Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,520 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went for adjustment to my hearing aids and was seen by a young man named Sam in Cotteridge Kings Norton Birmingham who was an absolute delight. He was very efficient, professional, polite and new exactly what my problem was and was determined to help as much as he could. He spent time with me and even paired my aids with my phone. I would highly recommend him and just wish everyone was as thoughtful. Thank You so much Sam and wish you all the very best.”

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(Cotteridge) - Posted 7 months ago

Thank you for the kind words! We’re so happy your visit at Cotteridge went so smoothly!

Posted 7 months ago

“Excellent customer service - friendly but professional. Explained procedures well.”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Professional, caring, diligent service. A pleasure to deal with.”

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Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

“I always have a lot of fun when I go to Scrivens in Altrincham. The staff are amazing!”

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(Altrincham) - Posted 7 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 7 months ago

“As always excellent service very friendly and helpful staff,”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“I've just call the opticians to book my step-dad an appointment for a referral earing examination and the telephone receptionist was so friendly and polite which was pleasing so I'm hoping that it's the same when I attend the appointment with him.”

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Posted 7 months ago

Thank you for the kind words!

Posted 7 months ago

“Great service”

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Posted 7 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 7 months ago

“They made me feel welcome and where very polite to talk to.”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“My first visit and the staff and service were excellent. Accommodating and highly professional throughout. Would recommend.”

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Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

“Excellent care. Very pleasant staff at every level. All very helpful and welcoming”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“Clifton Scrivens - Nina, Svitlana & Sam I recently visited Clifton Scrivens with a rather unusual problem: my favorite pair of headphones was missing two tiny screws. While I fully understood that this isn't a typical job for opticians, I decided to try my luck. To my delight, Nina, Svitlana, and Sam went above and beyond to help me out. Not only were they incredibly kind and understanding, but they also managed to fix the issue in no time at all. Previously, I had been quoted a staggering £200 by Apple to have the screws replaced, so you can imagine my relief and joy when the Clifton Scrivens team resolved it so effortlessly. Their willingness to assist with something outside their usual scope of work speaks volumes about their dedication to customer satisfaction. The entire experience was nothing short of exceptional, and their impeccable customer service has made a lasting impression on me. It's rare to encounter such a level of care and generosity these days. Without a doubt, I'll be returning to Clifton Scrivens for my next eye test, and I highly recommend this incredible team. Thank you, Nina, Svitlana, and Sam, for truly making my day and showcasing what outstanding customer service looks like!”

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(Clifton) - Posted 7 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 7 months ago

“Very good service”

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Posted 7 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 7 months ago

“Must do. It's life changing. Don't miss this rare opportunity.”

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Posted 7 months ago

Thank you for taking the time to leave us such a nice review!

Posted 7 months ago

“We have recently switched from another opticians, (a well known one which should have a reputation to suit) so glad we did! My son has been wearing glasses the majority of his life that he doesn’t actually need. We attended the Rhyl branch Mohammed the optician was fantastic, so thorough and friendly which is sometimes a feat with teenage boys but he was a massive hit with them. The girls on the shop floor were amazing in helping my other son choose the right glasses for him. We didn’t feel rushed and a lovely girl called Nichola took so much care and attention to what was right for him. (The wonderful Ella even made mum and dad a cup of tea!) excellent customer service, so glad to have changed opticians. What a team! Thankyou Scrivens for such a fantastic all round experience with my boys, which is usually such a mundane task.”

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(Rhyl) - Posted 7 months ago

Thank you for your wonderful review! We’ll pass your comments on to the branch, and we look forward to assisting you again in the future!

Posted 7 months ago

“Brilliant service at the Bridport Branch…. Thank you!”

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(Bridport) - Posted 7 months ago

Thank you for the kind words! We’re so happy your visit at Bridport went so smoothly!

Posted 7 months ago

“Service first class”

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Posted 7 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 7 months ago

“I was fortunate to be referred to Amanda Hume at Scrivens hearing in Horsham, west sussex, to be fitted with hearing aids after having one sided deafness for many years.I am so pleased with the results which has enabled me to enjoy sounds in minute detail, something I realise I have missed out on!!!. Many thanks and praise to her professional advice, and also to my.. GP at Courtyard Surgery for his referral. My hearing aids link together so that it feels like I have hearing in both ears, so wonderful technology, very discreet aids, and easy to use. Thank you NHS again for a service that enhances lifestyle choices.”

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Posted 7 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 7 months ago

“Today 22.6.24 I must praise Abby for her care, knowledge and professionalism with fitting my hearing aid. She put my mind at ease with all my hearing queries, she will be top of her field in time to come, thankyou oh, hope your bruised finger ok. Mr Roger Glee”

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Posted 7 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 7 months ago

“Perfectly happy with my hearing aids thank you. But ? Why have I been sent a letter on 19th June 2024 asking me to complete a questionnaire (which I’ve done again) when back on 29th May 2024 I was sent the same letter with the same unique ID 219269 and complete the same questionnaire and sent on the 7th June 2024 ? ?”

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Posted 7 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 months ago

“Trying to complain is a. Nightmare !!!! My 82 mother has been charged £ 82 pounds for reading glasses that she could get for £ z5.00 from a supermarket”

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Posted 7 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 7 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,520 reviews