Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,561 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are unable to speak to anyone about faulty hearing aid 6 weeks we have been waiting!!!”

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Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“Catherine Rackstraw, Jane and Stephanie at The Beeston, Nottingham Branch, one word, amazing! Thank You! Lorraine”

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(Notts Beeston) - Posted 2 years ago

Hi Lorraine, thank you for your wonderful review!

Posted 2 years ago

“Excellent eye test very thorough ,friendly helpful staff .”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“The staff could not have been more helpful. Wonderful support for my every need, above and beyond. Thank you Newark.”

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(Newark) - Posted 2 years ago

Hi Laura-Jo, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Visiting Scrivens is always a positive experience. The reception team are welcoming and customer service is second to none. I have also found the opticians to be extremely thorough and I feel confident that I am well advised and looked after.”

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Posted 2 years ago

Hi Stephen, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“The best staff Well-done 👦”

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Posted 2 years ago

Hi Maria, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Amazing customer service at my local Scrivens, from the lady optician to the gentleman who helped me choose the best frames for me.they are very caring and helpful.”

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Posted 2 years ago

Hi Terry, thank you for your wonderful review!

Posted 2 years ago

“Always welcoming and made to feel at ease. Knowledgable staff who all take the time to explain findings. Wouldn’t go anywhere else.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“My mother had an appointment with the Audiologist at your Willenhall Branch the other day, and we was pleasantly surprised to see the staff in their Majestic costumes for the Jubilee celebrations. It was a wonderful, warm and welcoming experience and we was seen to very promptly and efficiently. Kirn was very outstanding and retuned my mothers hearing aids so they are comfortable for her and The young man Matt helped us with her wheelchair up and down the ramp on route to the room for her appointment. I couldn’t fault the staff or service we both received. Thank you.”

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(Willenhall) - Posted 2 years ago

Hi Maura, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Hello, I recently purchased a set of hearing aids from Scrivens in Rhyl. I was so impressed with the service and the professionalism of the gentleman audiologist.Sorry, I forgot his name.I have been wearing hearing aids for about fifteen years and never have I been so pleased.The gentleman could not do enough for me.It was a Eureka moment, when he popped in my new aids.It was like night and day from my other aids.The service was amazing. Scrivens is now my choice for hearing aids.”

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(Rhyl) - Posted 2 years ago

Hi Rick, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“friendly proffessional and on time”

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Posted 2 years ago

Hi Sally, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“really friendly staff and a really thorough eye test. great advice and much more than you would get with a chain optician.”

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Posted 2 years ago

Hi Michelle, thank you for your wonderful review!

Posted 2 years ago

“The usual serviced from Penzance branch - Friendly, efficient, always 10 out of 10.”

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(Penzance) - Posted 2 years ago

Hi Owen, thank you for the kind words! We’re so happy your visit at Penzance went so smoothly.

Posted 2 years ago

“Prompt and friendly service by well informed and emotionally intelligent staff. Excellent range of products and clear explanation of the most appropriate frames and types of lenses. Efficient and professional.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“The service was efficient, professional and friendly. The eye examination seemed thorough and informative. I would highly recommend”

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Posted 2 years ago

Hi Aidan, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Very friendly and helpful staff”

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Posted 2 years ago

Hi Michael, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Staff were approachable, helpful and professional. Atmosphere of the shop was very relaxed. Would strongly recommend here for a test!”

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Posted 2 years ago

Hi Alex, thank you for your wonderful review!

Posted 2 years ago

“Excellent service far better than Specsavers .Quality time here as well. Plus Monica is Star”

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Posted 2 years ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I attended my appointment after coming of a night shift. Usually when I have my diabetic eye screaning I also have a regular eye test to check my current eye prescription. Unfortunately this was not offered despite asking several times, I was informed I would have to come back. I work for the NHS and fitting in health appointments can be difficult sometimes. In the meantime while waiting for the eye drops to take affect a lovely lady offered me an hearing test (I didn't hear her at first) lol, seriously! Fantastic service and all was well with my hearing. Now, going back to complete the diabetic eye screaning, I asked the lady again why I couldn't have had an eye test on the same day she said "you carn't now you've had the eye drops"! I give a five star for mainly the hearing service I received.”

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Posted 2 years ago

Hi Sandra, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Service was great, however not a great choice of frames and the lenses are very expensive. I ended up with frames I don’t really like”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,561 reviews