“My eye test was a friendly event all the way from a discussion about the need right through to the choice of frames and conclusion. Thanks”

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Posted 2 years ago

Hi Peter, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Very good service fully informed during the eye test explaining what was happening and why. Very friendly staff and helpful during the whole process of choosing new glasses. St Giles Norwich parking outside the shop a bonus.”

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(Norwich Upper St Giles) - Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Fantastic, friendly team who are both helpful and knowledgeable. I would definitely recommend Scrivens.”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Got an appointment very quickly and suited my request (for day and time). Upon arrival i was seen very quickly, the initial test was done professionally and i was told clearly what was happening. The optician took time to explain in details about all the test and made referrals to my GP to send me for further tests on the NHS. Overall very pleased with Scrivens and would definitely recommend them and have absolutely no problem going back to Scrivens again in the future.”

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Posted 2 years ago

Hi Ahmad, thank you for your wonderful review!

Posted 2 years ago

“Such a professional service and team. I was given an appointment that worked for my working schedule, I had a polite reminder both by text and by phone. The reception to my appointment was professional and I was seen promptly, the optician explained each step of the appointment and was thorough, I have and will continue to highly recommend your service. I only recieved my consultation on Saturday so cannot comment on delivery time. Well done 👏”

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Posted 2 years ago

Hi Claire, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“From the moment I walked into the Liscard branch I was greeted with a warm welcome, all staff are very friendly and knowledgeable. Each member of staff took the time to make sure I was happy with my eye test and choice of frames, excellent customer service.”

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(Wallasey) - Posted 2 years ago

Hi Laura, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

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Posted 2 years ago

“Lovely knowledgeable staff, really helpful when choosing my frames and honest too!”

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Posted 2 years ago

Hi Elaine, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Great service and wonderful staff. Prices are on par with others. Having been a customer for many years I wouldn’t change.”

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Posted 2 years ago

Hi Sandy, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Friendly and professional staff at Sheldon branch. Provide an excellent service.”

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(Sheldon) - Posted 2 years ago

Hi Claire, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“From the minute I walked in, throughout the eye test, and to the minute I left the premises, I felt valued and cared for. All the staff were fantastic. I was reassured about my sight, choice of new glasses and of course hygiene in the premises.”

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Posted 2 years ago

Hi Elizabeth, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Always a good service thank you. BUT seriously I do not need almost daily reminders of an appointment that I made... I book on Friday for the following Saturday and received 3 text an emails and a phonecall!! But over the top me thinks 🙄”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“Absolutely fantastic service as always”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I've been with Scrivens on Upper St Giles Norwich for over a decade. The staff are very helpful and friendly. I always feel that I have had a thorough eye test and am given the appropriate presciption. When it comes to chosing frames, staff go out of their way. They advise well in suitability and often go looking for pairs that will suit my faceshape too.”

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(Norwich Upper St Giles) - Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Scrivens staff were very polite and helpful and explained everything fully. My optician was Jason and he was brilliant, very thorough and explained everything fully. Would highly recommend! Also there was a lot of options for glasses at brilliant prices!”

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Posted 2 years ago

Hi Chantelle, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews