Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just had a wonderful experience at Scrivens in Enfield at Palace Gardens. My glasses broke and I looked around for the most “family orientated” looking shop. The two young ladies were very attentive and helpful. More importantly they were extremely polite. I wasn’t charged and they were happy to help me. A real 5 star experience ***** Thank you Chloe and Shannon 10/10 Best wishes Kevin Sommelier (Hakkasan Hanway Place)”

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(Enfield) - Posted 1 year ago

Hi Kevin, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Having used Scrivens Opticians Feltham for many years I have always found all the staff very helpful and patient, willing to make sure my glasses are correctly fitted particularly as I always have verifocal lenses. Nothing is too much trouble for them. They inspire confidence knowing that they really care. Thank you.”

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(Feltham) - Posted 1 year ago

Hi Maureen, thank you for your wonderful review!

Posted 1 year ago

“Very helpful staff in Scrivens, Colchester, Essex.”

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(Colchester) - Posted 1 year ago

Hi Christine, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Colchester.

Posted 1 year ago

“Was not satisfied with my glasses Will be going back to Specsavers much better service”

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Posted 1 year ago

Hi Tony, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“excellent service, highly recommended”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“They brought my confidence back”

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Posted 1 year ago

Hi Jeffrey, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I attended the Ashby De La Zouch branch on Market Street on 17/04/23 and on entering was spoken to with no delay. I went into the hearing test/equipment room and the female audiologist was friendly - detailed - attentive and provided me with my needs having raised questions which resulted in a speedy fitting of the free hearing aids. The visit was as near perfect as could be and was above my expectations.”

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(Ashby De La Zouch) - Posted 1 year ago

Hi Geoffery, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Had a very good hearing test at Aldridge shop very efficient everything was explained, very understanding and answered any question I asked. Absolutely delighted with test and hearing aids. Can fully recommend.”

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(Aldridge) - Posted 1 year ago

Hi Valerie, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I want to thank all of your team at 262 High Road, Leyton. To Tracey, Jo and Fouad, you are special and you really went out of your way for me in helping me with my hearing aids. It is all still a bit new for me so your support and reassurance has been so very much appreciated. What a credit and what great ambassadors you are for the Scrivens name. Bless everyone one of you.”

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(Leyton High Road) - Posted 1 year ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Leyton.

Posted 1 year ago

“I was very impressed with the professional service I received from Mr Vinay Chouchan, Hearing Audiologist at 1 Union Rd, Shirley, solihull, also all the staff were so friendly and helpful. Thank you.”

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(Shirley Union Road) - Posted 1 year ago

Hi Stella, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Excellent service for both my husband and myself recently. Staff very friendly, helpful and knowledgeable. Good choices of specs at reasonable price. Husband's eye problem received an immediate refferal by the optician, such that he has an appointment at the hospital next week. Similarly, we'll done NHS for quick response.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Both Louise and Stewart’s care and compassion towards their clients is the very best one could ever hope for so thanks to both of you for your support and patience. Best Regards Paul.”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The staff at the branches ( Corporation Street and Kings Heath) I attend are very effective and efficient in their customer service. They show a lot of caring and helpfulness when preparing for your eye test from selecting your pair of glasses, to ensuring you feel comfortable when trying and wearing them also fit perfectly on your face. Thank you staff at Corporation Street and KIngs Heath, sorry I can remember everyone's name but you all are wonderful and kind. God bless.”

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Posted 1 year ago

Hi Sharon, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I’ve been a customer for 5 years. I am so disappointed with the last situation that happened to me. I haven’t received my contact lenses for several weeks, just a small box (10 free pairs) and that’s it. They charged me as usual by direct debit, but no lenses yet. I contacted Scrivens opticians at Sheffield and I was so surprised they didn’t know I was running out of lenses. They said “we could order another 10 pairs because the big batch is still delayed for more weeks. These lenses will arrive in a week or so”. When I mentioned the fact ONLY one pair of these free lenses is left they said “Oh, but maybe you’ve got glasses”. Then I contacted Scrivens by phone and the result was the same. They just said “there’s not much we could do. The delay is due to some issues with the manufacturer”. They should’ve contacted me before to let me know what was going on and offer options/solutions. They didn’t do that and my current work (using the computer for several hours a day) is being affected. Totally unacceptable.”

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Posted 1 year ago

Hi Edgar, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“For a number of years now i have always used larger high street opticians having to go back and forth many times to deal with problems with any new glasses i have had. This time i decided to go with my local optician Scrivens in Cheadle in Staffordshire they had the time to deal with me any questions get answered helped me choose glasses that were right for me checked and measured my eyes so as when i got my new glasses they were right first time, not even a struggle getting use to them all this no rush. Treated as a customer not a number well done and thank you.”

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(Cheadle) - Posted 1 year ago

Hi John, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Enter the Grantham branch and I was immediately in an oasis of calm. I was greeted and quickly led to the testing room where Raj (Optometrist?) checked my medical history and performed all the tests I needed whilst clearly explaining (with a cutaway model of an eye) what the tests meant and how my eye responded to various events. Raj was very profesional, knowledgeable and friendly. Great selection of frames - no pressure to choose and all the prices visible! Quickly ran through the options, had eyes measured and done! Absolutely 5 star service from Raj, Simone (Branch Manager, I believe) and the lady training to be as good as the others (sorry I didn't catch your name, but if your bright red hair is a reflection of your personality then you will go far!). Looking forward to my next visit in 2025 already!”

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(Grantham) - Posted 1 year ago

Hi Steve, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“It was the first time my son had an eye test, the staff were very welcoming and professional. The optician was very good talking with my son and this put him at ease. I can’t fault the experience from start to finish. Thank you!!”

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Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“The customer service at the Upper St Giles Street Norwich was excellent. As this was my first hearing aid I was pleased at the information I received. Hannah was really helpful during test and then the fitting of my first hearing aid. Really happy with all the staff at this branch. I would recommend to any one I know who is needing this sevice. Thankyou.”

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(Norwich Upper St Giles) - Posted 1 year ago

Hi Joan, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Was sceptical as have had bad experience with opticians. But really nice people especially Gene Finn. Who was patient and kind, Thank-you.”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Everyone was lovely, they didn't try to over sell. Very professional but also very friendly, would definitely recommend”

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Posted 1 year ago

Hi Nic, thank you for your wonderful review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews