Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,638 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing is ever a problem with the excellent team in Bury St Edmunds. We have as a family gone to Scrivens for approximately 30 years and never had anything short of excellent service. I spent 15 years running a multiple retail business and know the importance of the staff at the coalface Scrivens have a top team.”

Helpful Report

(Bury St Edmunds) - Posted 3 months ago

Thank you for your wonderful review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 3 months ago

“Excellent professional service by at this branch been to this opticians for the last few years , seen by the same Optometrist Sadia Dar-Ahmed loverly professional person.”

Helpful Report

Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 months ago

“Very friendly and helpful service yet still keeping a professional service would recommend to friends and family”

Helpful Report

Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Excellent customer care and service as always.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Easy to book an appointment online. Staff were so friendly and helpful. Optician did a fantastic job during my eyesight test. Got an audio test as well. Very happy with the service and support.”

Helpful Report

Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Thank you to John and the team for your excellent customer service as always. Veronica the optician was very friendly and knowledgeable and explained everything perfectly. Always a great experience in the Radcliffe branch. I would highly recommend.”

Helpful Report

(Radcliffe) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Radcliffe!

Posted 3 months ago

“I was so pleased with the service I received at Scrivens. They were extremely helpful and kind and I came away feeling that they really understood my issue. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“It was a pleasant experience”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a nice review!

Posted 3 months ago

“This company is a disgrace. Not dementia friendly. They have left my grandad with 0 hearing aids for over 3 weeks pending (despite reading other reviews where they replace hearing aids immediately… including spares) and refuse to discuss/ make appointments with family members… even though they have met my grandad so can clearly understand how hard it his for him to do these things himself. He cannot drive, he finds it hard to understand things… and He CANNOT HEAR. Their customer service team are rude. I would avoid if you are looking for somewhere that is capable of respect for the dementia community. On another note… my grandad is now ill and cannot understand/answer doctors questions because he cannot hear… luckily the drs don’t have a problem talking with a patients family.”

Helpful Report

Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 months ago

“Nothing is too much trouble and would recommend to friends and family.”

Helpful Report

Posted 3 months ago

Thank you for the kind words!

Posted 3 months ago

“Hello people reading this review, if you need your eyes tested and live in Didcot or near you won't go wrong visiting Scrivens. It's a good clean shop and everyone there is very friendly and helpful. I rarely do reviews but 'seeing' as it was an enjoyable experience (funnily enough, having my eyes tested for the first time) they deserve a 5*”

Helpful Report

Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Didcot!

Posted 3 months ago

“The help and service I get from my local Gosport branch is excellent, nothing is to much trouble for them. I am thrilled with my new glasses”

Helpful Report

(Gosport) - Posted 3 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 3 months ago

“I would really like to thank all the staff at scrivens for everything they have done for me .helping me to get new glasses and getting my hearing aids it's like a different world being able to see clearer and to hear people and things around me .I would recommend scriven to anyone .on my behalf and my partner James crosses behalf thank you all”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 3 months ago

“Excellent service in every respect.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 months ago

“Great service even though they were moving to new premises on the same day. Lisa had everything under control as usual. A great place for audio and visual needs.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Staff very friendly and helpful Explained everything about my present eye condition and precautions to protect my eyes against AMD Very pleased.”

Helpful Report

Posted 3 months ago

Thank you for the kind words!

Posted 3 months ago

“Friendly and helpful staff, comprehensive testing available, prices very reasonable. What's not to like”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Wonderful fist class service at Scrivens in Kentish Town.”

Helpful Report

(Kentish Town) - Posted 3 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 months ago

“I have been a Scrivens customer for many years now. I have always found them helpful and efficient. Recently I had a problem with my current pair of specs and I dropped into the Ripon branch where the problem was assessed and corrected there and then. I have always found the staff helpful and cheerful.”

Helpful Report

(Ripon) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripon!

Posted 3 months ago

“A friendly reception and good communication skills to obtain the best results to give good service all round. Highly recommended.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,638 reviews