Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,518 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service really nice caring staff a much better experience than Specsavers.”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Very freindly staff.felt really happy with their service.”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“Updated my hearing aids and work really well”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“Had an eye test this week having used Scrivens for my hearing aids. Very thorough and explained everything .All the staff very helpful and friendly.Highly recommend Bishop Auckland branch.”

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(Bishop Auckland) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bishop Auckland!

Posted 5 months ago

“Great service and friendly staff. Will definitely keep going there for eye tests etc. i like the personalised service.”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“The members of staff are always friendly and polite. For my eye test recently, I saw the optician on time & she was very clear when giving me the result of my eye test.”

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Posted 5 months ago

Thank you for the kind words!

Posted 5 months ago

“My recent eye test was fantastic. It was not rushed, I was talked through every step and what they were checking for, and although I needed glasses there was no hard sell. Scrivens Newark- a big thumbs up from me”

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(Newark) - Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“The most friendliest knowledgeable team at Hedge End There care amd service in both my optical and hearing appointments was second to none and the front of house team made sure there was a continuation of care with any questions I asked”

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(Southampton Hedge End) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hedge End!

Posted 5 months ago

“I had an appointment yesterday with Hayley, an Audiologist at Scrivens in Alfreton, Derbyshire about getting NHS hearing aids. I was very pleased with the outcome - she was professional, listened to my concerns and acted with care and consideration. Well done.”

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(Alfreton) - Posted 5 months ago

Thank you for the kind words! We’re so happy your visit at Alfreton went so smoothly!

Posted 5 months ago

“I am customer in Scrivens Feltham for long time for eyes and hearing, I love music and I bought private hearing aids some time ago as I do want to listen my music in the best way possible. I do go back to Feltham branch often to get my hearing aids adjusted as I am very specific about my music as I monition earlier. Branch manager Dipesh and team always made me feel welcome and happy to help me with quick appointment. The atmosphere in branch is always so nice and friendly and I always fell good to go for any help, eyes or hearing. Aaman is very professional and listen to my needs and always helped me in best way and pleased me very much. I love my music and them to help me to give me my youth back is the best gift. Thank you”

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(Feltham) - Posted 5 months ago

Thanks for the excellent review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 5 months ago

“I wasn't happy with the old style NHS hearing aids, staff at Sutton Coldfield store recommended the new NHS digital ones that came out this Summer and they are great, so much better, the staff at the store are so helpful, explained everything and a couple of times when I had a problem or not sure with anything I have popped back and they explain things and very patient with me, a big thank you to Sophie, she has been fantastic.”

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(Sutton Coldfield) - Posted 5 months ago

Thank you for the kind words! We’re so happy your visit at Sutton Coldfield went so smoothly!

Posted 5 months ago

“Very professional and friendly Staff. I was referred by the Optician Miss Rashid for Laser therapy at the Hospital on one of my eyes (post cataract operation blurring). Hence no glasses yet until this has been completed”

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Posted 5 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 5 months ago

“I have been attending Scrivens Ringwood for at least five years. I have always had first class service, which is why I booked my annual eye test there this morning.”

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(Ringwood) - Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Very pleased with the service during my first experience with Scrivens Alsager . Paul in particular was very helpful , knowledgeable and attentive . highly recommend Scrivens as a result of my visit .”

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(Alsager) - Posted 5 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 5 months ago

“I had my 2-year eye test checked at the Royston branch last week, which was very pleasant. The person carrying out the various tests was professional and very pleasant, explaining everything in detail. Then I went to the ophthalmologist for the vision test per se and he was very thorough, very clear and extremely professional. I was well-informed and found the whole session pleasant. Definitely recommend this branch.”

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Posted 5 months ago

Thank you for the kind words! We’re so happy your visit at Royston went so smoothly!

Posted 5 months ago

“I've been a customer with Scrivens for many years, & most recently @my appt for my eye test, i found the Staff in place @the Rushden Branch very engaging, friendly, enthusiastic & knowledgeable! It was a pleasure to be within such an uplifting environment & the branch appears to be thriving with such a warm, positive energy & great customer care! Keep up the good work, it's much appreciated by the customer!”

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(Rushden) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rushden!

Posted 5 months ago

“I arrived for my eye test. The Optician said she might need to take a call from her Solicitor. I said ok assuming that if it happened it would take 5 or 10 minutes max. We started the eye test and about 10 minutes in she received a phone call and it was her Solicitors so she left the room. I waited over 15 minutes when a colleague came and said she would not be long. I again waited but started to loose my good will over it as I had only parked for an hour. After 22 minutes still no sign of the Optician I have never experienced anything so unprofessional. I left sad and annoyed that I had wasted my time and money. I did speak the 2 ladies on reception and told them why I was leaving. I have had no contact from the branch or apology and quite honestly I have never been treated that way before. I would not recommend the Doncaster branch after my experience and I am planning on putting a review on Facebook when I get time.”

Helpful Report

Posted 5 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 months ago

“I had a hearing test at Marple Medical Centre SK6 6AB on 7th March 2024 at 1.00pm. The room in which the test took place was completely unsuitable. It was a small room off a corridor clearly used as a cupboard. It had no soundproofing, so extraneous noise from the corridor was present throughout the test and could be heard when the headphones were being worn. I am a radio drama producer by trade and used to listening to small sounds. It was impossible to distinguish corridor noise from test noise except when the headphones were being worn between test procedures. It would not be difficult to soundproof the space. In addition the test was conducted by a young person clearly recently qualified who had no 'bedside manner' whatsoever. At the end of the test she described the results and then said she was going to give me hearing aids. I refused. I would have thought the correct approach would have been to discuss the findings with Px and then offer solutions. Perhaps she gets paid on commission? Do they have targets to achieve?”

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Posted 5 months ago

“Very welcoming and attentive staff giving efficient service. What did disappointment me was not only was some of the equipment not the most up to date but also and in some way more obvious, was to POOR state of the clients chair in the consulting room. This is not acceptable as it makes one wonder what else is not being looked after properly. The whole area needs to be spotless.”

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Posted 5 months ago

Thank you for your review, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 months ago

“I had an eye test today at the Hythe branch, I could not fault the service I received from the eye test to choosing new glasses, all the staff there could not have been more helpful, was not rushed, and any questions I had were dealt with , would recommend. Thank youall.”

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(Southampton Hythe) - Posted 5 months ago

Thank you for the kind words! We’re so happy your visit at Southampton Hythe went so smoothly!

Posted 5 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,518 reviews