Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been given hearing aids that are too difficult for me to use . I have been to my local shop several times and have asked to have the original type of hearing aids . but they seem unable to cope with this . I am 87 and not very skilful now I am quite deaf and would be very grateful if i could have useable hearing aids Anne Kaye”

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Posted 1 year ago

Hi Jennifer, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Excellent service. The staff are really friendly and helpful”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Reading all the other costumers reviews im the only one not happy for my eye test. When I had my test the optician is rude and the test is too past for me. And she talk to me like a kid. I’m shocked! I mentioned to my partner about my bad experience that day, he said exactly the same description of the lady optician. My son 8 years old had an eye test same lady my partner notice as well but he ignored. She’s rude! Don’t keep the kind of staff like that you loosing your costumers.”

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Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Simon the Audiologist at Scrivens is a huge asset to the brand. Meticulous, patient, thorough and very knowledgeable -never makes patients feel rushed. Always up to date with latest technological advances and advises knowledgeably. I always feel in safe hands.”

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Posted 1 year ago

Hi Katie, thank you for your wonderful review!

Posted 1 year ago

“Visited Lutterworth branch last week, great experience, the team were friendly, professional, engaged, experienced and knowledgeable. Eye test done, efficiently and on time. Ordered some glasses, again no wait or fuss. A great customer experience… Thank You! I would certainly recommend”

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(Lutterworth) - Posted 1 year ago

Hi Martin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lutterworth.

Posted 1 year ago

“Just had my 2 year annual eye test. Was surprised that now I'm 60 I get my test for free. I arrived really early for test but luckily they had been a cancellation so was seen to straight away. The lady who served me was really polite & friendly putting me at ease. The optician was efficient & professional. Overall it was a very good experience with very nice people. I was able to order 2 new pairs of glasses at a reasonable price. Would recommend them every time.”

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Posted 1 year ago

Hi Liz, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Definitely sticking with Scrivens after my experience. They were much more thorough than other opticians, didn't rush me when doing the exam and choosing glasses. Feel much more satisfied paying for glasses I actually like and need!”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very good efficient service . Everyone friendly and helpful. There was also laughter which made the visit a most pleasant experience.”

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Posted 1 year ago

Hi William, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Corporation Street - the lady was excellent and has brilliant customer skills”

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(Corporation Street) - Posted 1 year ago

Hi Maureen, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Staff very helpful and friendly. One lady in particular. I don't know her name but she has been at Royston Specsavers for 17 years.”

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Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“brilliant service, brilliant staff, very professional, i love both of my new glasses,”

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Posted 1 year ago

Hi Frank, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Received a 5 star eye test and no problem with my spectacle prescription. Reasonable prices but unfortunately was not able to take advantage of the offer of 2nd pair half price, as one pair was reading and 2nd pair distance. Maybe Scrivens should review this policy. Iwould highly recomnend Scrivens for an eye test. It was the best one I have experienced, and sales afterwards not too pushy like other places.”

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Posted 1 year ago

Hi Carmel, thanks for the excellent review!

Posted 1 year ago

“The attention to detail, the thoroughness of the examinations, the friendliness and the excellent ability to make arrangements, shown by all the staff, was absolutely excellent, both for my wife and myself. We have no hesitation in recommending your branch here in Havant.”

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(Havant) - Posted 1 year ago

Hi Neville and Diane, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Great service during the eye test and ordering and then it falls apart been waiting since 25 sept. for my order to go through the lab and everytime you contact store same response still going through the lab your order will be with you in a weeks time”

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Posted 1 year ago

Hi John, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Have just got my new hearing aids from Scrivens at North Walsham, Norfolk. Excellent service and care from those working at the Branch. Hannah, Audiologist, has been extremely helpful and caring. Careful explanations about my hearing and the new hearing aids themselves, combined with re-assurance have made the experience really good. She has been a great example of your 'core focus' in action. I know that there may be times when I am struggling with the hearing aids but I have every confidence that Hannah and Scrivens will be there to help. THANK YOU”

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(North Walsham) - Posted 1 year ago

Hi Tim, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I had an excellent experience in Scrivens at Alfreton. I wads made to feel welcome, particularly by Ben, the store manager and also by the contact lens clinician. They couldn't do enough to help me. I would highly recommend visiting the team in Alfreton. Thank you.”

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(Alfreton) - Posted 1 year ago

Hi Ruth, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 1 year ago

“I had a NHS referral, the room where the hearing test was performed, Scrivens Bolton, was not in any way soundproofed, I complained that during the test for one ear I could not concentrate due to the banging about outside the room, I was not offered a retest of that ear. The audiologist was unfamiliar with T setting on the danalogic aids and initially said T was not available, but after 2 phone calls said it was. I however have MT as a program, not T. The processing delay on the high frequencies( my mid and low frequencies are fine) is very disconcerting and I do not think aids intelligibility at all. the background white noise is excessive. Overall very disappointed”

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Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Staff absolutely brilliant. I have been going to this Opticians for a number of years now and hopefully will never change. All members of staff are very professional and polite towards me,when I pop in to have the glasses adjusted they are always pleasant and get the job done with no fuss”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Everyone makes you feel very welcome The customer service is Fabulous. They put you at ease ,as soon as you go through the door.”

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Posted 1 year ago

Hi Maureen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Love my new hearing aids. My left one still falls out but doesn’t scream any more. Great to hear again. Thank you so much Mr Hare for your help.”

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Posted 1 year ago

Hi Janet, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews