Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,561 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an eye test at Horsforth this morning 29th Oct. All went well. The staff were very efficient, helpful and caring. Also left my Hearing Aid there for servicing. Very convenient”

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(Horsforth) - Posted 2 years ago

Hi Bryan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Horsforth.

Posted 2 years ago

“I had an aftercare hearing appt. today with Afnae at the Banbury branch who I found very efficient and helpful. I was not rushed and every question I had was answered. Well done Scrivens....and Afnae of course!”

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(Banbury) - Posted 2 years ago

Hi Carol, thank you for the kind words! We’re so happy your visit at Banbury went so smoothly.

Posted 2 years ago

“On 19th October 2022, I experienced very rude , authoritative and bossy attitude of all ladies at the reception. I don't know why? Those were different persons. Normally reception staff over there is good. But this was a very bad day for me over there.”

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Posted 2 years ago

Hi Fehmida, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Thank you, for your excellent hearing aid service.”

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Posted 2 years ago

Hi Jill, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Issued with hearings aids from Scrivens via GP surgery. Not happy with fit, made appointment but this was cancelled by Scrivens. Rescheduled... Scrivens cancelled again at short notice. Rescheduled by Scrivens for 1.30pm today. I attended 20minutes before appointment time. I then waited and waited, asked politely if I had been forgotten and was told no the audiologist would come to get me. Unfortunately at 2.45pm I was still waiting and could not and should not have to wait that amount of time. Will therefore go to another Hearing Centre and hope for better treatment.”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Jacqueline in your Witney, Oxon branch went over an above trying to help me & my elderly father resolve an issue. She was extremely helpful, and did everything she could to get everything sorted, even offering to assist us out of her working hours. She is a real asset to your company.”

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(Witney) - Posted 2 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Fabulous service. Used then many years now and sort myself and all our family. Nothing is ever a problem or challenge. Highly recommend.”

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Posted 2 years ago

Hi Steph, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Had new glasses from the North Walsham branch October 2021, after numerous visits over weeks they told us that neither my or my wife's glasses could be made to fit comfortably so we would have to claim on the insurance and get replacements (paying the excess). Only after escalating to head office did we manage to get an appointment with a properly trained (visiting) optician who managed to make them comfortable in one visit. We will not be going back.”

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Posted 2 years ago

Hi Neil, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“At New Milton branch Justin then Hannah made me very welcome. Hannah was very professional with my hearing test, keen to show how the ears are performing hearing -wise comparing the teat results to my last visit 3 years ago. Nothing seemed to be any trouble and all my questions answered satisfactorily. Justin went through the latest NHS hearing aids, again very professional. Both of them very caring.”

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(New Milton) - Posted 2 years ago

Hi Rob, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Milton.

Posted 2 years ago

“Felt uncomfortable in store being stared at constantly. New staff member trying on glasses in front of customers. The lady Forgot to change my address. The optician doing the eye tests was very good at putting me at ease. Stared at again constantly by the staff when looking at glasses and then the lady serving me started having a chin wag with her colleague and ignored me. Then didn't give me the correct form to go get glasses elsewhere so now I've gotta go back there. Note please delete previous review as this was somewhere else after this.”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“No smile. Didn't feel that welcome or heard. Problem with the voucher not there fault though. The thing that annoyed me is the lady said the anti glare was payable on the 2nd pair the receipt shows I paid for both on both pairs this could have been made clearer.”

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Posted 2 years ago

“Thank you, Thank you ladies you saved my life on Saturday 22nd October. The lense fell out of my bifocal glasses on Friday night and left me in somewhat of a pickle unable to read, use my phone or watch TV! In desperation I went to their shop in person, and although Not my usual optician, who by the way could not help, they mended my glasses within 15 mins without any fuss and because of this kind service they will soon be my Optician of choice. So thank you again and I will see you very soon to order a new 2nd pair of glasses. Regards.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I am very pleased with my purchase and wonderful service.The manager of your Fleetwood shop was very polite,friendly and helpful.”

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(Fleetwood) - Posted 2 years ago

Hi Alice, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Had my eyes checked at home last year and the year before so is it possible to have them done at home this year please thanking you all for a great service in store and at home pleas let me know if and what date and date you can do them please Gina Stevenson I am back in Newark and so happydident like collingham after I had my stroke and mental breakdown so moving here has helped me so much”

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Posted 2 years ago

Hi Georgina, thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“I had my hearing test done at my local GPS the gentleman was very nice and very helpful from begining to end I'm very satisfied with everything . Thank you”

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Posted 2 years ago

Hi Ann, thank you for your wonderful review!

Posted 2 years ago

“The Audiologists did not know that my aids were private-Scrivens and NOT NHS. I feel that they only tested for NHS and not the full works and did not attempt to update my current aids, only the moulds and batteries. Sorry Bakers Arms centre.”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“I had my hearing test yesterday at Mill hill branch and the audiologist told me that you have sharp hearing loss in right ear and you need to see your GP urgently. He asked me that take the report and give it to your GP. Then he suddenly decide to post that letter to GP. Today I contacted my GP and they asked me for that report. When I contact scrivens to send me report they told me that it will take 10 working days. How can it be 10 working days if its urgent. I told then to send me the email so I can pass it to my GP and make the referral to consultant. The person Mr. nathan told me that it will take 10 working days for email as well. So poor people rely on post in this electronic era. Below they asking email address for verification.”

Helpful Report

Posted 2 years ago

“Unfortunately and regretfully, Scrivdns Bakers arms, staff is very impolite, Refuse to hand over prescription after vision/sight test until get dilation test. Total black mailing. Please call me to listen full story. M iqbal 0791 220 6497 Thanks. Regards”

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Posted 2 years ago

“Was told I was paying for three months contact lens supply,in fact I was paying for five months for three months supply. Beware none of this is mentioned in the contract or orally. Because I wasn't using them daily, I asked if I could just buy on a monthly basis told it wasn't possible. Paid for the first three months supply up front and it wasn't at any time I need to pay any extra.”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Kim was very knowledgeable, very helpful and gave us excellent customer service. She explained in great detail what are options were. Would recommend to Family and friends. A credit to Brandon Town Centre. Thank you very much.”

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(Brandon) - Posted 2 years ago

Hi Charles, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,561 reviews