Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,548 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My eye test was an absolute pleasure The main feature being that I felt totally relaxed in a friendly and professional environment This was totally opposite to my recent experiences when accompanying my wife ( as her carer) at other large opticians in Colchester where it was like being an item on a conveyer belt. Thank you Scrivens”

Helpful Report

Posted 9 months ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 9 months ago

“Very satisfied with my hearing aid just find them a little discomfort as I were glasses but great service”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 9 months ago

“A letter was sent to my 88 year old uncle to complete a questionnaire re his hearing aids he has no computer knowledge and limited use of his mobile) he has tried to phone helpline several times with no success. Should not a letter be the more obvious choice of contacting this gentleman !”

Helpful Report

Posted 9 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 9 months ago

“Polite, friendly, thorough and answered all my questions happily, for both eyes and ears!”

Helpful Report

Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Always excellent service here. Hugely helpful and nothing is too much trouble. Highly recommended”

Helpful Report

Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly

Posted 9 months ago

“My 86 yr old mother in law used the Peterborough branch for a hearing test in April.She was told that on the follow up appointment they would talk her through how to get hearing aids via the NHS, this was not the case!!! Told that the NhHS wait time would be at least 9 months and was promptly sold all singing all dancing hearing aids that connect to Bluetooth etc ( she only ever puts her mobile on to make a phone call). at s cost of £2500. No mention of what would happen if she lost them, ie having to add to home insurance, or follow up after care packages. We cancelled the order but she received a follow up phone call saying that she should have taken someone with her and the audiologist was very upset that she had cancelled the order.!!! We felt that she was taken advantage of and sold hearing aids inappropriate for her needs. She has since got a NHS appointment mid May. 6 weeks NOT the 9 months she was scared into believing.”

Helpful Report

Posted 9 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 9 months ago

“Hanni Mohamed for Scrivens, at Wickham Surgery did a full hearing test on me, for the NHS. I would like to commend her for her service. She was very clear and patient. She did not rush me and explained everything very well. She answered all my questions thoroughly.”

Helpful Report

Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“I have just completed the survey as requested I am happy with my hearing aids at the moment I leave the batteries in until they start to beep thank you for your help”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 9 months ago

“came in for an eye check, staff was lovely and manager was very friendly.”

Helpful Report

Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Excellent efficient service would recommend the Thirsk practice”

Helpful Report

(Thirsk) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Thirsk!

Posted 9 months ago

“I was totally pleased by Jess, so helpful and kind and nothing was too much, I asked for a glass of water, which I got very speedily. Thank you to all the staff, very friendly and knowledgeable.”

Helpful Report

Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Good no problem”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 9 months ago

“I would like to write a review on Shirley,Southampton store. I recently had my eyes tested by Jason who is the Optometrist there. He is a fantastic Optom who is patient, kind and very thorough. I then ordered my lovely glasses which was a bit of an awkward prescription. All the staff gave exceptional care and customer service. Customer service is key to me because I used to work in retail. Thank you to all at Scrivens Opticians. Best wishes Diana lawson”

Helpful Report

(Southampton Shirley) - Posted 9 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 9 months ago

“The staff are very friendly and helpful when i go in i wouldn't go anywhere else and always recommend them”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Saw you in 2002 was fail to bo told I ve cataracts I will be sending an email to you head office as a should have been taking precautions to avoid this condition becoming worse”

Helpful Report

Posted 9 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 9 months ago

“Polite , professional , knowledgeable, engaging , happy , helpful.”

Helpful Report

Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“From day one I received a friendly welcoming, Put at ease and everything discussed was explained clearly regarding the purpose and stages of my visits, Everything explained and easy to understand, I felt most comfortable and at ease, I later revisited with regards adjustment to my Earing aid ( a mold made for my Right Earing aid) Again well pleased with the service I received,”

Helpful Report

Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“The Wallasey branch has always been an amazing branch to visit , the manager Karl is always there with a lovely welcome and the staff are fab, they always give you an honest opinion on frames and you are never in a rush, I would highly recommend Scrivens Wallasey for an eye test and hearing check, keep up the good work.”

Helpful Report

(Wallasey) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wallasey!

Posted 9 months ago

“I have been coming to the Didcot branch for a long time. The service has always been good. The staff have been kind, welcoming, and helpful. In particular Nagini Cambampati ( hope I spelt that correctly) who has kept my sight going well over the years.”

Helpful Report

(Didcot) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 9 months ago

“Wow what great service, and expert treatment. From the moment I walked in to the store, I was grated with a very warm welcome, and nothing was any trouble, the staff were very helpful and knowledgeable, the optician was very thorough and understood my needs. I can't say anything negative, as my experience was pleasant, and I would highly recommend this company to anyone looking for opticians.”

Helpful Report

Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,548 reviews