Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a pleasure to visit Scrivens in Westbourne,Linda and the team are very helpful.”

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Posted 2 years ago

Hi Neil, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I was seen on time and the eye testing was very efficient.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“My first experience of an eye test, with additional free hearing test was really lovely. Both Mark and Lesley were friendly, patient and sensitive to all my queries and needs, and I felt at ease almost immediately. The centre felt comfortable and there seemed to be plenty of time to complete my appointment without rush or distraction. I look forward to returning to complete my first experience at Scrivens soon.”

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Posted 2 years ago

Hi Pauline, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent service from Broadstone, from start to finish always looked after really well, nothing is ever to much trouble, really welcoming, great staff”

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(Broadstone) - Posted 2 years ago

Hi Becky, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Broadstone.

Posted 2 years ago

“Excellent service very informative made me feel at ease”

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Posted 2 years ago

Hi Lynn, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“First class service in every aspect of the business. Friendly staff. Clearly stating costs etc.”

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Posted 2 years ago

Hi Ian, thank you for your wonderful review!

Posted 2 years ago

“Good every time”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Service in the Penzance branch is always good. Friendly staff who go the extra mile for customers. Appointments are well-spaced and the branch is light and airy…all very important these days. Good selection of frames and lenses with a wide price range and no sales pressure, just well-informed advice and information.”

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(Penzance) - Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Very helpful staff. Nothing is too much trouble. It’s a very relaxing atmosphere and you don’t get the ‘hard sell’. I would wholeheartedly recommend Scrivens.”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Excellent customer service and attention to detail. The whole family has been coming here for many years.”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“My visit was very positive. The 2 members of staff were friendly, professional and informative. The eye examination was at a good pace and, whilst choosing frames, the lady who helped me was honest and very helpful. Throughout I felt well cared for.”

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Posted 2 years ago

Hi Karen, thank you for your wonderful review!

Posted 2 years ago

“Staff was brilliant”

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Posted 2 years ago

Hi Marion, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“All lovely and friendly very helpful with picking my glasses only thing they don’t have as much to choose from and it takes awhile to be able to collect but apart from that they are lovely helpful”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“WOW! The service I received at your Tewkesbury branch (High Street) last month was simply brilliant. Nothing was to much trouble for the girls in there. Very friendly and attentive. I don't think you will find service to that standard anywhere else in Tewkesbury. I highly recommend.”

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(Tewkesbury) - Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Tewkesbury.

Posted 2 years ago

“I took my 15yr old daughter for an eye test and to order new glasses at the Kingstanding Birmingham branch. All the staff were very helpful and professional. The Optometrist was very kind and put my daughter at ease. The new glasses were ordered and I received a phone informing me they were ready for dispensing within 7 days. Fantastic service I was very impressed.”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I made an appointment for a hearing test at Scrivens, Bromyard, following a visit to an ENT consultant in December. When I arrived the staff were so welcoming and took the necessary information professionally and discretely. The appointment was on time and Adam, the audiologist, was also friendly and welcoming. His examination was absolutely thorough and at every stage he discussed exactly what he was doing and why, carefully showing and explaining each result to me. I have very badly scarred eardrums and he took photos for his records, showing me the pictures and telling me what I was looking at. At the end of the appointment I felt that I knew more about my ears and hearing than I have ever done before, and over the years I have seen several NHS and private ENT consultants. Adam recommended a review in 6months and the reception staff helpfully noted in their diary when this would be due. When I asked how much I owed for the appointment I was told that everything Adam had done was supported by the NHS and there was no charge. I cannot recommend Adam and the fantastic team at Scrivens in Bromyard highly enough. Thank you to everyone for such amazing care today.”

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(Bromyard) - Posted 2 years ago

Hi Sarah, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I have been a customer at my local branch of SCRIVENS HAWTHORN ROAD, KINGSTANDING B44 8PL for some time and have purchased both spectacles and Hearing Aids from them. As my cataracts progressed, so my eyesight deteriorated. At the end of last year, I was advised by the Optometrist that both eyes needed surgery and I was referred to SpaMedica in Birmingham for assessment. Both eyes were operated on within three months and I am now awaiting my new spectacles. Throughout the whole process, all the staff at Scrivens have been supportive and helpful and you could not meet a more pleasant group of individuals. Attiya Rehman, the Optometrist identified my problem and promptly referred me to SpaMedica and the Manager, Emma Johnson, kept me in touch with what was going on. These two, and all the other staff at Hawthorn Road have been excellent and without exception are a credit to your organisation. I highly recommend them and the service that they provide as employees of your firm.”

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(Hawthorn Road) - Posted 2 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Had my eye test here and it was all handled very professionally and quickly. Will use again”

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Posted 2 years ago

Hi Denise, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Had my eye test here and it was all handled very professionally and quickly. Will use again”

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Posted 2 years ago

“I called in this morning as my spectacles needing repairing. The ladies were extremely friendly and helpful and attended to me immediately in a very courteous manner. An excellent family run opticians that I can not recommend highly enough.”

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Posted 2 years ago

Hi Diane, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews