Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appointments made for 9.25am and 10.15am for 2x children eye tests. Arrived on time, only receptionist there. 2 x staff walked in at 9.30am. No communication about our appointments. Sat patiently waiting whilst another male customer got called through. Sat til 09.47, still no communication on why they were running late, or what was happening etc. So unprofessional, and rude. Had no option but to leave as felt that their standards towards customer service does not matter to them. More correspondence from them in lead up to appointments to make sure we are going to attend and be on time though, ironic.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Would like to say a massive thank you to a lovely lady at the Market Deeping branch called Jeanette Green...Not only did she help me choose my glasses but this kind lady went above and beyond to help me get my glasses sorted...she is always happy to help and is such a lovely lady...just wanted to give some positive feedback and hope she sees this xx”

Helpful Report

(Market Deeping) - Posted 1 year ago

Hi Sonia, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Thank you to all the staff at Pocklington Scrivens. Richard the optician was friendly, thorough & very helpful. I suffer from anxiety & he could not have been kinder & explained absolutely everything. The girls who did the fittings were all exceptionally friendly & super helpful when helping choosing frames. I highly recommend Scrivens Pocklington & wouldn’t dream of returning to any of the large high street opticians.”

Helpful Report

(Pocklington) - Posted 1 year ago

Hi Joanne, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Waste of time. Very limited number of equipment and what ever they had in store were very old outdated models.”

Helpful Report

Posted 1 year ago

Hi Vladimir, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Customer service. For a company who deals with hearing issues the option to online contact is appalling. I've had no aids for over 6 weeks awaiting a hospital referral drs still not received. I can not phone you as I can't hear. Off work over 6 weeks now as I work in a call centre so unable to do my job.”

Helpful Report

Posted 1 year ago

Hi Dawn, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Jeannette at Market Deeping is an absolute star. Just a delight to deal with. Incredibly professional and without saying a word is able to get you in the perfect set of glasses. (She has promised me she will only use her powers for good!). Highly recommend Scrivens especially the team in Market Deeping.”

Helpful Report

(Market Deeping) - Posted 1 year ago

Hi Jess, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I have been with them for over 30 years, and have on occasions had to use others. However, the service and quality of the products produced are far superior to that of the competitors I have used. Sarah, at the Hagley Road West branch, was superb in getting my prescription sorted.”

Helpful Report

(Quinton) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Quinton.

Posted 1 year ago

“Visited Penzance Branch 24/01/23 Still waiting for new glasses rang twice still at lab no idea when they will be provided. Will not be back next year.”

Helpful Report

Posted 1 year ago

Hi Jeremy, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I was delighted with the service I received recently in the Wimborne opticians. A delightful lady helped me to choose new frames and couldn’t have been more helpful. I was also pleased to receive a bill which was less than I expected. Can’t wait now get my new frames.”

Helpful Report

(Wimborne) - Posted 1 year ago

Hi Val, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Great staff very attentive put you a ease”

Helpful Report

Posted 1 year ago

Hi Ramon, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Excellent service from start to finish in Hoe Street Walthamstow branch. Ladies so helpful and very patient with me as I only like a certain type of frame. Have used Scrivens for years and definitely recommend them. Such good service Thank you.”

Helpful Report

(Walthamstow) - Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“My criticism is not of my local branch (Palmers Green), which is fine, but of your website. I have just tried to book an earwax removal appointment; I know my local branch do them as the told me so just a couple of weeks ago. There is no way to do it. I'll have to ring them - or I may just go to Specsavers instead.”

Helpful Report

Posted 1 year ago

Hi Bill, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“0pticians attitude was first class.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Very good”

Helpful Report

Posted 2 years ago

Hi Clive, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Can't recommend enough. I went in today with my Mother in law+the staff were lovely. They were all so helpful+friendly it was such a pleasure to meet them all 🙂”

Helpful Report

Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“My glasses frame (less than 8 months old) came apart while I was wearing them today, the staff in Scrivens Opticians, Hallgate, Cottingham, said they were unable to repair them - my only option (other than repairing with superglue or Sellotape) was to order a new frame, presumably the same as the one which has just collapsed, for £139, and they would transfer the lenses across. What is the point in having a pair of glasses that last less than 8 months? Doubtful if I will visit Scrivens again, for eye tests or glasses.”

Helpful Report

Posted 2 years ago

Hi Janet, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“I recently attended the Bearwood branch for sight tests for myself and daughter. The staff were absolutely amazing! They were super helpful throughout the entire appointment and when our glasses were ready for collection they contacted me and advised when we could attend due to my daughter needing the optometrist to be on site to check her glasses were correct. Having had my first pair of varifocal glasses the staff were incredibly helpful and reassuring and let me know that I can get in touch if I have any problems getting used to them. I would 100% recommend this branch to everyone! Please pass on my thanks and appreciation to the Bearwood staff!”

Helpful Report

(Bearwood) - Posted 2 years ago

Hi Michelle, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Used the Burslem, Stoke on Trent store in February 2023. The examination was very professional and thorough and the optician took the time to explain to me that my prescription had changed and what I could expect from new spectacles. All staff were very knowledgeable and gave their time willingly when I chose new frames.”

Helpful Report

(Burslem) - Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I went to Scrivens for my first eye appointment in many years and the staff there could not have been more friendly or helpful. I would highly recommend to anyone. Thank you to the team.”

Helpful Report

Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I have been a customer of Scrivens for quite a while, mostly for glasses but more recently, hearing aids. Not only am I delighted with their products, but with the way I am greeted and the way their staff go the extra mile to ensure my safety, waiting time and needs are given top priority. I congratulate your staff on a first class service. Dave.”

Helpful Report

Posted 2 years ago

Hi Dave, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews