Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,521 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just completed the survey as requested I am happy with my hearing aids at the moment I leave the batteries in until they start to beep thank you for your help”

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Posted 9 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 9 months ago

“came in for an eye check, staff was lovely and manager was very friendly.”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Excellent efficient service would recommend the Thirsk practice”

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(Thirsk) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Thirsk!

Posted 9 months ago

“I was totally pleased by Jess, so helpful and kind and nothing was too much, I asked for a glass of water, which I got very speedily. Thank you to all the staff, very friendly and knowledgeable.”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Good no problem”

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Posted 9 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 9 months ago

“I would like to write a review on Shirley,Southampton store. I recently had my eyes tested by Jason who is the Optometrist there. He is a fantastic Optom who is patient, kind and very thorough. I then ordered my lovely glasses which was a bit of an awkward prescription. All the staff gave exceptional care and customer service. Customer service is key to me because I used to work in retail. Thank you to all at Scrivens Opticians. Best wishes Diana lawson”

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(Southampton Shirley) - Posted 9 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 9 months ago

“The staff are very friendly and helpful when i go in i wouldn't go anywhere else and always recommend them”

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Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Saw you in 2002 was fail to bo told I ve cataracts I will be sending an email to you head office as a should have been taking precautions to avoid this condition becoming worse”

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Posted 9 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 9 months ago

“Polite , professional , knowledgeable, engaging , happy , helpful.”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“From day one I received a friendly welcoming, Put at ease and everything discussed was explained clearly regarding the purpose and stages of my visits, Everything explained and easy to understand, I felt most comfortable and at ease, I later revisited with regards adjustment to my Earing aid ( a mold made for my Right Earing aid) Again well pleased with the service I received,”

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Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“The Wallasey branch has always been an amazing branch to visit , the manager Karl is always there with a lovely welcome and the staff are fab, they always give you an honest opinion on frames and you are never in a rush, I would highly recommend Scrivens Wallasey for an eye test and hearing check, keep up the good work.”

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(Wallasey) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wallasey!

Posted 9 months ago

“I have been coming to the Didcot branch for a long time. The service has always been good. The staff have been kind, welcoming, and helpful. In particular Nagini Cambampati ( hope I spelt that correctly) who has kept my sight going well over the years.”

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(Didcot) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 9 months ago

“Wow what great service, and expert treatment. From the moment I walked in to the store, I was grated with a very warm welcome, and nothing was any trouble, the staff were very helpful and knowledgeable, the optician was very thorough and understood my needs. I can't say anything negative, as my experience was pleasant, and I would highly recommend this company to anyone looking for opticians.”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“I had my eye tests at Scrivens a couple of days ago. Customer service was phenomenal. Technician & Opticians both were really professional and briefed about the procedures in advance. I highly recommend them!”

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Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Atenție la detalii,profesioniști,amabili”

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Posted 9 months ago

Thank you for the kind words!

Posted 9 months ago

“Excellent customer service throughout from booking to choosing frames. Efficient service and great prices to.”

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Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“First class service would highly recommend”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Reception staff very friendly and welcoming . A very rushed eye test . I have suffered extreme dry eye for 3 years and wanted an up to date eye test for consultant . Based on lack of patience and understanding I wouldn’t trust the prescription and would not recommend. Based on good reviews I went out of area and quite frankly a waste of my time and money .”

Helpful Report

Posted 9 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 9 months ago

“I visited the Scrivens branch in Hunslet Leeds on friday for a free hearing check. I do need hearing aids. The service there was brilliant. Everything was explained to me in detail. It was good old fashioned service, quite an unusual thing to find these days.”

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(Leeds Hunslet) - Posted 9 months ago

Thank you for the kind words! We’re so happy your visit at Leeds Hunslet went so smoothly!

Posted 9 months ago

“Very helpful”

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Posted 9 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 9 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,521 reviews