Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,563 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't had a eye test in some years so when I found Scrivens Opticians in Liscard in the wirral I was delighted very friendly team and optician who was doing my eye test was very good and explained everything it turned out I did need new glasses I'm very happy with the service ☺️”

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Posted 3 years ago

Hi Tracy, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“An excellent experience at both my husband's and my eye test appt. Always had brilliant service here and both Optician and Reception staff were so friendly, chatty and helpful. Thank you again. Mr and Mrs Edwards, Norwich”

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Posted 3 years ago

Hi Margaret, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Seen on time. Lovely Optician. Made me feel very comfortable and gave me tips on how to prevent watery eyes.”

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Posted 3 years ago

Hi Maureen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“First visit to Scrivens and will definitely be going back. Lovely friendly and professional team who took the time to listen and help.”

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Posted 3 years ago

Hi Angie, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Friendly and patient colleagues. Answered all questions that you are worried about and made me feel at ease. Thank you 😊”

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Posted 3 years ago

Hi Sally, thank you for your wonderful review!

Posted 3 years ago

“Excellent customer service Quality choice of frames Very clean Friendly and professional staff”

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Posted 3 years ago

Hi Jessica, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Waiting for branch to ring back never do you always have to ring. Went into a branch in Wolverhampton to get new tubes assistant changed them put wrong size in then proceeded to tell me after she had thrown the original away so had to go to another branch. One of my aids started buzzing took it to the Bilston branch said they would need to send it away still waiting 3 weeks on always going to ring you back never do its always the customer that does the chasing. Suffering from headaches and earache from only having one aid can’t hear properly. Never had any problems when I had them from West Park Hospital. My advice stay well away”

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Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Chesterfield branch , manageress and staff excellent, solved a problem, that I had been left with from another optician, glasses now great, price not really at more , than I would have had to pay elsewhere , with my particular prescription, optician I saw very impressed with, could not be better, jo”

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(Chesterfield) - Posted 3 years ago

Hi Joyce, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Disgusting service. Branch say they would ring me back in 10 minutes, then never ring me back, Always waiting weeks for contacts lenses to be delivered when promised a week maximum. They always promises and nothing ever happens.”

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Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Hi I had my hearing and site test today and the lady couldn't have been lovelier when she had finished she went through everything with me. Always go to scriven. 5stars”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Very good service was provided by the team at hedge end branch”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hedge End.

Posted 3 years ago

“Excellent optician, both professional and friendly. Shop staff too showed care and customer service. (Maidenhead shop). Would have given you five stars but consider the cost of £653 excessively overpriced especially as frames relatively cheap”

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Posted 3 years ago

Hi Allan, thank you for the kind words! We’re so happy your visit at Maidenhead went so smoothly.

Posted 3 years ago

“Very pleased with all involved on the day, very professional customer service and an excellent Optician.”

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Posted 3 years ago

Hi John, thank you for your wonderful review!

Posted 3 years ago

“Brilliant staff making you feel welcome and at home! Feels like you’re treated like a human and can have a laugh rather than an in and out conveyer belt service. Cannot fault. I had a young girl named Cydney who I believe to have been training and had her manager Rachal assisting her, both lovely polite ladies who are a credit to the company. Could not have asked for a better service.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I have been with scrivens for years and never had an issue. The team at the Chesterfield branch are amazing, always friendly and happy to help. I would always recommend scrivens. (Should offer some sort of loyalty program).”

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(Chesterfield) - Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Absolutely love Scrivens, I cannot thank them all enough. Fantastic Customer Service and nothing was too much trouble to them. The Staff are friendly and inviting, thank you to all of the Staff at Rhyl. I would 100% recommend them.”

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(Rhyl) - Posted 3 years ago

Hi Judy, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Absolute joy to meet a new starter David who was very friendly and happy to help with all my queries. Didn't make me feel silly and I left fully understanding how to use my hearing aids”

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Posted 3 years ago

Hi Paul, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Good service up to follow-on service. Had aids fitted at beginning of Sept 2021 but no dates available for 4-week check up until NOVEMBER! I have paid nearly £3000 for a service which does not seem to exist. Very disappointing,”

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Posted 3 years ago

Hi Sheila, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“I have been trying to cancel my contract with scrivens as i cannot wear the hearing aids provided. I have sent emails to cusomer services and they havent even opened them.I tried at my local branch and they just keep fobbing me off. I am paying £1700 for hearing aids that have caused my hearing problems to get worse and no one at scrivens wants to help. I do not and will never recommend.”

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Posted 3 years ago

Hi Keith, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Broadstone branch, brilliant service and caring lovely people, fantastic!”

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(Broadstone) - Posted 3 years ago

Hi Sean, thank you for the kind words! We’re so happy your visit at Broadstone went so smoothly.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,563 reviews