Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman who conducted my eye test was a true professional and was prepared to answer questions in full. I was also made to feel comfortable and he was kind enough to interact with my grandson aged 7. I will return to this branch in the future”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Simone and the team at Grantham take care, service and quality to the next level. Nothing is too much trouble. Things are explained clearly and there are lots of options and choices for lenses and glasses.”

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(Grantham) - Posted 1 year ago

Hi Rebecca, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Very pleasant and helpful staff sorted out my vision problems with no fuss including eye test, and subsequent need to upgrade lenses. It took about ten days for the new lenses and original frames to be returned to me.”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Thorough eye test. Very pleasant staff. Free frames for the specs I chose. Ready in one week. Centre is 10 minute walk from my house so really handy. Only criticism was that when I got there to collect specs they were closed for lunch! I thought they were open all day and the handwritten note on the door said "back at 1.50" but they were a bit late! Perhaps it was a one off thing on that day. I only had to wait about 15 mins and there's lots of other things to do nearby.”

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Posted 1 year ago

Hi Ned, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I received excellent care from the knowledgeable, friendly and attentive professional staff, who were generous with their time, good at explaining the procedures and gave helpful advice about daily eye care. Highly recommended.”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“We visited Scrivens at Sutton-in-Ashfield as my 14 year old son had unsuccessful trials for contact lenses with another optician. The dedication, help and patience displayed by the staff at Scrivens was outstanding. They succeeded when others gave up. We would recommend Scrivens to any parent with teenagers wishing to try contact lenses.”

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(Sutton In Ashfield) - Posted 1 year ago

Hi Neil, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“still waiting for an update of WHEN my glasses will be ready.”

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Posted 1 year ago

Hi Keith, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“been with Scrivens Rotherham branch for 13 years now and would not recommend it enough. helpful staff, wide range of frames and great offers. a special shout-out to Carina who knows very well how clumsy and forgetful i am with my glasses, she has always gone above and beyond to help me when i need it from fixing my glasses that i slept on to searching other branches to find the glasses i want. Keep up the great work everyone.”

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(Rotherham) - Posted 1 year ago

Hi Safa, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Staff are very friendly and helpfull, I am very Happy with my hearing aids they are very comfortable, & I don't know i have them in.”

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Posted 1 year ago

Hi Jean, thank you for your wonderful review!

Posted 1 year ago

“The staff at the Fordhouses branch of Scrivens are brilliant. Over the past few weeks they have with their skill and kindness enabled me to again live a full life. I can hear again!! I can use the phone again, hold conversations and feel so much safer when out and about as I can hear the approaching traffic. When attending a concert yesterday I could clearly hear every note of a solo piano piece. Thank you so much to all at Fordhouses.”

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(Fordhouses) - Posted 1 year ago

Hi Catherine, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Fordhouses.

Posted 1 year ago

“Always use Scrivens. Excellent team Very thorough”

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Posted 1 year ago

“Always use Scrivens. Excellent team Very thorough”

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Posted 1 year ago

Hi Bryan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very happy with the service received by Dan Craig & his very professional team at Winton! Thankyou very much, very efficient & friendly too!!”

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(Winton) - Posted 1 year ago

Hi Gail, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I walked into the Deeping shop just wanting to make an appointment, the receptionist said that they could fit me in if I could wait 10 minutes. The optician was very professional going through my medical history etc. I came out about an hour later with a new prescription and frames ordered. Outstanding service.”

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(Market Deeping) - Posted 1 year ago

Hi Catherine, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service from Claire at Trinity medical centre. I got an appointment very quickly and was given a small hearing aid which has made a massive difference to me when I’m watching to or out with friends. Thank you”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“The staff are very friendly and helpful best opticians I have been too never been anywhere else never will customer service is great at hoddesdon branch”

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(Hoddesdon) - Posted 1 year ago

Hi Andrew, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I was provided a hearing aid and advised to have some investigatory work by my GP as to why I had sudden hearing loss. The hearing aid provided was diffciult to deal with. I had the relevant investigatory work carried out. My GP referred me back to Scrivens to get the right hearding aid for my lifestyle. Apparently....Scrivens only provide one hearing aid on the NHS and I needed to get on with it! But yet their website has 6 different types and styles to suit your lifestyle. The lady was uneducated about the services, wouldnt make me an appointment and now I am left to find a hearing aid privately as she is adamant that Scriven (an NHS led Hearing specialist) cant provide! Shocking. states...https://scrivens.com/hearing-aids/types-hearing-aids/”

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Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Friendly staff who put you at ease who provided an excellent service. Very professional.”

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(Stamford) - Posted 1 year ago

Hi Janine, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I have worn glasses for over 60 years and the eye test that was given was bizzarre. It seemed that the optician had read my notes and decided what my prescription should be. He refused to listen and would not accept my answers. I am so dissatisfied that I am going for another eye test elsewhere.”

Helpful Report

Posted 1 year ago

Hi Angela, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I enjoyed a wonderful experience visiting my Corporation Street branch of Scrivens yesterday. I was seen by an extremely charming, professional and kind gentleman Omar Seedat. He was extremely helpful and certainly a tribute to his Company. Thank you kind Sir and to your welcoming staff members.”

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(Corporation Street) - Posted 1 year ago

Hi Val, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews