Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team led by manager Karl were brilliant, I always get a very personal experience when I visit the Wallasey branch, my father came with me who’s wheelchair bound and I can’t thank them enough for their help with him.”

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(Wallasey) - Posted 3 years ago

Hi Kevin, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“I wanted some prescription sunglasses & returned to Scrivens in Heanor because of the excellent personal customer service I’d previously received & I wasn’t disappointed. I wasn’t rushed and was given free rein to try on as many styles of frames as I wanted - even tho every pair I touched was kept aside to be cleaned afterwards. All the options (& pricing) of lenses were fully explained in a way I could understand. Advice given was friendly & professional and I didn’t feel under any pressure while thinking. It’s so different to how I felt when I used one of the bigger chains of opticians.”

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(Heanor) - Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Very helpful and friendly staff, great customer service.”

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Posted 3 years ago

Hi Jacob, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Good service very attentive fast service, very good professionals congratulations.”

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Posted 3 years ago

Hi Elisete, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“The optician was nice and answered some of my questions that I had about my vision. Very helpful, friendly, and patient staff.”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I recently went to your Hoddesdon branch for my eye test. The branch had a lovely friendly atmosphere and the optician was very knowledgeable and explained everything clearly. The ladies on the shop floor were wonderful at helping me find the right frames for me. A great experience.”

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(Hoddesdon) - Posted 3 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“The optition was very nice during my eye test. Kevin who deals with Sales and Admin was his usual friendly & helpful self.”

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Posted 3 years ago

Hi Julie, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Having tried specsavers and GI Blow and being disappointed previous years I decided to try Scrivens due to the excellent service my wife received during her hearing test”

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Posted 3 years ago

Hi Paul, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I had my eyes and ears tested today at the Loughborough branch and the service as usual was highly professional and extremely caring. I've been struggling walking recently and been in pain. The staff were so helpful and happily provided different chairs to ensure my comfort. Whilst I was there, a man came into the shop and became angry and abusive because he was kindly and respectfully asked to wear a face mask. I was very impressed by both the ladies who were calm and professional even though the man was quite scary! I would like to thank everyone for a good experience during my tests and in choosing glasses.”

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(Loughborough, Gorse Covert) - Posted 3 years ago

Hi Helen, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Loughborough.

Posted 3 years ago

“Staff are very friendly and knowledgeable.”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Excellent and friendly service from all the staff.”

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Posted 3 years ago

Hi Janice, thank you for your wonderful review!

Posted 3 years ago

“Very helpful and informative staff. No hard sell. Covid measures in place and adhered to”

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Posted 3 years ago

Hi Jane, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Most thorough eye test we have ever had. Mr P. Sahota was amazing. My mother and I had the best service from firstly entering the store right through to the end. All of the staff were pleasant and helpful.. We would definitely recommend Scrivens.”

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Posted 3 years ago

Hi Sue, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Fed up with my appointment being pushed back for regular eye test followed by diabetic eye screening. I have used your services for a few years now but having my recent 14 January 2022 appointment cancelled again and now you can’t fit me in until March/April is becoming a real nuisance. Think I’ll use a more reliable company now.”

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Posted 3 years ago

Hi Bernie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“My experience at leyton Scrivens was great , lovely staff, very helpful , made me feel very comfortable while having my sight and hearing test . Would recommend them to anyone”

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Posted 3 years ago

Hi Sheila, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Good friendly service”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Excellent, informative, very helpful, very friendly staff, would highly recommend Scrivens Opticians especially Newark branch.”

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(Newark) - Posted 3 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“My wife and I went to the Tewkesbury branch for our eye tests. We haven't used Scrivens before, but our local optician - Guilford & Carter - were too busy to see us. I was very impressed with the professionalism of the staff; they were friendly but business-like. If the glasses I've ordered meet my expectations then we will adopt them as our opticians!”

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(Tewkesbury) - Posted 3 years ago

Hi, thank you for the kind words! We’re so happy your visit at Tewkesbury went so smoothly.

Posted 3 years ago

“Good experience, friendly and competent staff. I would recommend to my friends if asked”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Amazing service from the Fleetwood staff.”

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(Fleetwood) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Fleetwood.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews