Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,222 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for glasses, was told they were sent for glazing, but still waiting two months on”

Helpful Report

Posted 1 month ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“went to the beeston notts have been going there for the past 20 years but this time the day after my appointment i could not see out of my right eye went back to shop and all i got was whatb sre we surpose to do about it”

Helpful Report

Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“Customer service is excellent. The optometrist was very patient and fully explained what was happening all through both mine and my son's eye test. She then passed us to someone to help with frames who was very honest about the designs. A very thorough process and a pleasant experience. Thank you 😊”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Visited the South shore Blackpool for an eye test and a hearing test very professional from making an appointment 2days ago to going for the tests today put at ease straight away all the staff are welcoming on entry and explained every aspect of my new hearing aids and new glasses can't recommend them enough Thank you”

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(Blackpool) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blackpool!

Posted 1 month ago

“I had previously been to another opticians and they failed to pick up that I had Ocular Hyper tension. Luckily for my Scrivens in Sutton Coldfield picked up on this having pressure checks and I now am receiving the right medication for Narrow Angle Glaucoma and waiting for Laser treatment .They have possibly saved my sight.”

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(Sutton Coldfield) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Visiting Newquay on a weeks holiday and had a mishap with my glasses. I looked online and was impressed with the the good reviews so I called in . Only needed a new screw. Fitted immediately without charge by a friendly assistant. Haven’t used Scrivens at home but wood definitely use them after this experience.”

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(Newquay) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Very thorough and helpful, always a great welcome and excellent service”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Very helpful and understanding, make you feel very welcome, can't speak more highly of them all”

Helpful Report

Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Ripon market place branch staff we're so helpful and friendly. I much appreciated them replacing a tiny screw that hold a varifocal into the frame. Without my glasses I'd be literally lost. Thank you so much”

Helpful Report

Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“Visited Westbourne branch today for partner's eye test. Staff were extremely helpful and eye test very thorough. Linda especially was her usual friendly helpful self. Please please get some more chairs (see previous review) and another desk as they had before.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us such a nice review! We have passed the feedback that you had given in the last review to the relevant department.

Posted 1 month ago

“Scrivens Bicester, excellent service. Super friendly and helpful staff. It was my first visit today for an eye exam, the optician was very thorough and put me at ease. Both my daughter and I needed new glasses and there was a good selection to choose from. Will definitely recommend!”

Helpful Report

Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“This is the 2nd time I have had my glasses from Scrivens, sight test very thorough, Dee very helpful when choosing my frames. A week later I have picked up my new glasses.”

Helpful Report

Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I visit them for both services and have always found the staff pleasant and helpful. The fact that their shop is within walking distance is also an advantage.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Rita was lovely and her new colleague too”

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Posted 1 month ago

Thank you for the kind words!

Posted 1 month ago

“Have just visited your newly refurbished Westbourne branch and wonder whoever designed the layout. It is not customer friendly - there is nowhere for customers to sit whilst waiting for appointments. As Westbourne is full of old people I would have thought this would be a priority. There is now only one station where customers can sit opposite a member of staff when choosing new glasses. There is a lot of wasted space in the middle of the shop serving no purpose. Grateful for comments”

Helpful Report

Posted 1 month ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 1 month ago

“Excellent service from start to finish. Very polite and helpful. We had a giggle when I was trying on different frames . Would definitely highly recommend”

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Posted 1 month ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 1 month ago

“Had a beautiful experience at Scrivens last Thursday. Everyone there was kind, helpful and professional. An excellent service. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for the kind words! We’re so happy your visit went so smoothly!

Posted 1 month ago

“Customer service second to none. Friendly staff and great service”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Excellent service and customer care”

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Posted 1 month ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 month ago

“Best OpticiansI have used for years. I’m a new customer and the detailed eye examination given was so professionally conducted. The advice given by the ophthalmologist during the test followed by excellent information by the staff to assist with my prescription gave me confidence that they really cared. Highly recommend this team in Bishop Auckland”

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(Bishop Auckland) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,222 reviews