Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff always friendly, helpful and happy”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I tell everybody how professional and helpful I have found all the staff to be. Would highly recommend Scrivens anyone.”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I went to Scrivens on my wife’s recommendation, she is a customer, she’d also taken her Mum. The staff are so helpful, professional and friendly. Great eye test with a very competent optician.”

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Posted 1 year ago

Hi Mark, thank you for your wonderful review!

Posted 1 year ago

“The customer service was brilliant, they are very friendly and helpful.”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Excellent service , very pleasant staff .”

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Posted 1 year ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Really good customer service. Friendly and very knowledgeable.”

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Posted 1 year ago

Hi Samantha, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“my visit to Scrived Opticians was a really pleasureable experience,the staff were excellent.i thought the actual eye test was first class.picking frames was good for me, a lot of choice,also the price, i was very pleased with the overall experience.”

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Posted 1 year ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I had a very extensive eye test and was extremely happy with the result. I found the opticians I dealt with were friendly and efficient.”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Extremely professional and friendly from testing through to sales. Full explanations were given throughout the process.”

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Posted 1 year ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I took my mother to your Royston shop for an eye test. She’s two months shy of her hundredth birthday. The girls in the shop said she was the oldest lady that ever had and were extremely welcoming and helpful. They went over and above the call of duty, even helping her back to the car, which I had managed to park outside the shop. They are a very happy helpful and friendly team. We both purchased classes and are still awaiting their arrival. Many thanks.”

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Posted 1 year ago

Hi Christopher, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Royston.

Posted 1 year ago

“Professional front of house greeting, very good optician and all round seamless experience.”

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Posted 1 year ago

Hi Steven, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Such lovely staff and wonderful service. Very professional and really lovely people. Prescription accuracy spot on. Highly recommend. 5 stars for the Loughborough branch of Scrivens.”

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(Loughborough, Gorse Covert) - Posted 1 year ago

Hi Jayne, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent visit to Fishponds branch today for an eye test. Would highly recommend. Very polite and helpful.”

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(Fishponds) - Posted 1 year ago

Hi Jane, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I cannot stress enough how amazing the staff at the Pocklington branch are. After an awful experience re contact lenses at Specsavers I walked into this branch on the off chance and I’m so glad I did. The team could not have been more efficient and welcoming. Absolute hats-off to Richard the optician and Janine for their patience with me and my struggles with taking my lenses out. I’ve received such good care, nothing is too much trouble for these wonderful people. If you’re considering visiting this branch then do not hesitate they are the BEST! I can’t thank them enough.”

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(Pocklington) - Posted 1 year ago

Hi Ellen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Having moved back to Milton Keynes in 2020 after 15 years away and having an established optician in Croydon where I lived I was wary of using a new optician! Well maybe not new as had used Scrivens in 2003! After an initial visit to the Milton Keynes branch for a quick “review of frames and service” and a brief chat with Jas, my mind up was made up and the following Friday booked an appointment for the next day with George. Turned up at 11:00 and was greeted professionally by Jas and George and the optician. After the test I was referred to the local eye clinic due to high eyeball pressure. All done professionally and explained. Speaking with Jas I then chose some frames that I had already previewed and she gave me all the necessary info with regards to price and all with a friendly smile and demeanour! So much so that I decided to get a second pair of glasses. With an offer on as well I decided to get frames from another store but no problem! Lens would be done to fit and all would be great!! As I was beginning to like this store at competitive pricing I decided to ask about sunglasses!! No problem said Jas and proceeded to explain all the options! Frame styles didn’t quite match what I was looking for but that was no problem to Jas who explained that I could get get other frames and lenses made to fit!! All in all after spending over £2500 on 4 pairs I honestly would not consider going to any opticians anywhere at all!! Fantastic service and I have to say this to Scrivens Management!!! 1. If you don’t offer a customer care award for staff then you need to start doing so!! 2. When you do start then give this lady Jas a thought as she is a fantastic example of what exemplifies excellent customer service and a smile and deserves to be recognised!! I like this store so much I may just get another pair of glasses before the summer is out!! Or 2 pairs!!!! 👍😀”

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(Milton Keynes) - Posted 1 year ago

Hi Ben, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Milton Keynes.

