Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so impressed with the Company. I am 84 years old. I went to Scrivens when l was 15 years old it’s a well established company in the Bournemouth area. Recently l have had a cataract done. Long waiting list in the eye hospital. My friend paid £2,000 per eye going privately. From the time the optician referred me to having it done 5 weeks National Health. Delighted.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Good service very helpful”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 1 year ago

“excellent service,efficient backup”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“..ALL WAYS SO HELPFUL”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Really helpful friendly staff”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“I have always found the service excellent and feel relaxed on examination of my ears, for which l thank you.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Went for hearing test at Kingstanding Branch. Staff very helpful, really good service.”

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(Kingstanding) - Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Kingstanding went so smoothly!

Posted 1 year ago

“All the staff were super friendly and helpful. Thank you 😇”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 1 year ago

“Very helpful & kind , my nephew needed his glasses repaired & we received first class service to sum up, thank you Patrick! Northfield branch”

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(Northfield) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Northfield!

Posted 1 year ago

“Doctor asked me to get my eyes checked. Scrivens opticians,Altrincham managed to squeeze me in on a Sunday. Excellent service very happy with my varifocals glasses”

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(Altrincham) - Posted 1 year ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Diss branch. It was my first ever visit to Scrivens so I didn't know what to expect. The staff are so friendly. I had a hearing test and I needed hearing aids. Everything was explained to me as we went through, both during the test and the fitting of the hearing aids. The audiologist was friendly and made me feel at ease. There was a trainee audiologist there too who was also very friendly. It was overall an excellent service and I'd highly recommend them.”

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Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Diss!

Posted 1 year ago

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(Diss) - Posted 1 year ago

“I had my hearing test today at the Chesterfield branch, I found the staff friendly and Confident. Catherine/Caroline, I can't quite remember her name she was very informative and confident and caring, I felt relaxed as she explained everything in detail that throughoutmy test, I would definitely recommend her to all. Excellent service.”

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Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Chesterfield went so smoothly!

Posted 1 year ago

“Excellent service during recent hearing test and hearing aid fitting sessions. Very caring and informative service from Amanda Hume who carried out both sessions.”

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Posted 1 year ago

Thank you for your wonderful review! We look forward to assisting you again in future.

Posted 1 year ago

“Good quality and service”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“BEFORE I CAME TO SCRIVENS FOR MY HEARING CARE I HAD TO GO TO BRADFORD ROYAL INFIRMARY AUDIO DEPARTMENT FOR MAINTAINENCE OF MY HEARING AIDS AND HEARING TESTS. MOST TIME I HAD TO WAIT IN A QUEUE OF 20 TO 30 PEOPLE ON AVERAGE. BUT NOW I AM WITH SCRIVENS I CAN JUST BOOK AN APPOINTMENT AT THE NEAREST BRANCH WHICH IS A LOT EASIER FOR ME. I HAD TRIED TO GET NEW HEARING AIDS FOR 10 YEAR OR MORE THEN SCRIVENS GAVE ME A PAIR IN A MATTER OF WEEKS AFTER TESTS.SO I AM HAPPY.”

Helpful Report

Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I had a hearing test today at Haywards Heath, being told you have a hearing problem is not what I wanted to hear (literally) but all the staff are quite simply excellent. The test was very comprehensive, professional and informative. Information was delivered in a sympathetic manner which encapsulated the whole process and potential solutions. No hard sell but a quality clinical assessment and advice. As a retired NHS GP I know how difficult it can be to deliver very high quality care and I am extremely glad I booked in at Scrivens. Very well done to everybody involved and thank you from me.”

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(Haywards Heath) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Haywards Heath!

Posted 1 year ago

“I recently moved to vary focal glasses which I purchased from Bury St Edmunds branch. The staff were extremely helpful and friendly. Living 40 miles away Jan the branch manger very kindly delivered the glasses to my home as we live in the same village.”

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Posted 1 year ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to the branch, and we look forward to assisting you again in future.

Posted 1 year ago

“My 93 old father who is very vulnerable was sold inappropriate hearing aids which continually fell out and filled with wax. He returned the devices just outside the 60 day return policy and now they are refusing to refund the £3500 they took off him. The audiologist who took him for this money has left and they are using every tactic available to avoid refunding the money. Avoid at all costs”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Ethan was very informative and patient and thorough, he explained every step of the tests he was doing.”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews