Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On arrival a very tall young man opened the door for myself and my carer to whom I'm in a wheelchair and was welcomed with a smile. The young girl at the desk wished me good afternoon and I felt welcomed. I came to collect my private hearing aids which are brilliant. The hearing room was at the very back of the shop with a step, but the tall cheery man took control of my wheelchair like I was at a theme park and took me down and he's was so pleasant, couldn't thank him enough. The hearing lady was brilliant and understanding and I just want to thank you all at scrivens willenhall for giving me my hearing back.”

Helpful Report

(Willenhall) - Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Willenhall went so smoothly!

Posted 1 year ago

“Very pleased with the the service that I receive from Scrivens Opticans, David is very professional in what he does, and also very caring many thanks. Colin”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“My mother has always struggled with her NHS hearing aids, leaving her isolated at social events, and unable to enjoy television. We had been back to stamford store many times before, but after a friend told us about the new nhs hearing lady, and recommend her, we made an appointment and saw Penny. WOW! Penny was very welcoming and listened to mums problems. She then made some changes to her hearing aids. Mum has been involved in every conversation since! My family can't belive the difference! Penny welcomed us to come back and see her when ever mum needed, which is extremely reassuring for mum and myself. I can't thank her enough, I will recommend her to everyone! Thank you Penny!”

Helpful Report

(Stamford) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stamford!

Posted 1 year ago

“Visited for a sight test at your Rotherham store as I hadn't had one in over 3 years, I was greeted by friendly staff and had a thorough sight test. My glasses are the best I've ever had. I have Nikon lenses. Highly recommend”

Helpful Report

(Rotherham) - Posted 1 year ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Dont touch them with a barge pole!!! My glasses were not fit for purpose and they refused point blank to replace frames that obviously were never going to fit my face properly. They made continual adjustments over the space of 2 months or more and kept saying " see how you get on"! They now sit in a drawer and are not used.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Could not understand ehat the Audiologist was difficult to make out what she was saying.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Having my hearing deteriorate quickly over the last few years, I was worried about losing it altogether. When Scrivens hearing care was recommended, I immediately sought advice, which came from Qais at Spring Hall medical Centre, Halifax. He did a very thorough assessment of my hearing and recommended the hearing aids I have now, showed me how to use with the app on my phone, clean and insert them. Thank you. Denise Morley”

Helpful Report

Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Chapel en le Frith: . I recently had a problem with my spectacles and the staff were extremely helpful and professional in rectifying the problem which after some time resulted in replacing the spectacles. I feel reassured that there is a local opticians who always treat the customer with professionalism and respect. Well done to staff at this branch and keep up the good work.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chapel en le Frith.

Posted 1 year ago

“Very professional. From start of arrival to attend an audiology test, was treated very well and everything was explained clearly and patiently. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I have been waiting for over a year to get an appointment in the Havant branch to get my NHS hearing aids updated, now due for a repeat test. When I call the phone goes through to head office, who promise to ring back when an appointment is available, not surprisingly no ring back occurs. Maybe I should go back to my GP and get referred somewhere else.”

Helpful Report

Posted 1 year ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“If you're looking for excellent hearing care in Sutton Coldfield, I would highly recommend Sophie, the audiologist in the Parade Scrivens branch. New to hearing aids, she has given me very pertinent and useful advice and fully understands the adjustment hearing aids can present emotionally. Passionate about helping people, she is an asset to Scrivens!”

Helpful Report

(Sutton Coldfield) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to the team at Sutton Coldfield and we look forward to assisting you again in future.

Posted 1 year ago

“VERY happy with help and service and helpful hints, and they have a clinic near me in the countryside so I don't have to go to the cities which at my age is a real blessing.”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Having been customer of Feltham branch for years, found the service is amazing and always been telling my family and friends go to Scriven for eyes and hearing. Staff always very helpful and friendly. Dipesh is always welcoming and making me feel very confortable.”

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(Feltham) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Feltham branch.

Posted 1 year ago

“Excellent service. Such lovely people to deal with. I feel in very safe hands with the team in Penzance. I would highly recommend the Penzance branch. Thank you all for all you do.”

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(Penzance) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“My new glasses were ready inside the expected time and the staff were always so cheerful and ready to help and get the fitting right however many times they needed to be adjusted.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The requirement to need Hearing Aids was alien to me, but I was fitted with a NHS Hearing Aid and then progressed to a private Hearing Aid. I attended the Scrivens Opticians & Hearing Care Branch at 41 Corporation Street, Birmingham B2 4LS and the Service which I received throughout from Umar (Audiologist) was first class, he is excellent and a real credit to Scrivens Hearing Care. Umar was so helpful, patient and clearly an expert in his field. Nothing was a trouble to him and Umar demonstrated a high level of care towards me, the Customer. The Reception Team at the 41 Corporation Street, Birmingham Branch are so pleasant and helpful too. This Branch is highly recommended by myself who is very satisfied with Scrivens Opticians & Hearing Care, Corporation Street, Birmingham B2 4LS Branch.”

Helpful Report

(Corporation Street) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I went to the Glossop Road branch and the staff were all so friendly and helpful right from the first meeting through to getting my glasses. Brilliant team of people and would recommend to anyone who wants honest expert advice on their eye sight.”

Helpful Report

(Sheffield Glossop Road) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Appalling In Every Respect One star is more than the Gosport branch deserves, particularly the troglodyte manager there. The way they have dealt with my elderly mother beggars belief. They made mistake after mistake in supplying her hearing aids, failed to grasp that when mumbling or turning their back on her when speaking, she couldn't hear. No apologies, and then claimed that my 90 year old mother was aggressive to staff and have discharged her. How utterly cowardly do you have to be? A 20+ stone man afraid of a 90 year old senior citizen, what a joke. Wouldn't use this lot if they were the last company on earth. Absolute affront to society.”

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Posted 1 year ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“My husband and I go to the St Ives (Cambridgeshire) branch and are consistently very impressed with the expertise and the level of care, concern and commitment shown by all whom we meet there. "Excellent service and clinical excellence" is indeed their goal and they do not fall short of it. I strongly recommend them to anyone who has problems with either hearing or any aspect of eyecare. The shop is tucked away in Crown Street, PE27 5 AB. (And there is a half-price sale on frames at the moment!)”

Helpful Report

(St Ives) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Visited the Gosport branch today for a hearing test. I just want to that the service I received from the caring understanding compassionate professional audiologist young lady Miss E O’Mahony was 5 ***** all the way. I could not have been dealt with better than the polite understanding way she did with me. I hope the branch manager reads this and values such a wonderful member of their team. I must also mention Andrew who guided me through how I maintained my hearing aid and how they worked he was a really nice man who was 100% professional and polite. Thank you both, you both put me at my ease in what was a stressful time for me. I would 100% recommend the Gosport branch without hesitation.”

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(Gosport) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Gosport branch

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews