Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having booked a hearing appointment with scrivens for my 94 year old mother, I was contacted yesterday and told that the appointment that was made a while ago had to be cancelled due to an ADMIN error. This was two days before the appointment. As it’s all on computer I can’t see how this can be. On asking how this had happened the chap kept saying they were sorry. Well sorry isn’t good enough for a 94 year old lady who has memory problems, also has one broken hearing aid and another that needs looking at. They don’t have internet, don’t have a smart phone, are hard of hearing and walking. I have a feeling that they were bumped off due to their age. Come on scrivens get it sorted. The truth as to why would also go a long way, insincere sorry does not cut the mustard. Let’s hope the re scheduled appointment in two weeks time won’t be cancelled 😡..”

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Posted 1 year ago

Hi Geoff, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“My 90 year old mum has had a very poor experience with you. She paid £2,300 for private hearing aids. They arrived in April, and by August, one of them had stopped working. She was told that because it was 'user damage' (very strange when she had only had them for about three months and is always extremely careful with them), she would need to pay a further £300 for repairs. Almost four weeks later, she is still waiting for the hearing aid to be repaired and returned, an appointment was cancelled at the last minute today, as apparently they had not arrived. She has severe hearing loss, and cannot currently participate in any of the social events she enjoys. Daily tasks are difficult. She was not offered any interim help while the hearing aid was repaired. I complained to local branch and your HQ, only to be met with excuses - she was sold the wrong hearing aid, it's 'the system' and nothing can be done, oh and if she'd shelled out a load more money when she bought them she would be covered for so-called 'user damage.' A very shoddy way to treat your customers, many of whom will be elderly.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“First time I had visited Scrivens new Opticians facility in Wimborne. Very impressed with the quality of service and selection of frames. From entering the shop, having all the tests, choosing and collecting the new pair of varifocals the service was friendly and professional. It was also pleasant to visit a comfortable, spacious, air conditioned environment with carpeted flooring which allowed me to perfectly hear all the information being given to me. An excellent experience”

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(Wimborne) - Posted 1 year ago

Hi Roger, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“As usual, very courteous and helpful”

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Posted 1 year ago

Hi Clifford, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I have no hesitation in saying that the customer service I receive is excellent at the Opticians. The staff are very helpful and knowledgeable. You are always welcomed with a smile. There are many glasses to choose from at various prices. I would highly recommend them.”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I have been using the Banbury Branch for some time now, transferring from the Chipping Norton Branch following transport issue getting there. I have always been greeted with a welcoming smile, minimal waiting time, courtesy and a willingness to listen even if they have heard the same question a hundred times before. If the occasion arose, I would certainly recommend them. In respect of hearing, the necessary operatives are not there on the only day I can get transport to Banbury with limited time there.”

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(Banbury) - Posted 1 year ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Excellent.Very Friendly .”

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Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Very helpful, felt very comfortable and confident with my test, and also a very helpful assistant with choosing my glasses. Prices very reasonable. All round pleasant experience.”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Staff constantly arguing with each other and made me feel very uncomfortable. Nearly left”

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Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“I like the personal yet professional service I receive at Scrivens. I have confidence in the eye test that I am given.”

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Posted 1 year ago

Hi Michael, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Extremely pleasant and helpful”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Customer service is second to none. It's always a pleasure to go to Scrivens at Malton. Everyone there gives 100% every time - from having a small screw tightened in your glasses to having a full eye test and choosing new glasses. Highly recommended - I wouldn't go anywhere else.”

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(Malton) - Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“As it was my first appointment at this optician, I felt all my needs were met and questions answered by the lovely team in there. I would definitely recommend”

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Posted 1 year ago

Hi Karen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Fantastic service, from booking in, follow up calls to ensure of your booking commitment then right through to the initial consultation to eye test! No pressure to buy there spectacles and they have a re-glazing service should you have a favourite pair of spectacles or buying of frames elsewhere. Also they use Nikon and Zeiss lenses! Heaven!”

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Posted 1 year ago

Hi Jason, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Fishponds branch, the staff were very polite, I was made to feel at ease, my prescription hadn't changed and didn't feel pressured into buying new glasses like so many other optician chains. They were very helpful offering to adjust my current glasses, with the invitation to look at new frames if I wanted.”

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(Fishponds) - Posted 1 year ago

Hi Mike, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Thanks for the great service and support”

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Posted 1 year ago

Hi Mohamed, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Not as happy with follow up the local shop is never open when they say”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Aftersales care is non-existant. It is impossible to contact my local store in Stafford by phone on a Saturday. After spending £3,000 on hearing aids I would expect to be able to make an appointment to speak to the Audiologists when I have a problem. I have tried 2 other nearby practices and they don't answer their phones either, after a few rings the calls get diverted to Customer care, which doesn't work on a Saturday.”

Helpful Report

Posted 1 year ago

Hi Philip, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I'm 53 and my Dad is 83, we went to Scrivens in Rugeley for a hearing test. Stuart and the staff were absolutely amazing. Stuart put us both at ease and looked after us so well. I was very nervous about the whole experience but he put me at ease. We both had our NHS hearing aids fitted on 31st May. I'm so thrilled with my hearing aid it has changed my life for the better. I can't thank Stuart and the other staff enough for their kindness, help and professionalism. Recommending to every one I know.”

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(Rugeley) - Posted 1 year ago

Hi Andrea, thank you for your wonderful review!

Posted 1 year ago

“Great service from scrivens opticians and audiology@Coleshill high street branch 👍 the service from my audiologist Mr S and from the receptionist is top drawer and would recommend anyone who needs anything regarding glasses or service to hearing aids to pay a visit 👍 cheers scrivens 👍”

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(Coleshill) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Coleshill.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews