Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,553 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning,I visited Scrivens on south coast road peacehaven,with a small hearing id problem,once again,i dealbt with impeccable service,from the outstanding knowledge of the staff there,absolutely Amazing help from the staff instore,im overwhelmed with the help ive recieved”

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(Peacehaven) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven!

Posted 9 months ago

“I chose to try this Opticians as an alternative to being part of a rushed conveyor belt process which seems to be the norm nowadays. I was not disappointed. It was a very peaceful and unhurried experience. The Optician took time to listen, explain and reassure, without any pressure to move on quickly to choosing frames - which at that time I did not want. Certainly my best experience yet from a Newmarket optician and staff, so I would recommend them.”

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(Newmarket) - Posted 9 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 9 months ago

“Excellent choice of glasses and helpful friendly staff for good advise....”

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Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Friendly,helpful staff,very professional.My glasses were meant to take 10 days but came within 3 days.perfect for me as i needed them for my job.very happy with the whole service i recieved”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Excellent Customer Service! Abhin & Frances made the Experience very comfortable for me👍😊”

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Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Unlike the friendly and very professional staff at Scrivens, Central Milton Keynes in January 2022, the staff I saw on 8th April 2024 were professional but indifferent. No clear explanation of the results of my eye test was provided and I saw no point in asking. I had declined the hearing test by choice at the start of my appointment as my hearing is fine. In the event, I was glad I took that decision as I was happy to leave as soon as possible after the eye test. Disappointing experience.”

Helpful Report

Posted 9 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 9 months ago

“Always amazing, friendly and knowledgeable service. I would thoroughly recommend Scrivens Bury St Edmunds.”

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(Bury St Edmunds) - Posted 9 months ago

Thank you for the kind words! We’re so happy your visit at Bury St Edmunds went so smoothly!

Posted 9 months ago

“Found everyone very helpful and friendly giving good advice on what I needed the service was excellent”

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Posted 9 months ago

Thank you for your wonderful review! We look forward to assisting you again in future!

Posted 9 months ago

“Excellent service nothing to much trouble”

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Posted 9 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 9 months ago

“Very bad service had received my eyes hurting very bad as optician will not tell me what's wrong and doctor send me eye hospital nhs for no reason that don't need it don't argue with .”

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Posted 9 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 9 months ago

“Excellent eye test, a very thorough examination and everything was explained to me, I felt that nothing was too much trouble. The two receptionists, were extremely helpful, caring and I felt confident in choosing new frames.”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Having previously used both Boots and Specsavers I have to recommend Scrivens in Wolstanton. I have no real issues with the other two mentioned. However the time taken for the test and the very thorough explanations and advise was a big step up. Only just ordered my glasses so this is a review of the eye test and selection process which I happily give 100%. This will be my opticians going forward.”

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Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Always friendly it's a nice little opticans”

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Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Absolutely brilliant service. Well recommended. Mildenhall branch.”

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(Mildenhall) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mildenhall!

Posted 9 months ago

“Brilliant service, very efficient and professional. Will be returning to this branch again for sure.”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“The customer service received by both Laura and Hayley is excellent. They helped me choose a pair of glasses that suited me perfectly.”

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Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Lauren and her OA colleague at the branch in Hoddesdon, Herts, have been superb, from the moment I walked into the branch to browse for new glasses until I collected them this morning. Both were very friendly, professional and extremely helpful. Ami, the optometrist listened carefully to my concerns and offered practical advice throughout the eye examination. I cannot fault the team at Scrivens at all and they are a far cry from their major competitors on the same high street. The final cost of my glasses may be a little more expensive, but it has been well worth paying just a few extra pounds to receive a brilliant customer service.”

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(Hoddesdon) - Posted 10 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 10 months ago

“Can't book an appointment on your website”

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Posted 10 months ago

“First visit overall vey satisfied, positive customer experience. Eye test detailed & informative professional care and welcoming, reassuring polite manner by the optician. Support staff also very professional helpful and clearly knowledgeable in selection / fitting of products. Actually looking forward to receiving my glasses. Slightly more expensive than others. However if the product fully meets needs and expectations. Will be a satisfied new customer.”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“Kind, caring , professional, fun.”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,553 reviews