Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent professional,and very helpful service.”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Excellent service helpful staff and very quick delivery of new glasses definitely would recommend”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly

Posted 3 years ago

“Excellent service and good range of frames at differing prices. Would highly recommend.”

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Posted 3 years ago

Hi Gillian, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“First class service by people who are very knowledgeable about the products that you promote, they were also very approachable and friendly.”

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Posted 3 years ago

Hi Robert, thank you for your wonderful review!

Posted 3 years ago

“Hedge End branch. A warm welcome, punctual friendly attention, frank and helpful advice, careful guidance through their range of products, a very happy and satisfactory experience, thank you.”

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(Southampton Hedge End) - Posted 3 years ago

Hi Tony, thank you for the kind words! We’re so happy your visit at Hedge End went so smoothly.

Posted 3 years ago

“I have not yet received my glasses from the local Newmarket branch but the attention to detail I had during my examination and the general professionalism I experienced with Scrivens makes me look forward to looking and actually seeing.”

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(Newmarket) - Posted 3 years ago

Hi Peter, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Excellent service by all .”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Very helpful and friendly staff!”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I lost my distance glasses I rushed round to my local Solihull branch (Union Road) Although the lady assistant (Parveen) was in the shop alone due to staff illness etc she was absolutely fantastic Whenever I have visited this branch I have always felt very pleased All staff are delightful but top marks must go to Janette and Parveen My hope now is that i have my new pair by Wednesday so I am able to drive Carole Preston”

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(Shirley Union Road) - Posted 3 years ago

Hi Carole, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Elaine and Jo-Anne from the Heanor branch were excellent! I’d broken my favourite pair of glasses on Saturday afternoon (without them I’d really struggle and one lense had fallen out). I rushed around to the branch to see if anyone could fix them and to my relief, Elaine and Jo-Anne said they’d do their best to see what they could do. Within an hour they called and said they’d been able to refit the lense and material keeping the lense in place. I collected them 15 mins before closing time and am over the moon (and is the reason I can see today to be able to write this review!). Thank you ladies, it’s very much appreciated.”

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(Heanor) - Posted 3 years ago

Hi Barry, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Abingdon branch excellent service, attentive staff, fair pricing, no pressure or hassle, a nice shop.”

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(Abingdon) - Posted 3 years ago

Hi, thank you for the kind words! We’re so happy your visit at Abingdon went so smoothly.

Posted 3 years ago

“I received an excellent courteous and professional service from both the opticians and hearing care departments at the Scrivens branch in Shaw Oldham. All of the staff were most helpful and nothing was too much trouble for them. I am very happy and would certainly recommend them.”

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(Shaw) - Posted 3 years ago

Hi Robert, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I recently had an eye exam at the Peterborough scrivens store.. I was completely blown away by how professional all the staff were and the exceptional service I received. All the staff were extremely helpful and nothing was to much trouble they all went above and beyond. I was so empressed with the service that even tho my vision was stable I bought some new specs and have highly recommended the store to all my family and friends. I would like to add that the product range they have within store was really nice credit to the store manager and Dispensing team for running such an efficient practice thank you so so much. I definitely will be a long permanent customer if things continue to this exceptional level.”

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Posted 3 years ago

Hi Amjad, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peterborough.

Posted 3 years ago

“My first appointment, the staff were very friendly and helpful!!”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Not got though the door, my husband and I had appointments for 9am and 9.50am.at 8.50am it started to storm with wind and buckets of rain.a woman came to the door opened it.i thought how nice,we can get out of the rain storm.But no she said go and get a coffee.i said only a few minutes before appointments.Cant let you in we don't open until 9 am.i thought how rude and thoughtless. I said to my husband, that it was rude and I won't be going in for my appointment.Now both my husband and I are disabled,I walk with rolator not that this makes a difference.i was appalled at the snappy attitude of one of your staff.im waiting in my car for my husband,he stayed and got wet.the scrivens store is stamford.my name is Elizabeth,I hope you can teach your staff some manners.i don't know her name she sped off to quickly.thank you for listening to me”

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Posted 3 years ago

Hi Elizabeth, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Second time I have used the Sutton Coldfield branch and once again the overall service from everyone I met was excellent. Friendly, professional and efficient staff happy to help with the process from testing through to collection.”

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(Sutton Coldfield) - Posted 3 years ago

Hi Howard, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“The Dr recommended I visit as I am having headaches and wanted me to have a retina check. The person I saw was thorough with his test but not very nice to me. He was concerned about getting nhs payment as I had a test a few months ago. His manner was awful and he made me feel very uncomfortable during the time I was there. The manager picked up on how upset I was when I came out of the room and was very kind and said she would speak to her head office.”

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Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“I recently attended Scrivens Market Deeping for a contact lens check and eye test. It was a brilliant experience- all staff were really friendly and helpful and made me feel very comfortable. I would highly recommend them.”

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(Market Deeping) - Posted 3 years ago

Hi June, thank you for the kind words! We’re so happy your visit at Market Deeping went so smoothly.

Posted 3 years ago

“Excellent, friendly and knowledgeable staff. Staff explained the different options regarding lenses to ensure I understood the difference to select the lens best suited for my requirements. I always feel comfortable when visiting for appointments. Thank you for an excellent service once again.”

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Posted 3 years ago

Hi Suzanne, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“EXCELLENT FRIENDLY SERVICE”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews