Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,561 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is specifically for Scrivens in Tilehurst, with a special thank you to Sonia. Mum recently moved from Bristol to Basingstoke and was sad to see that we had no Scrivins (she always used the Bedminster Branch and loved the service). Searched about and found our nearest was Tilehurst. What a wonderful team they have there! There was recently a bit of an issue with Mum's hearing aid and it needed to go for repair. Sonia offered to stay on late so I could collect Mum's hearing aid at the soonest time possible. That's going above and beyond your average customer care. Thank you Sonia and the Tilehurst team.”

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(Tilehurst) - Posted 2 years ago

Hi Cher, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I visited Tewkesbury Scrivens. The optician had excellent consultation and consultation skills. The support staff were also excellent. Very professional.”

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(Chesterfield) - Posted 2 years ago

Hi Nicholas, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tewkesbury.

Posted 2 years ago

“Very friendly staff, the optician was very good and well skilled”

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Posted 2 years ago

Hi Joelle, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I always know that when I walk into the Ringwood Scrivens I shall get good customer service. The staff are friendly, skilled and helpful. Thank you to all of them, their excellence is rare and much appreciated.”

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(Ringwood) - Posted 2 years ago

Hi Melanie, thank you for your wonderful review!

Posted 2 years ago

“I had a very thorough eye test and received a lot of helpful advice when selecting glasses. Very satisfied.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Always very professional, friendly and happy, truly a good all round customer service experience!”

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Posted 2 years ago

Hi Adriana, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Fantastic Service”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“The staff are always very helpful and friendly.I hope my new glasses are better than the last ones which had to go back!!Otherwise no complaints”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Did have a problem with new glasses went back with them and scriven were very happy to accommodate and are supplying me with a new pair! Very much appreciated!”

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Posted 2 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 2 years ago

“Couldn’t get my wife’s or my glasses correct and have changed to a new opticians”

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Posted 2 years ago

Hi Martin, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“My experience ofScrivens Leyton, was polite, respectful and highly presfesssional. The optometrist did thorough check and took her time. The whole team were wonderful.”

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Posted 2 years ago

“Very helpful caring very happy new glasses coming soon x”

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Posted 2 years ago

Hi Melanie, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Really thorough eye test (at Ripley branch) and was able to get in within 24hrs due to a worry I had about my eye health. The optometrist was very professional and paid particular attention to my worry and explained this fully to me. Very informative. All the staff within store are pleasant & professional. Nice surroundings and felt comfortable post covid in healthcare settings, mask still requested which was fine with me.”

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(Ripley) - Posted 2 years ago

Hi Carol, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripley.

Posted 2 years ago

“Professional and friendly people, well recommended”

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Posted 2 years ago

Hi Steve, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Great experience from start to finish. Easy to book appointment. Customer service was great - all staff at Alfreton branch helpful and friendly. Helped me pick out some frames and was very patient!”

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(Alfreton) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“The staff at scriven feltham branch are brilliant and provide excellent service to myself and my daughter. I would definitely recommend people to visit them and you won’t be disappointed. Great team work.”

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(Feltham) - Posted 2 years ago

Hi Zahara, thank you for the kind words! We’re so happy your visit at Feltham went so smoothly.

Posted 2 years ago

“The staff at the Bristol Fishpond's branch are excellent for service and helpfulness. You could not be looked after any better. Highly recommended.”

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(Fishponds) - Posted 2 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I was well taken care off. Everyone was lovely and helpful they could not have done any more than they did!!”

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Posted 2 years ago

Hi Grace, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Excellent care at Quinton amazing hearing aids thank you.”

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(Quinton) - Posted 2 years ago

Hi Jeanette, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent very friendly good service ill use you again thanks”

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Posted 2 years ago

Hi Kevin, thank you for your wonderful review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,561 reviews