Posted 1 year ago

“Excellent service and attention at Scrivens in Winton, Bournemouth - really a step up from other service providers in a number of ways. Nicki Prior was especially good. I saw her on the 21/3/23.”

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(Winton) - Posted 1 year ago

Hi James, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Sold me new spectacles at over £300 which were next to no different in prescription to my previous pair. I was not advised that replacing my old pair may not be worth doing, I will not be going back to Scrivens, appalling service.”

Helpful Report

Posted 1 year ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Visited Tilehurst branch today for my annual check up and received excellent service. I’ve had a Laryngectomy since last years check up and the staff were so understanding of my disability and couldn’t have been more helpful. New glasses ordered. Thanks for all your help”

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(Tilehurst) - Posted 1 year ago

Hi Adrian, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Since leaving West Park hearing services I have been extremely happy with your services.”

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Posted 1 year ago

Hi Beryl, thank you for your wonderful review!

Posted 1 year ago

“Scrivens ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Scrivens 4.2 (41) Optician in Milton Keynes, EnglandOpen OVERVIEW REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 4.2 (41) Reviews Allneeds 3 Sort by Most relevant Newest Highest Lowest Ben Plummer Local Guide·12 reviews 10 minutes ago NEW Having moved back to Milton Keynes in 2020 after 15 years away and having an established optician in Croydon where I lived I was wary of using a new optician! Well maybe not new as had used Scrivens in 2003! …More Fang Huang 5 reviews 3 weeks ago NEW Update in Feb 2023 After contacting customer service centre directly I have been given the option to have another frame which should be at the same price as last one. Thank you …More 1 Lorena Narcisa 7 reviews·1 photo a month ago Worst experience ever! Went to boots after 2 days and provided me a prescription, as they said I do not need any glasses , even though I was struggling to see! Cristian Matei 2 reviews 7 months ago I am very satisfied with the employees there, they welcome you warmly and are very professional and kind, they help you to have the best option for your eyes. thank you very much for your help to Mrs. Jas for the help given every time and …More 1 Lisa Dailey 7 reviews 8 months ago I’ve had consistently great service from Scrivens staff for my whole family’s eye care needs. Customer service is superb and I now recommend Scrivens to my friends because of this. Highly recommended if you want an optician who really wants to make sure you are looked after. 1 Samantha Tarbit 2 reviews a year ago Visited the Milton Keynes team today. What can I say? Firstly, the team are all Covid compliant which put me immediately at ease. Secondly, the customer service experienced today is a very traditional one - I left the shop feeling super …More 1 Oliver Jones Local Guide·41 reviews·1 photo a year ago Optometrist is knoladgeable, friendly and helpful. Sales staff gave me good advice on lense coatings they, helped choose some new frames in budget and managed to squeeze us in a discount. Overall a good visit. 1 Mary Beharry 4 reviews a year ago I had an EYE test at Scrivens opticians Milton Keynes in December 2021 I got my glasses which were unusable so Scrivens kindle RE MADE them adjusting distance erc. it has NOT Helped i am still unable to use them i cannot see in …More 1 Gary Walker 10 reviews 3 years ago Helpful and very professional service. With a very friendly manner and useful advice - especially when picking frames. I've had my eyes tested here. And returned to buy additional pairs of specs - usually when they have a special offer for …More 1 Scrivens (owner) 3 years ago Thanks for the excellent review Gary! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Diva's Creation Shah 2 reviews a year ago Visited scrivens on 4th June as a walk in customer with family. We been served by Charlotte and she helped us out to find designer frames for all 3 of us. She also looked after about cleanliness and sanitising. Even though shops closing …More 1 Bulan 27 5 reviews·2 photos 9 months ago After two weeks waiting for glasses, they're calling me and saying I have to wait another week... and the stupid thing, they are asking you to pay first. Thanks for the worst service. 1 Susan Burgess 9 reviews 2 years ago The usual excellent service and polite customer care, following a problem with my glasses I registered during lockdown. The store called me to resolve the issue as soon as they were able, and are now dealing with it. 1 Hande Whitley 27 reviews·4 photos 3 years ago Very helpful attentive staff and nice designer glasses to choose from. Would recommend it over Specsavers, Visionexpress and Boots as it is much more relaxed environment to browse and quality over variety. Scrivens (owner) 3 years ago Thank you for your wonderful review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. jan Ranson porter Local Guide·96 reviews·3 photos 4 years ago The staff always say they don't have an immediate appointment..but there's never any customers there. When you do have an appointment the male optometrist is nice but the shop floor staff and rude and unhelpful. Won't go there again 1 Vasty Karikari Ababio 9 reviews 4 years ago I visited the optician about a week ago, and I was surprised of how a doctor could be that rude. She was an Asian lady, I could really tell she hated her job. She was soo horrible to me. I was abit confused, when she was examining my eye, I …More 5 Hannah Sibley 2 reviews 4 years ago Helpful staff, and excellent service! Would recommend to anyone. Great alternative to high street opticians. Tony Hawkins Local Guide·117 reviews·212 photos 4 years ago Excellent service, lovely people. Couldn't have been more helpful when I went there for my glasses. Highly recommended. brian riley Local Guide·152 reviews·96 photos a year ago Friendly knowledgeable staff, quick turn around from test to new glasses arriving 1 Shetul Shah 12 reviews 2 years ago Brilliant customer service and lots of choice for designer frames. 1 Rachel Brown Local Guide·50 reviews·16 photos 3 years ago Lovely staff and optician was was friendly abd funny Scrivens (owner) 3 years ago Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Alex He,they Local Guide·128 reviews·9 photos 4 years ago Helpful staff and great Stiles of glasses BugRow 77 6 reviews 4 years ago Brilliant with both my boys. Would recommend Paul John East Local Guide·75 reviews·7 photos a year ago superb staff and service Tony A Local Guide·398 reviews 2 years ago Friendly place good experience. 1 Ben Plummer Local Guide·12 reviews 10 minutes ago NEW Having moved back to Milton Keynes in 2020 after 15 years away and having an established optician in Croydon where I lived I was wary of using a new optician! Well maybe not new as had used Scrivens in 2003! After an initial visit to the Milton Keynes branch for a quick “review of frames and service” and a brief chat with Jas, my mind up was made up and the following Friday booked an appointment for the next day with George. Turned up at 11:00 and was greeted professionally by Jas and George and the optician. After the test I was referred to the local eye clinic due to high eyeball pressure. All done professionally and explained. Speaking with Jas I then chose some frames that I had already previewed and she gave me all the necessary info with regards to price and all with a friendly smile and demeanour! So much so that I decided to get a second pair of glasses. With an offer on as well I decided to get frames from another store but no problem! Lens would be done to fit and all would be great!! As I was beginning to like this store at competitive pricing I decided to ask about sunglasses!! No problem said Jas and proceeded to explain all the options! Frame styles didn’t quite match what I was looking for but that was no problem to Jas who explained that I could get get other frames and lenses made to fit!! All in all after spending over £2500 on 4 pairs I honestly would not consider going to any opticians anywhere at all!! Fantastic service and I have to say this to Scrivens Management!!! 1. If you don’t offer a customer care award for staff then you need to start doing so!! 2. When you do start then give this lady Jas a thought as she is a fantastic example of what exemplifies excellent customer service and a smile and deserves to be recognised!! I like this store so much I may just get another pair of glasses before the summer is out!! Or 2 pairs!!!! 👍😀”

Helpful Report

Posted 1 year ago

Hi Ben, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews