Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to my local Shirley branch for new glasses, picked what I thought suited me. Everyone very helpful. When I went to pick them up I wasn’t sure, but took them home to get used to them. But 2 days later I knew they didn’t suit me. I went back, very worried and upset as I had spent a lot on them and hated them. I needn’t of worried, they were so understanding, they helped me pick another pair which I am very happy with. Thank you David,Raj and Sam for fantastic customer service. I would recommend you to anyone.”

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Posted 2 years ago

Hi Phyrne, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I have recently transferred to Scrivens in Sutton in Ashfield, Notts from an optician I had been going to for many years. I wish I had done it years ago! My previous opticians were chaotic and noisy, phones were constantly ringing with no-one answering them and they were always running late. Customer care seemed to be the least important aspect of their job. In Scrivens the staff have created a very professional atmosphere which whilst calm and quiet is also very friendly and polite, with the customer being at the centre of things, which made me feel I had made the right decision from day one. I cannot praise Diane, the contact lens practitioner, enough. I have been wearing contact lenses for 58 years and the eye examination she gave me was the best and most thorough I have ever had. She explained everything that she was doing and when she decided to change my lenses she explained exactly why to me. She was right and the new lenses are so much better. Nothing was too much trouble. I have no hesitation in recommending Scrivens to anyone that will listen!”

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(Sutton In Ashfield) - Posted 2 years ago

Hi Helen, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Brilliant service. Wouldn’t hesitate to recommend.”

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Posted 2 years ago

Hi Terence, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Today I went to the Hawthorn Road Kingstanding Branch for a 3 year hearing and hearing aid check ref P00069/3rd NHS Your technician was really helpful, she fully explained how my hearing was to be tested, and how results were affecting my hearing using the data collated on her laptop. We discussed the problems I had been having with my current hearing aids, and how she could improve them. The adjustments made resulted in a big improvement, I am very grateful to your Technician who's is a credit to your company.”

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(Hawthorn Road) - Posted 2 years ago

Hi James, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“11/10, top marks - Maidenhead branch - top notch team, brilliant sensible reliable service, great professional advice, smiles and a good sense of humour. Went in for an early review on my prescription reading glasses - minor change to prescription - almost immediately with new glasses the eye strain and headaches went away. This time I opted for Zeiss lens, they're brilliant and would use them again.”

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(Maidenhead) - Posted 2 years ago

Hi Loza, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Maidenhead.

Posted 2 years ago

“Being on Universal Credit in these lean times I was dreading having to buy new glasses as they can be very expensive. My eye test had been free but I was unsure if I was entitled to discounted specs. Rather than price-gouge like most businesses these days, the ladies at Scrivens Havant were quick to point out that a voucher entitled me to free frames and lenses and I would only have to pay for any coatings. They were friendly, customer-focussed and contacted me as promised when my glasses were ready. Great service.”

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(Havant) - Posted 2 years ago

Hi Alex, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I've been coming to Scrivens for 30 years now, and stay with them because of the very friendly and extremely professional staff team in Market Deeping. Service is excellent, appointments are prompt, and ongoing care always spot on. A very big thank you.”

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(Market Deeping) - Posted 2 years ago

Hi Linda, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Poor service, didn’t answer phone had to pester to get refund as they didn’t do what I asked for”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

Hi Carol, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I visited the Barnsley branch a couple of times recently. Very pleased with the service I received. Very helpful and knowledgeable staff with the bonus of no pushy upselling. Would highly recommended them”

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(Barnsley) - Posted 2 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I'm really happy Scrivens opticians. They are very polite and cheerily ful too always they help you choose your glasses too. It's the best opticians I've ever had.”

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Posted 2 years ago

Hi Dawn, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Professional very friendly Made welcome no matter how busy 🙂”

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Posted 2 years ago

Hi Steve, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Very happy with my recent experience at Penistone store. Rachael has cared for my eyes for many years now always first class. Serena very professional, friendly and extremely helpful. Thanks to all,”

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(Penistone) - Posted 2 years ago

Hi Christine, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Have use this branch before and always had the most professional service..with a professional and attentive staff. I could not see any reason to change suppliers.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Been going there for years. Before it was Scrivens. Always very professional and helpful. Reception staff always friendly and welcoming. Years ago when I lost my specs on holiday (they’re at the bottom of a Canadian lake somewhere!) they were extremely helpful with proof of purchase etc.”

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Posted 2 years ago

Hi Janet, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very good service and straightforward and i would recomend scrivens to my friends.”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I've been coming since 1975 and brought my son who required glasses from being 2. I've always had amazing service and a thorough examination and the staff are so friendly and knowledgeable. Wouldn't go anywhere else”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent and thorough eye examination.”

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Posted 2 years ago

Hi Eileen, thank you for your wonderful review!

Posted 2 years ago

“I had a very professional and enjoyable experience. Nothing was too much trouble.”

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Posted 2 years ago

Hi Lynn, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Great service and a very patient assistant. Helpful and friendly advice and she was professional and efficient in the dispensing of the prescription. Also bought some sunglasses, so that was a bonus too.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews