Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,519 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff really helpful polite”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Was easy booking an appointment, the tests and advice given was professionally done although had to pay £10 extra for further additional examination, including a free hearing test although i wasn't told the result so I am hoping everything is ok. The downside was very expensive glass's. I spend over £400 the employee at the Central Milton Keynes store, was like a pushy car sales person. I wish in retrospect I just asked for a copy of my prescription and said I would think about it, as ironically there was a store nearby offering frames for £79 at least Dick Turpin had the good manners to wear a mask! Still lesson learnt. At least the employee was a tad nicer than the previous one I dealt with who made a joke about a panic attack I had at a previous visit.”

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Posted 5 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 5 months ago

“Thank you for helping me with my hearing care. As an elderly woman who lives alone I particularly appreciate the care and support your company provides.Being able to communicate with friends family and the wider world is vital for my happiness- thank you!!”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Our first experience was 2023, the staff are friendly and professional, however the actual test was not convincing. 2024 we went to give them a second chance, the staff were still friendly as per our previous visit, but the optometrist was different and was professional and explained the eye test step by step.The branch in question is 117, High street, Wolstanton, ST50EP. The reception team Julie, Harriet and Holly. Optometrist Karamveer Somal.”

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(Wolstanton) - Posted 5 months ago

Thank you for the kind words! We’re so happy your visit at Wolstanton went so smoothly!

Posted 5 months ago

“Excellent serviced very friendly staff couldn’t do enough to help me .”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Very pleasant and very helpful staff,thank you.”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“I feel everything is fine no need for changes”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Highly competent and very thorough.”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Amazing service lovely friendly people my appointment was quite complex but the staff did everything they could to sort it and make my experience a pleasant one highly recommend”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Went in for replacement specs after an accident Could not have been treated with more compassion and respect by Jeanette the manager at Market Deeping”

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(Market Deeping) - Posted 5 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 5 months ago

“Great service lovely knowledgeable staff”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“Would definitely recommend Scrivens. Very professional and very friendly.”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Me autistic son has struggled with having his eyes tested properly and has been put on 6 months recall. Today we visited to see a locum Ahmed Qasi he was fantastic and had so much patience. Truly a massive difference from his first experience of a test with the resident optom.”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“I was referred to Scriven's via the NHS. I had low expectations as my wife had also been referred to a different private audio company (no names - no pack-drill) for hearing problems, and their service was very poor. However, when I attended my appointment I came away very satisfied with the result and the service. Since then I have been pleasantly surprised by the postal delivery of button batteries (quite out of the blue) on two occasions. Now that's good service.”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Just turned up for my 09.00 eye test. Cancelled. I must be wrong the assistant said as we don't have an optician in today. I produced the email confirmation with today's date and time on and he said straight away that we got in touch with you. No you did not. Why would I have turned up. Then I got accused of being confrontational. Somebody needs to speak to this person as he is not doing Scrivens Plumstead Road Norwich any favours with his scruffy appearance and attitude. Needless to say I won't be going back.”

Helpful Report

Posted 5 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 5 months ago

“Went for an eye test in Bitterne, Not given the eye test prescription after the test. I returned and the manager took my phone number. promising to phone me. He did not do so. I phoned again and he promised to put it in the post......still waiting. Useless, so cannot get spectacles and I hate being let down......will progress a complaint to their regulators and the CQC. By law, they have to give you a written eye test result.”

Helpful Report

Posted 5 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 months ago

“Excellent service and care thank you .”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Still waiting for glasses, was told they were sent for glazing, but still waiting two months on”

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Posted 5 months ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 months ago

“went to the beeston notts have been going there for the past 20 years but this time the day after my appointment i could not see out of my right eye went back to shop and all i got was whatb sre we surpose to do about it”

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Posted 5 months ago

“Customer service is excellent. The optometrist was very patient and fully explained what was happening all through both mine and my son's eye test. She then passed us to someone to help with frames who was very honest about the designs. A very thorough process and a pleasant experience. Thank you 😊”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,519 reviews