Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Excellent”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“All the way they should be...excellent,friendly,smiling service focused on customer's needs, latest technology equipment, reasonable prices, clean environment. I would, definitely, recommend Scrivens Opticians.”

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Posted 1 year ago

Hi Katerina, thank you for your wonderful review!

Posted 1 year ago

“Excellent service would recommend them. Good prices and they aren’t pushy. Very helpful”

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Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I am always completely satisfied after my appointments at Scrivens Opticians Leominster. All the staff are friendly and knowledgeable. As a disabled patient I find they go out of their way to make sure my accessibility is made easy and comfortable. The actual eye rest was very thorough and the optician explained any concerns. I would recommend Scrivens to others.”

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(Leominster) - Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I found experience excellent. Friendly ,knowlegable customer service .no pressure ,no hard sell. Very happy with the team in Norwich.”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Dr Shilpa.V is an amazing ophthalmologist, attention to deal checkup, so friendly and gives a honest opinion whether glasses needed or not. Not like every other eye clinic that made you buy a pair of glasses for sure. Really appreciate the staff at Feltham branch as well. A+ recommendation from my side 👍”

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(Feltham) - Posted 1 year ago

Hi Moeza, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Brilliant team in Sutton in Ashfield”

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(Sutton In Ashfield) - Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Friendly & knowledgeable staff; would definitely recommend.”

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Posted 1 year ago

Hi Sue, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“A screw fell out out my pair of glasses. Specsavers refused to replace the srcew after finding out I had not bought the glasses from them. I took them next door to Scrivens, there were no questions asked and the glasses were cleaned and repaired for free 10 mins later! Thank you so much for your excellent customer service”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Rushden branch is friendly and professional, always a good service.”

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(Rushden) - Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Great service from the Ashton-In-Makerfield branch the time taken in getting my glasses right was great”

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(Ashton In Makerfield) - Posted 1 year ago

Hi Carl, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I got an appointment quickly and easily. The staff were exceptionally friendly, reassuring and helpful. I was given excellent advice and the everything cost considerably less than I was expecting!”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Reasonably satisfied overall with service and hearing aids. However the tube entering the ear canal is quite rigid and I find myself continuously pushing it in to my ear as it feels as if its coming out. My main gripe is that the batteries only last 9/10 days so I must always make sure to carry spare. Previous aids, using same type of battery would last up to 16 days.”

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Posted 1 year ago

Hi Kevin, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Really pleased the way everything went very friendly staff too would definately recommend scrivens to my family no overcrowded in sitting area well organized”

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Posted 1 year ago

Hi Sonia, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Scrivens has given me excellent NHS hearing aid care, also their after care supplies me with free batteries by post. Thank you.”

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Posted 1 year ago

Hi Jill, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Scrivens Ringwood is totally uninterested in new clients: had my booking cancelled on the day due to optometrist and when I went a second time for my rebooking, I was 4 minutes late, I was left to wait standing for another 5 while front office was taking her sweet time chatting to a lovely old lady about a third party wedding, and then I was informed that I exceeded the 10-minute late policy so I have to leave and come back another time. Unfair and arrogant speech, I will certainly not try with them for a third time for a basic eye test, plenty optometrists out there who give due respect to customers.”

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Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Just had hearing test.27/09 Gentleman and lady in front office very welcoming and friendly. Hannah . who carried out the testing, very professional .warm and caring . Wonderful service”

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Posted 1 year ago

Hi Norman, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Scrivens Ely Hearing department gave me better service than I've had at any other Hearing Care Centre. The Audiologist, Nish, is excellent. She carried out the hearing test and re-tuned my hearing aids, making a big improvement. Nish was very personable and knowledgeable, she explained everything clearly to me. The other members of staff were pleasant and friendly. Thoroughly recommended!”

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(Ely) - Posted 1 year ago

Hi Martin, thank you for your wonderful review!

Posted 1 year ago

“Excellent service again from the staff at Harwich. They are always friendly, polite and helpful. Very impressed with my optometrist today - he explained exactly what he was doing at each stage and why he was doing it and explained the diagnosis at the end. Brilliant service from all concerned!”

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(Harwich) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Harwich.

Posted 1 year ago

“Very efficient and friendly.”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews