Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very thorough and professional”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“The staff were very professional and friendly and I am very pleased with the service I have received .”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Visited 5 times and my VDU glasses were still no good for purpose wasting my time and petrol money. They did eventually refund. I found out in the end by attending another opticians that the prescription was wrong! which they never checked! One visit to this opticians and done and dusted and I now have a fab new pair of glasses fit for purpose.”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Further to my previous review stating that my spectacles had no arrived Today I received a call from the manageress at the Witney shop a very nice lady called Jen Jen advised me that my order had finally arrived and she agreed to deliver them to me at my home address as I could not leave my disabled wife alone. I must say what fantastic service and totally unexpected Glad to say that as soon as I put on the new glasses everything was perfect. Thank you Jen and your staff”

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(Witney) - Posted 2 years ago

Hi Ken, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent service and very professional”

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Posted 2 years ago

Hi Gerald, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Phoned for an appointment and was told to try again in two weeks. Is this because I’m an NHS patient. If so it’s downright discrimination”

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Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Starkey hearing aid batteries not very good. Right ear went faulty c.6 months ago and now left one has gone faulty. Have renewed insurance when reviewed Thursday 19/1/23 but am told by Horsforth branch that faulty left aid cannot be sent for repair until insurance is set up though I paid in full on the day. No criticism of audiologist who is excellent nor the optician who I also use but the follow up and administration presumably from your head office is pretty appalling Bryan David Fletcher Horsforth”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Good service ,pleased with my hearing aids and after service for batteries and query's.”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I would thoroughly recommend Scrivens opticians of Clifton in Bristol for their dedication in helping their elderly clients. Because my 100 year old mum was unable to get out, Nina from the Clifton branch went out of her way to deliver mum’s new hearing aids to her, so that she could enjoy company as fully as possible. On behalf of my mum and her family we thank you all for your help and kindness in our hour of need. You truly went above and beyond in making mum’s life better.”

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(Clifton) - Posted 2 years ago

Hi Malcolm, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Having recently moved from to Witney from the Isle of Wight it was decided by my doctor that I should get my eyes tested. I made an appointment for October 23 2022 at the Witney branch Having decided to go to them rather than Specsavers believing that their service would be better. Having waited a considerable time because the optician was running late, I finally was seen by the optician, only to be told that before I could have an eye test I would require to have a blood test. Why I am not sure. Finally one month later I had the long awaited eye test and it was decided to change the prescription, I paid £250 and was expecting to get transition lenses for this price. After one week I received a phone call requesting a further £180 for the special bifocal lenses. In order to keep the cost down I decided to forgo the transition lens. When the glasses finally arrived in December 2022 it was discovered that the bifocals put into the frame were too strong and affected my vision. On January 3 2023 I had a retest and said that as the bifocals were being changed then I would like to have the transition lenses and this was agreed to by the manageress of the Witney branch It is now January 26 2023 and I am still waiting for my glasses . Maybe I should have gone to Specsavers”

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Posted 2 years ago

Hi Ken, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Today I had a appointment at the ashton and makerfield shop where the lovely lady checked my hearing aids and gave me some advice about them she was so lovely and helpful also thanks to David who is sorting out my glasses a lovely man and not forgetting their lovely receptionist altogether a lovely shop nothing but praise for them”

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(Ashton In Makerfield) - Posted 2 years ago

Hi Barbara, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Excellent professional service lovely staff whom are really helpful in finding me the right frames And answered my questions with ease. My eye test was over and done within 20mins at the fleetwood branch Excellent optician who guided me in the right direction with plenty of advice. Highly recommend. !!”

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(Fleetwood) - Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Very competent, helpful and guided me through the test. Very thorough examination. The after care is excellent, when I was running low on batteries just before Christmas, Scrivens Reception sent out some batteries straight away, so I was not without any when I was away in Scotland visiting family. I cannot recommend Scrivens highly enough, Thank you all, especially Mrs Amanda Hume and her team in Horsham.”

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Posted 2 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service by professional staff would and have recommended the service to friends and family”

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Posted 2 years ago

Hi Ronald, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Amazing service! I highly recommend the branch Wolstanton Julie was very helpful from start to finish. The first time I have been to a opticians and felt like I was genuinely been listened too and most of all I wasn't rushed. Heather the optom was by far the best optom I have ever had the pleasure of meeting, the eye test was so comfortable and enjoyable I actually didn't stop smiling. I learnt so much about my eyes that I never knew. After the eye test Julie showed me the glasses and then talked me through the different types of coatings I could have, this was amazing as i working computers and under bright lights- Julie explained what I needed and why. I wont go anywhere else now, such a great experience that I have reccomended my work colleagues and my family. Keep up the great work and thank you again for amazing service”

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(Wolstanton) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Hi, I am writing firstly to say that the staff and management at your Loughborough store Lorraine and Theresa have always been excellent. They are efficient and caring and represent you well. Sadly , I have changed to Specsavers for my contact lens . I only use one reading lens and was paying around £17 a month with yourselves . I decided i could no longer afford this and stopped wearing it. I then wondered if i could get it cheaper anywhere else and had an appointment at Specsavers who charge me £9 a month for the same lens. I was amazed and have changed to use them. I am on my second health check with them and there has been no increase in price. I also used to have my hearing aids from the Scrivens in loughborough. But when i got to the end of the contract the only package available was one that included quite expensive batteries monthly. I don’t wear my aids all of the time, my need for batteries may well be much less than others and i buy excellent batteries on line for £10 for 60. This lasts me the year. I pay a one off fee once a year to an excellent hearing care service in Barrow . So, in short i will not be using your services in the near future. This does make me a bit sad as Lorraine and Theresa really looked after me , especially at a time when i had a major illness, they made sure I could see and hear !”

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Posted 2 years ago

Hi Tracey, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“I recently attended the New Milton branch and was seen by Ms Hannah Jeffery. After being told, for forty years, that I had zero hearing in my right ear. Hannah found that I did in fact have some hearing. She suggested that rather than having a "cross-over" hearing aid I should try an actual hearing aid in both ears. The results are nothing more than miraculous. The additional benefit of an App, which my husband has to use!, saves me having to make any adjustments. All in all a first rate professional service, thank you again.”

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(New Milton) - Posted 2 years ago

Hi Mary, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Extremely professional, thorough service! Fantastic customer service with a smile. Very impressed!”

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Posted 2 years ago

Hi Debbie, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Extremely professional, thorough service! Fantastic customer service with a smile. Very impressed!”

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Posted 2 years ago

“Very efficient, thorough and attentive. Highly professional service”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews