Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited your Widnes store this week and was seen to by Vanessa Jones. I was seen to on time by Vanessa and cannot praise her enough. She was helpful, knowledgeable and had a really good manner which I was grateful for as this was my first hearing test. She carefully went through the pre test questionnaire followed by the test itself. Then went through the types of hearing aides fitting and after care. My husband was with me and he has NHS hearing aides and she had quick look at them explaining how perhaps she could improve quality with a private set. he said he was impressed and would probably make an appointment. All in all I would describe her as a valuable asset to your business with they way I was dealt with and her business acumen seeing an opportunity with my husbands hearing. Well done indeed”

Helpful Report

(Widnes) - Posted 1 year ago

Hi Margaret, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I attended the Willenhall branch of Scrivens for a routine check up of my hearing aids. I was met by Sophie who was courteous, put myself and my wife at ease and we were so impressed by her knowledge and help that we both came out of her office "singing" her praises of an excellent service. This young lady was the best advisor we have ever met and cannot praise her enough. Hopefully you will pass on our comments to Sophie?”

Helpful Report

(Willenhall) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Willenhall.

Posted 1 year ago

“I found the gentleman was helpful and took the time to explain everything to me”

Helpful Report

Posted 1 year ago

Hi Joseph, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“The members and doctors are excellent here . Apprecaite 👏👏”

Helpful Report

Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent service very experienced opticians lovely welcoming staff. Thank you”

Helpful Report

Posted 1 year ago

Hi Anne, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“My wife and myself have been customers of your Wallasey Branch for a number of years now and have nothing but praise and good words to say about the staff at that branch each and every one.from manager down. My complaint and critisism lies up the command chain when dealing with repairs out of bramch and warranty dealings. Your consideration and dealing with my issues from day one on problems with very expensive hearing aids for both myself in particular and lately my wifes hearing aids has been far below the standard and service anyone would accept. From day one of purchase my HAs have not been suitable or worked as I had hoped. They have broken in the same place twice, unkown as to why, sending off for repair takes forever to complete and get returned. During the whole period of problems the warranty expired and I am now told that the costs must be paid for by me to solve the problems❓ The same has happened to my wife, one aid is broken and has gone for repair. Now we are told warranty has expired and costs will be around £190 for the repair. This despite being informed the warranty was still valid by the audiologist. Who again has been really helpful. Having spent several £ thousands. Trying to get hearing aids as needed and basically having more issues than not having hearing aids in, is utterly unacceptable. Your customer service leaves lots to question I am sorry to say. How do unsuitable hearing aids from day one run out of warranty if they have not had a remedy found to cure the issues. That us similar to buying a Rolls Royce and for years having problems then being informed your warranty had expired please pay for any other repairs or solutions!!! Also how does one department infom that a warranty is still valid and head office refuse to do the repair as warranty is not valid❓ At the moment my wife has use of one hearing aid which now fails to hold a charge longer than a few hours. The other is still away refusing to be repaired unless paid for!! I do not wear either of my aids as they are not acceptablble for use for me and after what they cost I refuse to be charged again over warranty issues. I am really disappointed writing this review as sadly it is not a local branch issue but purely down to head office/customer care issues.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Scrivens in Stamford PE9, have been brilliant. They are very supportive and welcoming and go the extra mile in ensuring their customers receive the very best of care and attention. They replaced my wires when the aids fell on the floor from the coffee table. I normally take them out in my bedroom and pop them in their cushioned covers, however this was an exception, whilst vacuuming. Much later, I found that the dog had chewed one. The other had disappeared, (possibly up the vacuum hose). I was happy to pay for replacements as it was my own fault, however they very kindly replaced them asap, even though I had only them for a very short time. Thankfully, the aids themselves were fine! Therefore, as a result of their excellence, I hope to obtaini my glasses from there, too. Thank you everyone; you are all great x Kind regards - Anne”

Helpful Report

(Stamford) - Posted 1 year ago

Hi Anne, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I visited Rotherham branch for me and my little boy to have an eye test, after a bad experience at another opticians, all the staff was friendly the optician Robert that gave us our eye tests talked us through everything they was doing which made my son feel at ease, carina who did my glasses for me was very helpful, talked through all my options and was very thorough”

Helpful Report

(Rotherham) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rotherham.

Posted 1 year ago

“I use your Havant branch, the staff there are very kind and professional, and they supplied me with a NHS hearing aid and batteries; and certainly go the extra mile. Other firms, simply wanted to charge me nearly £7000 and were not as thorough as Scrivens; I can certainly recommend them.”

Helpful Report

(Havant) - Posted 1 year ago

Hi Roger, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“cannot cancel eyetest on line”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“The ladies Michelle Kim and the gentleman from bury st Edmund’s was most efficient made me feel welcome Did a fab job. Great customer service skills Many thanks to all Georgina Keep up your fantastic work.”

Helpful Report

(Bury St Edmunds) - Posted 1 year ago

Hi Georgina, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Recent visit to market Deeping branch, my specs had broken, sight test available that day and new specs were ordered, they only took6/7 working days, very quick for transition varifocals. Can't complain about staff or service, my only criticism the staff member who dispensed and fitted specs at collection, could have interacted with me more, the branch wasn't busy either of my visits so no reason to rush me through the process, maybe being retired staff member I expected too much.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service at the Gosport Branch. Lovely people who put me at ease as soon as I walked in. Very professional…”

Helpful Report

(Gosport) - Posted 1 year ago

Hi Mike, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Always happy to help with any issues with my hearing aid & my new glasses that ive not long had as the lenses had to be re placed. This was no trouble for the team at Bedminster Bristol. All staff members are absolutely welcoming & wonderful,I can't praise them enough.”

Helpful Report

(Bedminster) - Posted 1 year ago

Hi Jacqueline, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bedminster.

Posted 1 year ago

“Well what a great bunch of people in the feltham branch, from Dipesh the manager to Lea the assistant very attentive and 5 star service wouldnt go anywhere else. And the quality of the glasses is really good.”

Helpful Report

(Feltham) - Posted 1 year ago

Hi Judy, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very happy about service I've had no reason for after care at the moment.”

Helpful Report

Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“You were on a list of referrals from my doctor as I was not happy with my existing aids. You immediately advised me that my aids were faulty and fitted n ones.Excellent service.”

Helpful Report

Posted 1 year ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Very good and efficient service b”

Helpful Report

Posted 1 year ago

Hi Barry, thank you for your wonderful review!

Posted 1 year ago

“Customer service great, all staff professional, friendly and helpful. It was my first eye test at your opticians which my daughter recommended. They made me feel really welcome. Thank you.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“My annual sight test you recommended last year came around. You gave me good notice when to book and there were available dates and times. I arrived on time and was immediately seen, had the preliminary test then straight into the Optometrist. Not only was the test done efficiently but we had a good conversation on eye care that reassured me. Thank you!”

Helpful Report

Posted 1 year ago

Hi Adrian, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews