Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,563 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Been here for my eye test, staff were friendly and customer service was brilliant 10/10”

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Posted 3 years ago

Hi Babu, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“It was my first time at scrivens opticians sheldon Birmingham I highly recommend brilliant service very kind staff very clean and was checked very professionally step-by-step definitely going back there.”

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(Sheldon) - Posted 3 years ago

Hi Shanaz, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Excellent friendly and competent service from Halima, optician at Alsager branch. She has great communication skills and is efficient and knowledgable. Highly recommend.”

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(Alsager) - Posted 3 years ago

Hi, thank you for the kind words! We’re so happy your visit at Alsager went so smoothly.

Posted 3 years ago

“Thank you to Simon the Branch Manager, Kerry the Optician and the Team at Ringwood Branch following my recent visit to the Store. They were all so professional and very attentive during my appointment. A real credit to Scrivens.”

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(Ringwood) - Posted 3 years ago

Hi Jeanette, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ringwood.

Posted 3 years ago

“The service I received was carried out in a very efficient manner, I have no complaints at all.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I get my hearing aids and glasses from Scrivens in Broadstone Dorset. The staff are excellent. Friendly professional service, nothing is to much trouble for them.”

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(Broadstone) - Posted 3 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Good friendly service. Staff really show that they care.”

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Posted 3 years ago

Hi Tracy, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Once again myself and my family received outstanding service from your Tewkesbury Scrovens store this year. They always seem to go above and beyond for their customers. They have a very good reputation in the town and I recommend all my neighbours, work colleagues and family members to visit them. Not the cheapest but by far the best service in Tewkesbury!”

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(Tewkesbury) - Posted 3 years ago

Hi David, thank you for the kind words! We’re so happy your visit at Tewkesbury went so smoothly.

Posted 3 years ago

“My experience of the Customer service in the Wimborne branch from all the staff was excellent. I did buy 2 pairs of glasses but didn't feel pressurised into buying, which was really refreshing. There is nothing worse than feeling obliged to buy just because you've stepped through the door. Thank you to all the staff for their help and advice.”

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(Wimborne) - Posted 3 years ago

Hi Linda, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wimborne.

Posted 3 years ago

“Good service and great people”

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Posted 3 years ago

Hi Sajjad, thank you for your wonderful review!

Posted 3 years ago

“Its a shame that the nhs have to rely on such a company I’ve had a terrible experience only interested in giving out hearing aids one I got are worse than what I had”

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Posted 3 years ago

Hi Billy, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Southampton Shop staff were really friendly. They were happy to explain the process and answer my questions on eye issues, without being patronising!”

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Posted 3 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I came for an eye test after bringing my daughter and being so pleased with how attentive and thorough the staff were. I have tried all the other other opticians but found that Scrivens stood out from the rest. Unfortunately, as soon as I sat in the chair, I was told that if my eyes have not deteriorated or if my lens prescription remains the same, then I would be charged a fee of £30! I felt incredibly uncomfortable and cheated. If I would have known this prior to my appointment, then I would never have booked in the first place. I left the examination room immediately! I feel embarrassed and disappointed with my experience. Bad communication”

Helpful Report

Posted 3 years ago

Hi Lisa, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Better late than never, it was just after the first lockdown that I attended my branch in Chesterfield for new glasses.It was during this process that I found a small cyst on my eyelid which caused concern has I’d previously had one that had been an aggressive cancer and because of COVID was worried about having access quickly to see a consultant at the hospital. This is when the staff of scrivens went into overdrive. Amreen the ophthalmologist rang the hospital and arranged for an appointment the following afternoon also Diane and Tracy were excellent and very kind and professional in trying to allay my fears. I can’t thank them enough for what they did. Thankfully after treatment I got the news that this was not cancer again. If gold medals were awarded for excellent service then the Chesterfield branch should be awarded them tenfold. Hope this gets seen by head office as this team should recognised for their work. Thanks very much once again. I certainly recommend anyone to come to you.”

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(Chesterfield) - Posted 3 years ago

Hi Chris, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Unbelievable service and person…revives faith in human nature…many thanks…Altrincham changing so much glad real people still out there…💕”

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(Altrincham) - Posted 3 years ago

Hi Gary, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Had a yearly diabetes screening organised by Kelly at Bilston. Had a thorough examination and discussion with the optician. They both recommended cataract surgery and contacted the NHS on my behalf. It was quickly organised and within a few weeks I felt like a new man with much improved vision. I cannot praise the team at this store highly enough and thank them from the bottom of my heart.”

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(Bilston) - Posted 3 years ago

Hi Gary, thank you for the kind words! We’re so happy your visit at Bilston went so smoothly.

Posted 3 years ago

“Amazing staff”

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Posted 3 years ago

Hi Rudina, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Went in to buy glasses today, I was so impressed with the service from Paige in Kings Heath. She was so professional and polite. The whole experience was delightful.”

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(Kings Heath) - Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“if i could give no stars i would, this company only wants your money, i had an eyesight test and was provided with glasses two weeks later i had to return ( the glasses seemed blurred) after another eyesight test a new prescription was issued which cost even more money, again after a week these seemed blurred as well. could not be bothered to return but went to the eye hospital instead and was informed that i needed cataract operations and was told that my optician would have clearly seen this, but instead went for the money option (not cheap).”

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Posted 3 years ago

Hi Phill, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Can't recommend the Fakenham branch highly enough. Attentive, pleasant, friendly and efficient. Henry, Rose and Hollie all do their best for you. A credit to the company.”

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(Fakenham) - Posted 3 years ago

Hi Chris, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,563 reviews