Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and welcoming greetings when you arrive”

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Posted 2 years ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Having myringoplasty (ear drum graft) I have been delighted with the improved hearing since getting my aids. The professionalism of the audiologist was easy to see (took a while to hear though!), but when completing the questionnaire I could find nowhere to advise that ONE aid was absolutely spot on and the other one not so. Scrivens provide excellent customer service as one of my aids stopped working and it was replaced with no fuss.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“The lady was first class and the new aids have improved my hearing.”

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Posted 2 years ago

Hi Elaine, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“The wonderful team at Scrivens saved me from disaster. Having had my specs destroyed by an idiot Labrador, I popped in and, miraculously, 2 hours later, I was presented with what looked like a brand new pair of specs. No charge! You are amazing - thank you so much”

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Posted 2 years ago

Hi Nick, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“My two appointments were very helpful. The latter one was excellent. Great care was taken by Mrs Amanda Hume and her student. My hearing aids are good. Even though the left one was a bit loose it's fine now. I'm able to adjust the volume via my BMore app. According to the area in which I'm in. In some places ie church the volume is too much and I remove them. Also I remove them when playing the piano as there is too much distortion. But generally I'm very happy with them.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“From GP referral ongoing has been a positive experience, no complaints whatsoever. Staff very professional and knowledgeable. I can call into my local store whenever I need to and always find happy helpful staff. Thank you Scrivens and staff.”

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Posted 2 years ago

Hi Wilf, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“our first visit to Scrivens Market Deeping for an eye test. My husband and I were made very welcome. All the staff very helpful and polite. If you live near Market Deeping parking very good. Highly recomend.”

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(Market Deeping) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I was a bit apprehensive about having my hearing aids but the staff were very professional .They made me very comfortable about how to put them in and how to clean them. I would recommend them to anyone.”

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Posted 2 years ago

Hi Helen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Wouldn't go near them. Had to bad experiences over the years and cost me £££. Walk past them now and go to the competition.”

Helpful Report

Posted 2 years ago

Hi Freddy, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Nobody answers phone unable to book on line if we could go to another company we would But they are nice enough when you get therr”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I recently joined Scrivens hearing aid centre at Rugeley. Louise and Stuart were absolutely outstanding in explaining everything. they frequently asked if I had any questions and were the most polite and helpful people. The products they gave me were exactly what I wanted. Well done”

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(Rugeley) - Posted 2 years ago

Hi Peter, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Well what a laugh I had fitting my contact lenses, all the ladies are brilliant, but Jeanette 'Naughty but Nice' . Personal joke lol. Very good opticians, my glasses and contact lenses where sorted out in no time, cant fault them at all. See you all soon.”

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Posted 2 years ago

Hi Dave, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I recieved a letter requesting me to phone to make an an hearing aftercare appointment, which was overdue. The due call was made and I was informed no appointments were available and I should phone again in a fortnights time. My second call was made after waiting the requested fortnight. I was then told no appointments were available , "Phone again in a fortnights time". I then asked if I could attend a different Scrivens establishment for my appointment. I was told this was possible and agreed to travel a reasonable distance. I then waited a while before being told no appointments were available and I should phone again in a fortnights time.......I gave up...........”

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Posted 2 years ago

Hi Denis, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“They say they do ear wax removal on there website, but they don’t! So why they say they do I have no idea!”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Absolutely disgusting, I had a hearing test on 16th September 2022 now 5th January 2023 and still waiting to get my hearing aids fitted I know it is NHS and not private, but I did not realise I would have to wait so long..”

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Posted 2 years ago

Hi Gillian, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Excellent service! I called because of unusual flashing in my eyes, my normal high street optician offered me an appointment in a week, Scrivens offered me an appointment that day recognising the urgency and thank goodness, as I needed specialist treatment which was arranged for the next day. Thank you Jenny, Val and for the person that took my call and recognised the emergency. Top class! Sincere thanks.”

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Posted 2 years ago

Hi Richard, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“On holiday to the area and my daughter broke her glasses. Popped in to see if they could help. Faultless service, lovely ladies, very happy.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“As always the Customer service was excellent and that is always what I have found when visiting Scrivens Opticians for eye care. So far I do not have hearing problems, so I do not need Hearing Care.”

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Posted 2 years ago

Hi Patricia, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Absolutely top service, couldn't of been more helpful. I thank you all for the great, friendly and kind service.”

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Posted 2 years ago

Hi Jenny, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“good customer service; hearing aids performing well”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews